Originally Posted by Freelancer852
Good to know, hope you aren't one of those Dell home service techs I keep reading about on NBR. The ones that show up and go "Oh awesome, an Alienware! I've never worked on one of these before, this should be fun!"...
I service about 80% business/government and 20% home users. Alienwares are different in the fact that they usually take more steps to disassemble and might have discrete GPUS, but they are still laptops (and desktops). They also have their own "Alienware" OS skins and some specific OEM software. I actually like working on the little M11x because Dell sends me the motherboard with the processor, fan, and heatsink already put together. They also send the entire LCD assembly as one unit, so I don't have to put it together like I usually do with other laptops. The only thing that slows you down with them is that you have to remove the palmrest first in order to remove the LCD assembly which normally you don't have to do on Dell laptops. The bigger Alienwares have separate fan grills and an extra "magnesium" cover you have to remove, they are also heavy as hell as you probably know. Just from a tech's point of view, they really are built more heavy duty than other laptops. Whether or not that translates into a better computing experience, I can't say for sure. Having different color backlights and Alienware logos is pretty sweet though.