Now I'm outright angry with Gigabyte. I finally called them, after they've had my board for nearly 2 weeks. I get a "oh, it's being shipped out today, you'll receive a tracking number soon" response. Still no tracking number today. I'm going to wait through today, and if no tracking number, I'm going to call and demand a refund. There is no excuse for this extremely slow turnaround time, lack of contact, updates, or generally crappy service.
Good service: I bought a knife recently...the sheath came out of the box with a cut in it. I contacted the knife maker since returning to the store would ultimately end up with them, and I didn't want to mail the knife back. It was a test of the maker's customer service. The day after I send an email, I get a CALL from them, apologizing, and ready to send a new sheath. And this is for a ~$67 tool, not a $180 piece of electronics. On top of that...lifetime warranty for something that WILL see abuse for..oh...the rest of my life. I am completely disappointed in the computer industry, and especially with Gigabyte. At this point I can certainly say I will not buy a Gigabyte board again, even if I do get a tracking number today, which I doubt will happen.