got this is the email today...
Dear Valued Customer:
**** PLEASE READ ENTIRE CONTENTS OF THIS EMAIL BEFORE SHIPPING YOUR
PRODUCT BACK TO ASUS****
Your RMA# is XXXXXXXX. Please keep your RMA# on hand, as you must provide
it to the Customer Service Rep for any status checks at (510) 739-3777
Ext. 5105. The RMA process run approximately 10 BUSINESS DAYS (excludes
ALL holidays, weekends, and transit time back to you from the date your
product is RECEIVED AT OUR FACILITY. Customer's are responsible for 1 way
freight to ASUS. Our standard shipping is FedEx Ground. Once your product
has been shipped out, you will receive an email notification providing you
with the tracking #.
****Please note if your product is one of the following, please return
your product with the following accessory:
P5 series Motherboards - Please make sure to put the CPU Cap back on the
motherboard to prevent pins from bending. If it is returned without the
CPU Cap the product may incur a fee to have the product repaired or
rejected back to you.
A8N SLI Deluxe - If you use only 1 video card with this product, please
return the EZ Selector Card so that it may be properly tested as well.****
You must write your RMA# on the outside of the package. (If you do not
write the RMA# on the outside of your package your product will be
rejected at the time of delivery).
Attention your package to the RMA department. Do not attention your
package to an RMA Representative, unless instructed otherwise.
Do NOT include any accessories such as manuals, software, CPU, memory,
retention mechanisms or clips, cables, or your original box. If you send
any of the above mentioned items they WILL NOT be returned or replaced.
Also to insure proper troubleshooting / testing, please include a brief
description of the problem you are experiencing with your ASUS product,
any troubleshooting steps you may have tried, AND your CASE# from our
technical support team if given one.
Please be sure to package return product very carefully to prevent damage
during transit. ASUS is NOT responsible for losses or damages incurred due
to shipping / improper packaging. We recommend two inches of padding all
the way around your product itself. You MUST package your product in a
Physical damage is NOT covered under your ASUS warranty under NO
circumstances and automatically VOIDS your warranty on your product. This
damage can include any shape or form of corner / edge damage, broken
traces, broken CPU socket, and / or burns. If you do send a product in
that is physical damage, you will be notified and the product will be
either repaired / replaced for a fee or rejected.
ASUS WILL REJECT ANY PRODUCTS PACKAGED IN AN ENVELOPE!
** ASUS COMPUTER INTERNATIONAL (USA) is a warranty repair service center.
Please contact your place of purchase for credit, refund, upgrade. ASUS
does not provide these services under any circumstances.
SHIP TO ADDRESS:
ASUS Technology Service
Attn: RMA Dept, RMA# ________________
7100 Intermodal Drive, Ste. # A
Louisville, KY 40258
ASUS CSR Department