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Rampage III Extreme Open Box Unboxing (Later) - Page 2

post #11 of 27
Well, so much for an OB. But hey, good luck on the RMA.
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Ultrima RPX56
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post #12 of 27
I highly doubt you will get a new board back though. As they are known to send back a recertified one but perhaps you might be a lucky one though.

As all my r2e's i sent in i got a worse board in return from the rma.
post #13 of 27
Thread Starter 
I still think it might just be BIOS related though... it's just weird!


If I set an overclock and F10 to save and exit, it won't boot. I then have to turn the board off after the failed boot, turn the PSU off, wait a couple of seconds, turn the PSU back on, and then turn the board back on.

Using this method, the board works perfectly... Basically, I just can't boot to settings right after I make them. Which sucks. A lot.

EDIT: When the board fails to post, RC Poster (tells me specifically what's going on while the board is POSTing), shows CPU Initial. Every time... even if the CPU is at stock...

Definitely a BIOS issue.
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post #14 of 27
Heck then reflash it using a usb drive and alt+f2 on boot. Perhaps it will fix it or swap over to the second bios and see what happens then.
post #15 of 27
Thread Starter 
I've tried the BIOS that came on it as well as the most recent stable release.

Here's another nice addition to the story. I just tried to register it and got a nice little message: "This motherboard has already been registered."

With OB, you get full manufacturer warranty... right?

EDIT: Does anyone have an email with which I can contact Asus since their website won't let me?
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post #16 of 27
You need to call them at this number.
Quote:
Motherboard Technical Support
Email: http://vip.asus.com/eservice/usa_rmaserv.aspx
Live Chat: click here
Phone: 812-282-ASUS(2787)
For expedited service, obtain a case number by filling out this form: http://vip.asus.com/eservice/usa_techserv.aspx
Should then press 2 then 1 and wait.

Or......

http://asuswiki.asus.com/usaSupport/...e_Support#MBCS
post #17 of 27
Thread Starter 
Quote:
Originally Posted by KILLER_K View Post
You need to call them at this number.


Should then press 2 then 1 and wait.

Or......

http://asuswiki.asus.com/usaSupport/...e_Support#MBCS
Thanks for this. I'll be waiting to hear back from Asus Support.
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post #18 of 27
I got a Rampage Gene OB and it had a problem, Asus sent me a brand new one, box and all. The reason I like Asus ROG boards is because the great support and the advance RMA, always do an advance RMA. I have only had one board sent to me that was not brand new in a box out of 5 or 6 boards. Just make sure you ask for an Advance RMA when you first start to talk about the RMA, otherwise they will setup you up with a regular RMA. You usually get the new board within 3 business days after you submit the advance RMA form.
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post #19 of 27
Thread Starter 
!!

Only 3 days?! Woo!
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post #20 of 27
Thread Starter 
Alright... here's the update.


I do not qualify for an Advance RMA. Each motherboard (identified by serial number) can only be issued an Advance RMA once. Whoever owned it before me used this. Because of this, I have been issued an Cross-ship RMA, which is very similar, but different on a very important level.

They have levels of stock on the motherboards. A select amount of BNIB boards are reserved for advance RMAs so they're always in stock. A number are sent to retailers and what is left goes into the Cross-ship Motherboard section. With an Advance RMA, you're guaranteed a new board. With Cross-ship, if they have one in stock, you'll get that. If they do not, however, you'll get a previously cleared previously RMA'd board. If they have none of those, you get to wait.

So be aware, Asus' full warranty does NOT extend completely over to OB items. If a board has been Advance RMA'd before and you buy it, you CANNOT use this again.

I'm a little pissed I didn't know that before, but I'll be getting my board as soon as they can send it. I'm going to be out of town until Monday and the rep said they will most likely send mine out today as it's shipping from California (still 3:30 there).
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