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Don't bother emailing feedback@transformersgame.com

post #1 of 2
Thread Starter 
After a little investigation on my part it seems that whoever is in charge of the transformersgame.com domain have neglected to provide any A records for the mail exchange server(s) of that domain.

The fact that they can't even be bothered to accept feedback from fans pretty much proves that they care very little about their customers in my point of view. I for one am not very happy with Activision's incredibly absent minded tech department.

Error when trying to email transformersgame.com
Quote:
Delivery to the following recipient failed permanently:

feedback@transformersgame.com

Technical details of permanent failure:

The recipient server did not accept our requests to connect. Learn more at http://mail.google.com/support/bin/a...py?answer=7720
[transformersgame.com (1): Connection refused]

----- Original message -----

MIME-Version: 1.0
Received: by 10.204.54.78 with SMTP id p14mr854125bkg.197.1279282867338; Fri,
16 Jul 2010 05:21:07 -0700 (PDT)
Received: by 10.204.121.1 with HTTP; Fri, 16 Jul 2010 05:21:06 -0700 (PDT)
Date: Fri, 16 Jul 2010 13:21:06 +0100
Message-ID: <AANLkTil4tlH0zIvSDl-RSjn3MfJWEM7xjpysIXdI0YHW@mail.gmail.com>
Subject: Transformers on PC
From: t4ct1c47 OCN
To: feedback@transformersgame.com
Content-Type: multipart/alternative; boundary=0016e6d26d63dffdcf048b8040e6
No A record for transformersgame.com
Quote:
[root@mail1 ~]# dig mx transformersgame.com

; <<>> DiG 9.2.4 <<>> mx transformersgame.com
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 60660
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;transformersgame.com. IN MX

;; Query time: 166 msec
;; SERVER: 127.0.0.1#53(127.0.0.1)
;; WHEN: Tue Jul 20 13:03:00 2010
;; MSG SIZE rcvd: 38
A dig* in the Linux shell should pull back a valid A record for the MX hostname. For example, mail01.transformersgame.com. However in this case no hostname or IP have been provided. This in turn means that DNS servers will never find e-mail intended for that domain.

*Linux version of nslookup

Example valid A record

Quote:
[root@mail1 ~]# dig mx microsoft.com

; <<>> DiG 9.2.4 <<>> mx microsoft.com
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 62515
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;microsoft.com. IN MX

;; ANSWER SECTION:
microsoft.com. 2984 IN MX 10 mail.messaging.microsoft.com.

;; Query time: 2 msec
;; SERVER: 127.0.0.1#53(127.0.0.1)
;; WHEN: Tue Jul 20 13:07:35 2010
;; MSG SIZE rcvd: 62
Further investigations via a whois domain prove inconclusive as to who would be the port of call in correcting the A record. The domain is owned by Hasbro but handled by an obscure outsourced company MarkMonitor.com. to further add to the complexity, the nameservers for this domain are run by Activision.

If I knew which of the three companies needed to be contacted I would contact their appropriate technical department to let them know that they need to update their A records. The techie in me tells me its Activision who is actually maintaining it as it is their name servers that are assigned to that domain. Although truth be told I don't think they'd even care.

transformersgame.com whois domain
Quote:
Registrant:
Domain Administrator
Hasbro, Inc.
1027 Newport Ave.
Pawtucket Rhode Island 02861-2539
US
+1.4017275757 Fax: +1.4017275089

Domain Name: transformersgame.com

Registrar Name: Markmonitor.com
Registrar Whois: whois.markmonitor.com
Registrar Homepage: http://www.markmonitor.com

Administrative Contact:
Domain Administrator
Hasbro, Inc.
1027 Newport Ave.
Pawtucket Rhode Island 02861-2539
US
+1.4017275757 Fax: +1.4017275089
Technical Contact, Zone Contact:
Domain Administrator
Hasbro, Inc.
1027 Newport Ave.
Pawtucket Rhode Island 02861-2539
US
+1.4017275757 Fax: +1.4017275089

Created on..............: 2005-09-08.
Expires on..............: 2013-09-08.
Record last updated on..: 2010-05-10.

Domain servers in listed order:

ns5.activision.com
ns3.activision.com
ns0.activision.com
ns2.activision.com

Edited by t4ct1c47 - 7/20/10 at 11:31am
post #2 of 2
I miss the days when videogame companies actually did their job
    
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CPUMotherboardGraphicsRAM
AMD Phenom II X3 720 BE @3.5 THz MSI 770-C45 HIS Radeon HD 5770 1GB 2 x 2GB G-Skill 1600 
Hard DriveOptical DriveOSMonitor
Seagate Barracuda 7200.12 320GB HP 24X Multiformat DVD Writer Windows 7 Home Premium 64-bit Hanns-G Hi221 
KeyboardPowerCaseMouse
DCT Factory thing Silverstone ST50F-ES 500W XION Armor X AXP-ARM001-BL ATX DCT Factory thing 
Mouse Pad
Awesome space thingie by Dave Archer 
  hide details  
Reply
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