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Xonar DX not detected by drivers

post #1 of 13
Thread Starter 
I am currently having detection difficulties with the Xonar DX when attempting to install the drivers for it, I was wondering what could possibly cause such an issue.

The card that I purchased: http://www.newegg.com/Product/Produc...82E16829132006

My motherboard (NVIDIA 750I SLI):
The red square indicates the slot that I inserted the card into, it appears to be the correct one



I also appeared to have connected it to the appropriate power supply code as well, yet unfortunately not even a hardware wizard detects it when I boot the machine that it was physically installed on.

I was wondering whether anyone else in this location experienced similar issues, or had suggestions on how to solve it.

I also attempted disabling the onboard audio in the BIOS, which unfortunately did not bring any results.

I have a few simple options:

Attempt to refund the card:
Purchase a new sound card if the refund fails
Fix the actual problem with the current soundcard
Rma the soundcard due to it possibly being faulty
Any other suggestions made by the Overclock members
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post #2 of 13
I would just send it back and get the D1; it's the same card, only PCI. If memory serves the Xonar DX doesn't play nice with that chipset, but I could be wrong.
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Deep Blood
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post #3 of 13
Thread Starter 
Quote:
Originally Posted by Chunky_Chimp View Post
I would just send it back and get the D1; it's the same card, only PCI. If memory serves the Xonar DX doesn't play nice with that chipset, but I could be wrong.
Would such a procedure be negotiable through the Logitech support/Newegg (I am just being idiot proof) ?
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post #4 of 13
You would just need to file an RMA, I'd think; if it doesn't work you should have good luck in getting a refund.
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Deep Blood
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Hard DriveOptical DriveCoolingOS
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post #5 of 13
Thread Starter 
Quote:
Originally Posted by Chunky_Chimp View Post
You would just need to file an RMA, I'd think; if it doesn't work you should have good luck in getting a refund.
I am assuming that the Newegg Rma process is relatively automatic?
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500 gb (2) Universal asus drive Windows 7 Ultimate 64 bit HP w2007 & ViewSonic PS790 (for HZ) 
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post #6 of 13
I wouldn't know, I've never had to return anything ordered online.
Deep Blood
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Hard DriveOptical DriveCoolingOS
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MonitorKeyboardPowerCase
Dell U2410f (rev. A02) Code 104 w/O-rings + Vortex doubleshot keycaps Antec HCPP-850 CaseLabs SM8 
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Deep Blood
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CPUMotherboardGraphicsRAM
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Hard DriveOptical DriveCoolingOS
Samsung SSD830 128GB / Seagate 640GB+1TB+2TB+4TB Samsung SH-S223Q 22X XTTH | OCZ Freeze | 9G1212H1011 Windows 7 Ultimate x64 SP1 
MonitorKeyboardPowerCase
Dell U2410f (rev. A02) Code 104 w/O-rings + Vortex doubleshot keycaps Antec HCPP-850 CaseLabs SM8 
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Logitech G500 Sharkoon 1337 Asus Xonar DX + Swan D1080MkII08 + MXL Tempo Lifecam Cinema 
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post #7 of 13
Did you check Device Manager to see if the card is detected?

Did you try another PCIe slot?
Once again...
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post #8 of 13
Thread Starter 
Quote:
Originally Posted by Chunky_Chimp View Post
I wouldn't know, I've never had to return anything ordered online.
That is undoubtedly a good thing, in theory I really should not have encountered any difficulties with this card, but luck is usually not a fan of me I suppose.

I will definitely inform this thread of what the RMA attempt will result in.
my computatar
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my computatar
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Hard DriveOptical DriveOSMonitor
500 gb (2) Universal asus drive Windows 7 Ultimate 64 bit HP w2007 & ViewSonic PS790 (for HZ) 
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post #9 of 13
Thread Starter 
Quote:
Originally Posted by DuckieHo View Post
Did you check Device Manager to see if the card is detected?

Did you try another PCIe slot?
The device manager did not appear to outright detect the card, but it did complain about one of the bridges not having enough resources as I recall, this motherboard has only one PCIE slot.

So far I am planning to simply replace the card with a D1 as the previous visitor of this thread suggested.
my computatar
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CPUMotherboardGraphicsRAM
3.0 ghz dual core nForce 750i SLI Geforce gtx 260 core 16 G.SKILL PI Black 4GB DDR2 (800) 
Hard DriveOptical DriveOSMonitor
500 gb (2) Universal asus drive Windows 7 Ultimate 64 bit HP w2007 & ViewSonic PS790 (for HZ) 
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Razer Goliathus extended speed 
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my computatar
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CPUMotherboardGraphicsRAM
3.0 ghz dual core nForce 750i SLI Geforce gtx 260 core 16 G.SKILL PI Black 4GB DDR2 (800) 
Hard DriveOptical DriveOSMonitor
500 gb (2) Universal asus drive Windows 7 Ultimate 64 bit HP w2007 & ViewSonic PS790 (for HZ) 
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post #10 of 13
Thread Starter 
Update: an RMA order has been submitted successfully and the card will be sent for refund relatively soon. I also simultaneously ordered the Xonar D1 which will hopefully be a more successful card.
my computatar
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CPUMotherboardGraphicsRAM
3.0 ghz dual core nForce 750i SLI Geforce gtx 260 core 16 G.SKILL PI Black 4GB DDR2 (800) 
Hard DriveOptical DriveOSMonitor
500 gb (2) Universal asus drive Windows 7 Ultimate 64 bit HP w2007 & ViewSonic PS790 (for HZ) 
KeyboardPowerCaseMouse
Unicomp SpaceSaver 104/105 CORSAIR CMPSU-750TX 750W ATX12V Antec Three Hundred Illusion Black Steel Logitech G500 
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Razer Goliathus extended speed 
  hide details  
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my computatar
(13 items)
 
  
CPUMotherboardGraphicsRAM
3.0 ghz dual core nForce 750i SLI Geforce gtx 260 core 16 G.SKILL PI Black 4GB DDR2 (800) 
Hard DriveOptical DriveOSMonitor
500 gb (2) Universal asus drive Windows 7 Ultimate 64 bit HP w2007 & ViewSonic PS790 (for HZ) 
KeyboardPowerCaseMouse
Unicomp SpaceSaver 104/105 CORSAIR CMPSU-750TX 750W ATX12V Antec Three Hundred Illusion Black Steel Logitech G500 
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Razer Goliathus extended speed 
  hide details  
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