Overclock.net › Forums › Cooling › Water Cooling › Koolance & FrozenCPU Debacle
New Posts  All Forums:Forum Nav:

Koolance & FrozenCPU Debacle - Page 3

post #21 of 54
Thread Starter 
Quote:
Originally Posted by wermad View Post
Never had any issues w/ frozen or koolance, and Ive purchased from both. I got my fermi blocks from frozen, packaging was excellent including the back plates were wrapped w/ extra padding. Even got a discount using the code "pcapex" which covered the shipping. good company and retailers imo.

Like I said before, it's when you have a problem that shows you what a company's customer service and overall business is like. Its easy to take money , its hard to do the right thing.

Frozen literally told me "plunk down your credit card" and try again. If I wanted to gamble I'd go to Vegas and have far more fun doing it.

My advice still stands, be circumspect with vendors that have a bad rap for addressing problems; thats when their true colors show.

Only when FrozenCPU gets a bad report on resellerratings do they man-up and do what they should have originally in exchange for the review to be "ammended" ...... Coincidence? lets find out once I post my experience there.
SR2 OverKill
(13 items)
 
  
CPUMotherboardGraphicsRAM
2 x Intel X5680's @ 4.44GHz EVGA SR-2 4 x eVGA Hydrocopper GTX580 QUAD-SLI 24GB G.Skill Trident+ 2000Mhz C8 
Hard DriveOptical DriveOSMonitor
10xVertex 3 120GB SSD's & 2xC300 128GB :Raid 0 Plextor DVD/RW Windows 7 Ultimate 64 3 x 28" @ 5760x1200 
KeyboardPowerCaseMouse
Logitech G19 / G15 2 x Silverstone Strider 1500W CaseLabs TH10 Extended MX Revolution 
  hide details  
Reply
SR2 OverKill
(13 items)
 
  
CPUMotherboardGraphicsRAM
2 x Intel X5680's @ 4.44GHz EVGA SR-2 4 x eVGA Hydrocopper GTX580 QUAD-SLI 24GB G.Skill Trident+ 2000Mhz C8 
Hard DriveOptical DriveOSMonitor
10xVertex 3 120GB SSD's & 2xC300 128GB :Raid 0 Plextor DVD/RW Windows 7 Ultimate 64 3 x 28" @ 5760x1200 
KeyboardPowerCaseMouse
Logitech G19 / G15 2 x Silverstone Strider 1500W CaseLabs TH10 Extended MX Revolution 
  hide details  
Reply
post #22 of 54
maybe you can forward your post to them.
SR-2
(13 items)
 
  
CPUMotherboardGraphicsRAM
Dual - Xeon x5650 EVGA SR-2 Dual - EVGA GTX 470 / GT 240 Corsair Dominator GT 12GB (6 x 2GB) 
Hard DriveOptical DriveOSMonitor
C300 / WD RE4 Dual / BluRay RW Windows 7 Pro Dual - Dell 2709W 
KeyboardPowerCaseMouse
MS 6000 V3 Silverstone ST1500 Mountain Mods Tower MS Sidewinder 
  hide details  
Reply
SR-2
(13 items)
 
  
CPUMotherboardGraphicsRAM
Dual - Xeon x5650 EVGA SR-2 Dual - EVGA GTX 470 / GT 240 Corsair Dominator GT 12GB (6 x 2GB) 
Hard DriveOptical DriveOSMonitor
C300 / WD RE4 Dual / BluRay RW Windows 7 Pro Dual - Dell 2709W 
KeyboardPowerCaseMouse
MS 6000 V3 Silverstone ST1500 Mountain Mods Tower MS Sidewinder 
  hide details  
Reply
post #23 of 54
Thread Starter 
Quote:
Originally Posted by asg View Post
maybe you can forward your post to them.

Good call... forwarding.
SR2 OverKill
(13 items)
 
  
CPUMotherboardGraphicsRAM
2 x Intel X5680's @ 4.44GHz EVGA SR-2 4 x eVGA Hydrocopper GTX580 QUAD-SLI 24GB G.Skill Trident+ 2000Mhz C8 
Hard DriveOptical DriveOSMonitor
10xVertex 3 120GB SSD's & 2xC300 128GB :Raid 0 Plextor DVD/RW Windows 7 Ultimate 64 3 x 28" @ 5760x1200 
KeyboardPowerCaseMouse
Logitech G19 / G15 2 x Silverstone Strider 1500W CaseLabs TH10 Extended MX Revolution 
  hide details  
Reply
SR2 OverKill
(13 items)
 
  
CPUMotherboardGraphicsRAM
2 x Intel X5680's @ 4.44GHz EVGA SR-2 4 x eVGA Hydrocopper GTX580 QUAD-SLI 24GB G.Skill Trident+ 2000Mhz C8 
Hard DriveOptical DriveOSMonitor
10xVertex 3 120GB SSD's & 2xC300 128GB :Raid 0 Plextor DVD/RW Windows 7 Ultimate 64 3 x 28" @ 5760x1200 
KeyboardPowerCaseMouse
Logitech G19 / G15 2 x Silverstone Strider 1500W CaseLabs TH10 Extended MX Revolution 
  hide details  
Reply
post #24 of 54
Funny to hear all these sad tales about FrozenCPU and Performance-PCs. I've bought (no exaggeration) thousands of dollars of PC stuff from them both and never had a single problem. This is over the course of about 5 years. Hank Baron of PPC has been great to work with. I've had to return stuff and never had a problem.

Then again I always try my best to build rapport with my vendors and I resist the urge to cop an attitude the minute something irks me.
Shop Dog
(13 items)
 
 
CPUMotherboardGraphicsRAM
E8400 Asus Blitz Formula SE HD3870X2 G Skill 2 x 2GB DDR2 800 
Hard DriveOptical DriveOSMonitor
Velociraptor 150GB LG DVD Burner Vista Ultimate 64 AOC 21.5" LED 1080p 
KeyboardPowerCaseMouse
Deck Legend Silverstone 750 Modular OverClock Edition Lian Li V1100 Logitech Trackball 
Mouse Pad
Nope 
  hide details  
Reply
Shop Dog
(13 items)
 
 
CPUMotherboardGraphicsRAM
E8400 Asus Blitz Formula SE HD3870X2 G Skill 2 x 2GB DDR2 800 
Hard DriveOptical DriveOSMonitor
Velociraptor 150GB LG DVD Burner Vista Ultimate 64 AOC 21.5" LED 1080p 
KeyboardPowerCaseMouse
Deck Legend Silverstone 750 Modular OverClock Edition Lian Li V1100 Logitech Trackball 
Mouse Pad
Nope 
  hide details  
Reply
post #25 of 54
Thread Starter 
Quote:
Originally Posted by CyberDruid View Post
Funny to hear all these sad tales about FrozenCPU and Performance-PCs. I've bought (no exaggeration) thousands of dollars of PC stuff from them both and never had a single problem. This is over the course of about 5 years. Hank Baron of PPC has been great to work with. I've had to return stuff and never had a problem.

Then again I always try my best to build rapport with my vendors and I resist the urge to cop an attitude the minute something irks me.
I agree with you in most CD.

But I have also spent (albeit likely less then you) but still more then 2K in 2 years with them, and the first issue I have was met with this hard-nosed bad attitude for what was once a very loyal customer rarely purchasing outside of there. As far as customer service goes from what Ive read online , if you have a problem , its not going to go well for you.

Nonetheless, I emailed Mark about this thread so he can voice his own take on the matter if he chooses.
SR2 OverKill
(13 items)
 
  
CPUMotherboardGraphicsRAM
2 x Intel X5680's @ 4.44GHz EVGA SR-2 4 x eVGA Hydrocopper GTX580 QUAD-SLI 24GB G.Skill Trident+ 2000Mhz C8 
Hard DriveOptical DriveOSMonitor
10xVertex 3 120GB SSD's & 2xC300 128GB :Raid 0 Plextor DVD/RW Windows 7 Ultimate 64 3 x 28" @ 5760x1200 
KeyboardPowerCaseMouse
Logitech G19 / G15 2 x Silverstone Strider 1500W CaseLabs TH10 Extended MX Revolution 
  hide details  
Reply
SR2 OverKill
(13 items)
 
  
CPUMotherboardGraphicsRAM
2 x Intel X5680's @ 4.44GHz EVGA SR-2 4 x eVGA Hydrocopper GTX580 QUAD-SLI 24GB G.Skill Trident+ 2000Mhz C8 
Hard DriveOptical DriveOSMonitor
10xVertex 3 120GB SSD's & 2xC300 128GB :Raid 0 Plextor DVD/RW Windows 7 Ultimate 64 3 x 28" @ 5760x1200 
KeyboardPowerCaseMouse
Logitech G19 / G15 2 x Silverstone Strider 1500W CaseLabs TH10 Extended MX Revolution 
  hide details  
Reply
post #26 of 54
Damn shtsh00trr, I'm somewhat relieved I didnt go with that imaginative exchange of video cards and $$$$ you suggested when we PMed about your 5970s. I really feel bad you went through all that B.S. with frozen!! It's making me think about my purchases for watercooling components!
Not Bad
(15 items)
 
  
CPUMotherboardGraphicsGraphics
i7 930 OC 4.0 GHZ @ 1.32V - XSPC Waterblock Gigabyte X58 - UD3R, Rev 2.0 Gigabyte GTX 470-Koolance Water Block Asus GTX 470-Koolance Water Block 
RAMHard DriveOptical DriveOS
16GB Mushkin 1600 Kingston 128 GB SSD/WD 1TB SATA III Asus 24X Windows 7 Premium - 64 bit 
MonitorKeyboardPowerCase
23" ASUS 120Hz (Nvidia 3D); 26" Samsung SyncMaster Razer X7 900W 80 Plus Silver Certified AZZA Full Tower 
MouseAudio
Razer Death Adder Logitech 2.1 Setup 
  hide details  
Reply
Not Bad
(15 items)
 
  
CPUMotherboardGraphicsGraphics
i7 930 OC 4.0 GHZ @ 1.32V - XSPC Waterblock Gigabyte X58 - UD3R, Rev 2.0 Gigabyte GTX 470-Koolance Water Block Asus GTX 470-Koolance Water Block 
RAMHard DriveOptical DriveOS
16GB Mushkin 1600 Kingston 128 GB SSD/WD 1TB SATA III Asus 24X Windows 7 Premium - 64 bit 
MonitorKeyboardPowerCase
23" ASUS 120Hz (Nvidia 3D); 26" Samsung SyncMaster Razer X7 900W 80 Plus Silver Certified AZZA Full Tower 
MouseAudio
Razer Death Adder Logitech 2.1 Setup 
  hide details  
Reply
post #27 of 54
Thread Starter 
Quote:
Originally Posted by Zmanster View Post
Damn shtsh00trr, I'm somewhat relieved I didnt go with that imaginative exchange of video cards and $$$$ you suggested when we PMed about your 5970s. I really feel bad you went through all that B.S. with frozen!! It's making me think about my purchases for watercooling components!

Im not saying they suck completely, just that if something goes wrong and your on the receiving end. Be aware of what you can expect.
SR2 OverKill
(13 items)
 
  
CPUMotherboardGraphicsRAM
2 x Intel X5680's @ 4.44GHz EVGA SR-2 4 x eVGA Hydrocopper GTX580 QUAD-SLI 24GB G.Skill Trident+ 2000Mhz C8 
Hard DriveOptical DriveOSMonitor
10xVertex 3 120GB SSD's & 2xC300 128GB :Raid 0 Plextor DVD/RW Windows 7 Ultimate 64 3 x 28" @ 5760x1200 
KeyboardPowerCaseMouse
Logitech G19 / G15 2 x Silverstone Strider 1500W CaseLabs TH10 Extended MX Revolution 
  hide details  
Reply
SR2 OverKill
(13 items)
 
  
CPUMotherboardGraphicsRAM
2 x Intel X5680's @ 4.44GHz EVGA SR-2 4 x eVGA Hydrocopper GTX580 QUAD-SLI 24GB G.Skill Trident+ 2000Mhz C8 
Hard DriveOptical DriveOSMonitor
10xVertex 3 120GB SSD's & 2xC300 128GB :Raid 0 Plextor DVD/RW Windows 7 Ultimate 64 3 x 28" @ 5760x1200 
KeyboardPowerCaseMouse
Logitech G19 / G15 2 x Silverstone Strider 1500W CaseLabs TH10 Extended MX Revolution 
  hide details  
Reply
post #28 of 54
I'm actually very suprised at this. Regardless of the badly engineered block, I would have expected more from them. I've made a few purchases from them over the last 2-3 years, but have never had anything go wrong. I've always assumed that since alot of people spoke fairly high of them that they were as reputable as I thought, but this kind of changes that.

I buy from newegg, because I know if anything ever went wrong newegg would fix it quickly and easily. I buy from sidewinders because again if anything ever went wrong I know that they would fix it. I'm always willing to pay slightly more to get a product from a company that I know I can trust; FrozenCPU just doesn't seem to be that kind of company anymore.

The response just seemed nasty and unnecessary. "plunk down your credit card and buy one and return the old" It almost seems like they are hoping you will buy it and not return the old to increase sales. It just comes off very wrong and almost greedy. Maybe I'm reading into too much, but I really don't think so.

"...... Nobody cross ships. NewEgg certaintly does not......." Yes, they do or else the word cross-ship wouldn't exist. Newegg cross-shipped me a flamingblade GTI mobo less than three months ago.


The whole thing rubs me really wrong especially the initial unwillingness/hesitation to post the information on their website that the chipset block made CPU blocks nearly impossible to install. I would want my customers fully aware of the issue to prevent future problems and issues.
Gaming PC / HTPC
(17 items)
 
Bedroom PC
(13 items)
 
 
CPUMotherboardGraphicsRAM
i7 7700k Asus Prime Z270-A GB Auros-X 1080 Ti G-Skill (2x8gb) 3000mhz  
Hard DriveHard DriveHard DriveOptical Drive
Samsung 850 Western Digital 5900rpm Seagate 7200rpm LG 22x DVD Burner 
CoolingOSMonitorKeyboard
Noctua NH-D14 Win 10 x64 Pro LG 55" 4k B6 OLED Microsoft Desktop 400 
PowerCaseMouseMouse Pad
Corsair TX750 V2 NZXT Source 210 Microsoft Desktop 400 Black 
Audio
Custom Surround 5.1 
CPUMotherboardGraphicsRAM
Intel 2120T Biostar H61MH Intel HD 2000 G-Skill F3-12800CL9D-8GBXL  
Hard DriveOptical DriveCoolingOS
Samsung Evo 128gb Asus 24x DVD Burner Stock Win 10 x64 
MonitorKeyboardPowerCase
LG 40" 1080p HP Wireless Keyboard/Mouse Silverstone 400W ST40F-ES Silverstone ML03B 
Other
Linksys WMP600N Wireless Card 
  hide details  
Reply
Gaming PC / HTPC
(17 items)
 
Bedroom PC
(13 items)
 
 
CPUMotherboardGraphicsRAM
i7 7700k Asus Prime Z270-A GB Auros-X 1080 Ti G-Skill (2x8gb) 3000mhz  
Hard DriveHard DriveHard DriveOptical Drive
Samsung 850 Western Digital 5900rpm Seagate 7200rpm LG 22x DVD Burner 
CoolingOSMonitorKeyboard
Noctua NH-D14 Win 10 x64 Pro LG 55" 4k B6 OLED Microsoft Desktop 400 
PowerCaseMouseMouse Pad
Corsair TX750 V2 NZXT Source 210 Microsoft Desktop 400 Black 
Audio
Custom Surround 5.1 
CPUMotherboardGraphicsRAM
Intel 2120T Biostar H61MH Intel HD 2000 G-Skill F3-12800CL9D-8GBXL  
Hard DriveOptical DriveCoolingOS
Samsung Evo 128gb Asus 24x DVD Burner Stock Win 10 x64 
MonitorKeyboardPowerCase
LG 40" 1080p HP Wireless Keyboard/Mouse Silverstone 400W ST40F-ES Silverstone ML03B 
Other
Linksys WMP600N Wireless Card 
  hide details  
Reply
post #29 of 54
I had a month long ordeal w/ sidewinder. what irked me was how they handled the situation. Not faulty products or transactions. Though I would still buy from them as long as I know its a product they cant mess up. BTW, I concur with ppcs, they are awesome and they continue to be my go to guys for my stuff.
post #30 of 54
Custom cable failure took out a 955 and PPC's did not do anything but fix the cable BUT they are so good otherwise they are still on my "favorites" list (excellent selection). 655 from Sidewinder went belly up 20 min. out of the box,they made good on it but no stock so RMA went to Swiftech direct. Thought I would have a heat attack getting 3 sepertate boxes packed right,with all the right RMA addresses, but I think I got it.Frozen cpu did me good on some cooling gear,can't remember what. I think they all want to do right,at times things go wrong.
WC Rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7-930@4.05GHz ASUS P6X58D-Preminum XFX GeForce 275 896mb 6GB Corsair TR3X6G1600C8D 
Hard DriveOptical DriveOSMonitor
WD 150gb Raptor LightScan Win 7 64-bit Acer 22" 
KeyboardPowerCaseMouse
G15 Corsair HX620W Antec 1200 several various 
Mouse Pad
none 
  hide details  
Reply
WC Rig
(13 items)
 
  
CPUMotherboardGraphicsRAM
i7-930@4.05GHz ASUS P6X58D-Preminum XFX GeForce 275 896mb 6GB Corsair TR3X6G1600C8D 
Hard DriveOptical DriveOSMonitor
WD 150gb Raptor LightScan Win 7 64-bit Acer 22" 
KeyboardPowerCaseMouse
G15 Corsair HX620W Antec 1200 several various 
Mouse Pad
none 
  hide details  
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Water Cooling
Overclock.net › Forums › Cooling › Water Cooling › Koolance & FrozenCPU Debacle