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Koolance & FrozenCPU Debacle - Page 5

post #41 of 54
Frozencpu is my #1 vendor. I've had problems with orders and Mark always makes it right. Newegg is by far the worse vendor I've dealt with...some shady people. I bought a NEW motherboard that arrived obviously used. All the seals were broken and it was covered in dust and fingerprints. Applied for a RMA and got nailed for restocking fee and return shipping. After spending 15k with them I'm done and will gladly pay extra somewhere else.
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post #42 of 54
My only issue with FrozenCPU is they did nothing during the EK fiasco a few months back. Even while EK told vendors to stop selling their nickel plated blocks, FrozenCPU did not. That said I have not had any problems with them. Sidewinder won my business as they immediately pulled their EK blocks from their store once the community exposed the corrosion problems, before EK even said a word.
 
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post #43 of 54
I just buy wherever has the cheapest for the most part since some parts (especially black ice rads) vary in price drastically between stores.
 
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post #44 of 54
^
Indeed. Loyalty pretty much depends on offered price as well.
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post #45 of 54
You know OCN should keep a database of this kind of stuff so our members can easily check out how many other members have had bad experiences and how many have had good experiences. That way we would have a single database to check when looking up a company.

Wouldn't that be great? Can we do this?
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post #46 of 54
Quote:
Originally Posted by Mygaffer;15139096 
You know OCN should keep a database of this kind of stuff so our members can easily check out how many other members have had bad experiences and how many have had good experiences. That way we would have a single database to check when looking up a company.

Wouldn't that be great? Can we do this?

I second this. As consumers the only thing we can do to combat poor service from sellers is spread the word. if enough people see that they are taking a gamble with a vendor their sales will drop off. They will be left with two choice's continue to mistreat customer's and go bell up, or revise their system and continue to operate. I think its a great idea to have an OCN.net buyer beware sticky.
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post #47 of 54
Or our own reseller ratings.
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post #48 of 54
There is already web site up on this issue
http://www.resellerratings.com/
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post #49 of 54
Quote:
Originally Posted by Mygaffer;15139096 
You know OCN should keep a database of this kind of stuff so our members can easily check out how many other members have had bad experiences and how many have had good experiences. That way we would have a single database to check when looking up a company.

Wouldn't that be great? Can we do this?

Also, that is a GREAT idea!
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post #50 of 54
Quote:
Originally Posted by bigmac11;15134707 
Frozencpu is my #1 vendor. I've had problems with orders and Mark always makes it right. Newegg is by far the worse vendor I've dealt with...some shady people. I bought a NEW motherboard that arrived obviously used. All the seals were broken and it was covered in dust and fingerprints. Applied for a RMA and got nailed for restocking fee and return shipping. After spending 15k with them I'm done and will gladly pay extra somewhere else.

I went on their forums to point out a flaw in their system that they could have simply taken the time to use my advice and improve on, but instead the staff and the users laughed me out of doing business with them. Ignorance is bliss, especially when it loses them $80,000 a year from just 1 client.

You would think a multi million dollar company that wants to be the best, would actually take advice from a 5 year long customer and say hmmm maybe there IS a way to be better! but no, just ignorance all over that company.

I've forgave them for the crappy RMA experience when they ship me a board that looks like someone stepped on it and bent it in a vice, and I've forgave them for shipping me wrong parts before, but this was the last straw, so I'm seeking better vendors currently. Unfortunately its hard to find one that will beat all the prices for enough parts to build an entire pc thru one vendor. So it looks like its just going to come down for me paying more for better service.
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