Hope I'm not inconveniencing anybody by bumping this thread again, but I just wanted to share what kind of feedback I left for the service representative I talked to for an hour two days ago.
Talking with this service representative is why I just made a recent purchase through a seller on eBay, rather than give Amazon any money.
Sam had the guise of somebody who was concerned about my future buying things from Amazon, but he soon revealed his true intentions by trying to convince me to make a purchase through Amazon to a third-party seller who was selling the item for almost $100 more than what Amazon was once offering it for. Why do that when I could buy the item for less straight from another reputable site, instead of having to deal with two companies plus higher costs?
Being part of Amazon Prime with its benefit of free two-day shipping doesn't mean anything to me if people like Sam, who represent Amazon's customer service, try to make their customers stick with purchasing through Amazon through illogical means and an attitude that makes it obvious that they don't truly care about the customer's happiness.
It truly was a frustrating experience, and unless Amazon has any really good unique sales from now on, I doubt I'll be using them very much from now on.