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[Official] The Cyborg R.A.T. and M.M.O Owners Club - Page 167

post #1661 of 3822
while waiting for the MMO version to hit retail store shelves, been reading on some changes from the rat 7/9

it seems the DPI rocker switch above the scroll wheel, no longer does a back and forth action, but you have to cycle though the DPI settings

and the hex bolt to adjust the thumb angle has been replaced with a standard phillips screwdriver screw...

i'm still gonna get one, but dont like how the two orange buttons and the pinky button are not customizable. frown.gif
post #1662 of 3822
Quote:
Originally Posted by GamerKingFaiz View Post

Hey guys, something weird happened to my R.A.T. 7 after a long gaming session tonight.
The left click has become harder to click than normal (the right click is still fine). I'm not sure how this happened because I was playing a heavily right click dependent game (DotA 2).
Is this a common occurrence? Is there anyway to fix it?
Should I place an RMA? If an RMA is possible, how good is Mad Catz/Cyborg with this kinda service?

I RMA'ed my mouse for the same reason (just the right button) The process was quick and painless
post #1663 of 3822
Cool, did you have to go through a telephone call? Today I tried calling in and I waited 15 min on hold, and I had to head out. Maybe I will try later.

I've also tried submitting an online ticket and no response there.
post #1664 of 3822
I had the rat 7 for awhile I only returned it because it felt like the metal part of the mouse was scrapping on my mouse pad do any of you feel this?

I would like to get another one as soon at the MMO one hits shelves.
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post #1665 of 3822
Thread Starter 
Quote:
Originally Posted by GENO'S View Post

I may have missed it but, the RAT 7, black one at Amazon, says it has 6400 DPI, and newegg says the RAT 7 has 5600 DPI.
Amazon's
http://www.amazon.com/Cyborg-T-7-Gaming-Mouse-MAC/dp/B003CP0BHM

The 5600 dpi 7 is the older R.A.T. as opposed to the 6400 which has the newer sensor.
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post #1666 of 3822
Well, it's unfortunate, but I sent the email to Mad Catz last Friday and I have not received a reply at all other than the automated reply with the case number. I was very nice in my email and explained everything as best I could, but not a word from them.

Here is my request in its entirety:

Hi. I bought my RAT 9 December 7 2010. Is it true they have a two year warranty?

My first RAT 9 had a bad thumb wheel so I had it exchanged. The second was working fine for about six months. It started acting up intermittently. The tracking would act like the laser was dirty, but it was clean. This happened on and off for a few months until it would start failing on one axis completely. Last labor day it got so bad I couldn't use it and was forced to purchase another mouse for the weekend.

I returned it to the store I purchased it from (Memory Express). They tested it for a couple of weeks and it seemed to be working fine. They sent it for RMA anyway though, and it was replaced with a new RAT 9.

I used the new RAT 9 and again it seemed to be working perfectly. I had it for a couple of months and then I started getting the same problems with it. This time I tried changing the channel that my WiFi router works on to channel 11. That seemed to help for a week or so and then the problem started again.

I always kept the laser clean, kept the driver updated, and tried multiple mouse pads (I'm using a Saitek Cyborg pad now). I replaced my motherboard, CPU and memory and reinstalled Windows 7 64 Pro. Finally I just gave up. I could not solve the problem. (I have a few other WiFi networks around my house, multiple networks on channel 1, one network on channel 2 and a couple on channel 6).

I took my mouse to work and used it there for a couple of weeks and it seemed to work fine, but there are only two WiFi networks in that area, and one of them was idle. Considering how intermittent the problem has been I can't say using it at work proved anything.

I've finally gotten to the point where the mouse is packed up in its box on a desk and is not being used at all.

The only option I can see that I have left is to ask Cyborg/Madcatz if you would consider trading my RAT 9 for a RAT 7?

I paid $179.99 Canadian plus tax ($201.59 including tax) for the RAT 9 (I have my receipt).

I would be willing to pay shipping one way and take a RAT 7 as a straight up exchange and consider it even if Mad catz would authorize it.

I have been discussing it with Mad Catz Rich on overclock.net. He seems to suspect there is a problem with the mouse, but after getting exactly the same problem on the second mouse, even though I paid almost twice as much for the wireless version, I would be happy to have a RAT 7 as a replacement just to eliminate the possibility of it happening again on another replacement mouse.

I honestly love the RAT 9 mouse. And I hate to give it up. I really like the way the duel battery design works and I'm no fan of corded mice on my personal computer, but I would be willing to give it all up to get a mouse that works properly. Since I think a RAT 7 would solve the problem I'm having I would be willing to give up my wireless RAT 9 in exchange for a wired RAT 7.

Could you please discuss this with your supervisor and email me a response?

Regards,


I think I'm being pretty reasonable considering how much the mouse cost. If it's no longer under warranty you would think they would email me back and say so. I don't want to be an unhappy customer. Have I waited long enough for a response? Should I wait until this Friday before looking into it further?
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post #1667 of 3822
I sent in a ticket asking about my warranty last Wednesday and I still haven't gotten a reply back! mad.gif
post #1668 of 3822
Find their Twitter or Facebook account and point them at the ticket number. I find that generally works well in getting attention, and they're always desperate to please on such a public space.
post #1669 of 3822
I will consider that. I bet they're pretty busy, so I'll give them the benefit of the doubt and wait until Monday to try contacting them again.
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post #1670 of 3822
Hey guys, been following this thread for a while, and since I'm about to purchase an M.M.O. 7 this week, I was wondering if anyone here has tried it (or the regular R.A.T. 7) with a Razer Scarab, and how it tracks on that surface. There was one post a few pages ago where someone said they were going to try a Scarab, but I didn't see any follow up. Sorry if this has been answered elsewhere (it's a long thread!). Thanks in advance.
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