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[Official] The Cyborg R.A.T. and M.M.O Owners Club - Page 191

post #1901 of 3822
You threw $150 in the garbage over a button? You know they have two year warranties right? You also know that a button failure is pretty rare? I have heard of it, but no more than I heard the same complaint on other mice.

Why not get it RMAd and then resell it to get some of your money back if you're dead set against using it? Or sell it for $50 and let whoever you sell it to RMA it.

What a waste.
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post #1902 of 3822
Quote:
Originally Posted by Mergatroid View Post

You threw $150 in the garbage over a button? You know they have two year warranties right? You also know that a button failure is pretty rare? I have heard of it, but no more than I heard the same complaint on other mice.
Why not get it RMAd and then resell it to get some of your money back if you're dead set against using it? Or sell it for $50 and let whoever you sell it to RMA it.
What a waste.
Say what you will, but the primary function of a mouse is to track and right/left click. This series of mice has been plagued with issues of tracking and buttons. if you go to their support forums it is a common theme. they either stop tracking or they stop clicking. so they fail at both at a fairly alarming rate.

Sure I'll probably RMA it. But i have no faith in the product at all, So i would not sell it to someone else. I think that would be patently dishonest.

Ill just toss it into my unused computer equipment pile and forget about it
post #1903 of 3822
Quote:
Originally Posted by Nivacs View Post

Say what you will, but the primary function of a mouse is to track and right/left click. This series of mice has been plagued with issues of tracking and buttons. if you go to their support forums it is a common theme. they either stop tracking or they stop clicking. so they fail at both at a fairly alarming rate.
Sure I'll probably RMA it. But i have no faith in the product at all, So i would not sell it to someone else. I think that would be patently dishonest.
Ill just toss it into my unused computer equipment pile and forget about it

But... isn't that what support forums are for, problem failure? Since it is, then it would mean that not only is a "common theme" but also the common denominator.

biggrin.gif Also, sorry to hear you had trouble. Maybe try to exchange it for a R.A.T. 7 or something... or find somebody here on OCN that wants to trade.
post #1904 of 3822
Quote:
Originally Posted by ./Cy4n1d3\. View Post

But... isn't that what support forums are for, problem failure? Since it is, then it would mean that not only is a "common theme" but also the common denominator.
biggrin.gif Also, sorry to hear you had trouble. Maybe try to exchange it for a R.A.T. 7 or something... or find somebody here on OCN that wants to trade.

Yeah Possibly so. I am just seriously frustrated

I am RMA'ing it again and my son wants to use it so ill let him give it a shot. If it has the same issues ill replace the micro switches with Omron D2FC-F-7N's (same switch used by Razer, Logitech MX and The good old intellimouse) I think i can get then in there with some minimal modifications.

Sad thing is i loved this mouse. I went to MicroCenter and Bought a Corsair M90 so I'm at least not going mouse-less

Mad Catz has a reputation for using lower quality parts so I'm thinking they skimped on the switches.
post #1905 of 3822
Quote:
Originally Posted by Nivacs View Post

Sad thing is i loved this mouse. I went to MicroCenter and Bought a Corsair M90 so I'm at least not going mouse-less.

same here. i love this mouse because it is perfect for my hand but right now i am thoroughly convinced there really are quality issues with the mouse (with rat 9 at least).

so far, i bought four, yes FOUR rat 9s to check on it's quality.

- first one came from amazon, tracking issues started after 8 months of use (first generation of rat9s right after they were released, i still have this one).
- second mouse started having tracking issues after less than 30 days.
- third mouse's battery was not charging right off the bat, tracking issues started after less than 30 days.
- fourth mouse started having tracking issues after exactly 29 days.

second, third and fourth mice were bought locally at different months from 2011 to 2012. i just returned them and got full refunds. not sure what generations they are, all 5600 dpi.

to test the support, i sent an email to their support twice. and i never got any reply. i never bothered calling because if a support email doesn't get answered even if it is low priority, that already tells me there is poor support.

also, i do clean the mice to make sure the lenses are dust free. but tell me why a $20 mouse, any logitech mouse, my razer mamba and naga works fine without me ever cleaning them?

so yeah, i am one frustrated owner but i am still willing to test the new rat9s and see if the new 6400 dpi version is any better.
Edited by Nethermir - 5/3/12 at 9:37am
Yep, Aeris died
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Yep, Aeris died
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post #1906 of 3822
Quote:
Originally Posted by Mad Catz Rich View Post

The instructions might be for a different version of the mouse but it's still the same procedure!
Just click the MMO7 icon next to your clock, right click on the profile you want to set as the default and then click Set As Startup Profile.

Cyborg RAT 9 tracking issue:
After half month use,i notify sometimes may happen the arrow cannot move to top but force to move in right and left hand side .Maybe not only me have this problem,and don't say this is personal problem because my old RAT 7 and MMO7 don't have this problem .mad.gifmad.gif

Now everday randomly have this issue ,arrow cannot moving to top mad.gifmad.gif
post #1907 of 3822
Quote:
Originally Posted by Nivacs View Post

Yeah Possibly so. I am just seriously frustrated
I am RMA'ing it again and my son wants to use it so ill let him give it a shot. If it has the same issues ill replace the micro switches with Omron D2FC-F-7N's (same switch used by Razer, Logitech MX and The good old intellimouse) I think i can get then in there with some minimal modifications.
Sad thing is i loved this mouse. I went to MicroCenter and Bought a Corsair M90 so I'm at least not going mouse-less
Mad Catz has a reputation for using lower quality parts so I'm thinking they skimped on the switches.



I don't blame you at all for being frustrated. I have gone through three RAT 9 mice myself (first had a bad thumbwheel, second was suffering from tracking or interference issues, third seemed to have the same problem until I took it to work for a few weeks. Now it seems to be working perfectly at home again).

Frustration is something I am also intimately familiar with. However, if you were in Canada I would offer to purchase your RAT 9 from you just to have some spare parts. Failing switches is a pretty common complaint, even amongst more established, older mouse manufacturers. It really sucks that it's happened to you twice.

I have to say, I went out and purchased another really nice mouse to use as a spare if my RAT acts up again (Logitech G9x), and when I purchased it you'll never guess what the salesman said to me. He said "I bet your right mouse button fails, I bought one and it failed on mine". Lol. I have found it to be an excellent mouse, but I love the RAT design and as long as it's working I'll keep using it.

If it ever does fail out of warranty, I'll go back to using my G9x or the Corsair M90 I have, but even though they're both nice mice, I'll be thinking about my RAT.
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post #1908 of 3822
Quote:
Originally Posted by FedericoUY View Post

Hi all. I'm having some troubles with my RAT 7 (6400dpi) mouse. The button on the scroll (not the scroll itelf) stopped working. Anybody with this problem?. Any solution before RMA? I live in Uruguay and bought it in USA frown.gif so RMA is a big problem. Thank you in advance. Cheers.

MadCatz People already sent me a replacement mouse, but does anybody had the same problem that I had?
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post #1909 of 3822
I have the RAT 9 and it is a brilliant mouse, but about an hour ago my scroll wheel broke.

I opened it up to have a look, and the little plastic pin that connects to the scroller has broken. I tried gluing it and that didnt work, I also tried replacing it with a piece of metal, but that didnt work. I've since put the mouse back together (minus the chunk of broken off pin) and am putting up without a scroll for now.

Im just wondering, obviously opening it up would cost me my warranty, woyuld it still be able to be repaired? And if so, how much could I be looking at? I mean, theyd only have to replace the wheel basically, which I cant imagine would cost a huge sum.
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post #1910 of 3822
Check their website and see if it's available as a spare part. If not, email them or leave a comment on their Facebook page and ask how much for the wheel.

IMO, they should offer it to you for free since you're saving them shipping a heavier mouse after repairing yours, and the cost of repairing it.
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