Originally Posted by Mad Catz Rich
It really isn't for a whole host of reasons but, long story short, there's more to it than just changing the sensor (plus an Avago sensor wouldn't fit).
I'll repeat my usual advice: give the sensor lens a good clean with a cotton bud (possibly lightly dipped in a light alcohol solution - but then make sure you dry the lens off afterwards) and make sure your desk/mat etc. are good and clean and free from dust/debris etc.
If you still get problems immediately after that then either return to the store for an exchange or submit a support ticket on our support site. If it doesn't happen immediately afterwards but does, say, a week later then give it a quick clean and see how you go.
I'm quickly developing a LOVE/HATE relationship with this mouse...
Within 2 months... I'm already having these tracking issues myself. My mouse will jitter and move on its own...and sometimes it won't respond at all. I use an Xtrac gaming surface that is clean. New out of the box, it tracked perfectly... but now... very sketchy. I'll try cleaning it to see if that works.
I've already had my thumb button break off of mine as well (Button 1)... however I haven't sent it in for RMA yet since I'm currently very dependent on this mouse for my MMO gaming (currently SWTOR). I'm torn whether or not to give Cyborg another $130 for a second MMO knowing that I'll have to RMA the first one. If we can't get a handle on these tracking issues... well, it just sounds like alot of RMAing is in our futures with this product.
Now don't get me wrong, I love the concept and layout of this mouse, however certain things about "build quality" are starting to annoy me. Does anyone at Mad Catz take suggestions and comments such as these to heart? From the website, it is VERY difficult to get in touch with someone (as e-mail correspondence really doesn't convey the same feel of urgency here). For a premium product such as this, we expect premium service as well. I've even bought other controllers made by MadCatz before (as my son uses an MLG gamepad for his Xbox 360) and the build quality is excellent on that unit compared to it's relatively high cost...
Why does it feel that Cyborg kinda "cheaped out" on this mouse? In the long run, that is not gonna be a good thing... just saying. However we are kinda stuck since nobody else provides the ergonomic flexibility and button offerings that this product has... (but if it doesn't work properly, then that all might be for naught...)