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[Official] The Cyborg R.A.T. and M.M.O Owners Club - Page 196

post #1951 of 3831
It really isn't for a whole host of reasons but, long story short, there's more to it than just changing the sensor (plus an Avago sensor wouldn't fit).

I'll repeat my usual advice: give the sensor lens a good clean with a cotton bud (possibly lightly dipped in a light alcohol solution - but then make sure you dry the lens off afterwards) and make sure your desk/mat etc. are good and clean and free from dust/debris etc.

If you still get problems immediately after that then either return to the store for an exchange or submit a support ticket on our support site. If it doesn't happen immediately afterwards but does, say, a week later then give it a quick clean and see how you go.
post #1952 of 3831
Quote:
Originally Posted by Mad Catz Rich View Post

It really isn't for a whole host of reasons but, long story short, there's more to it than just changing the sensor (plus an Avago sensor wouldn't fit).
I'll repeat my usual advice: give the sensor lens a good clean with a cotton bud (possibly lightly dipped in a light alcohol solution - but then make sure you dry the lens off afterwards) and make sure your desk/mat etc. are good and clean and free from dust/debris etc.
If you still get problems immediately after that then either return to the store for an exchange or submit a support ticket on our support site. If it doesn't happen immediately afterwards but does, say, a week later then give it a quick clean and see how you go.
Rich, thanks you for joining OCN and answering the communities questions.

Are you guys planning to release any new mouse soon?
Using another OEM maybe? or sensor? How about force Phillips to fix thier sensor's 'side effects' now or later?
post #1953 of 3831
Quote:
Originally Posted by Mad Catz Rich View Post

It really isn't for a whole host of reasons but, long story short, there's more to it than just changing the sensor (plus an Avago sensor wouldn't fit).
I'll repeat my usual advice: give the sensor lens a good clean with a cotton bud (possibly lightly dipped in a light alcohol solution - but then make sure you dry the lens off afterwards) and make sure your desk/mat etc. are good and clean and free from dust/debris etc.
If you still get problems immediately after that then either return to the store for an exchange or submit a support ticket on our support site. If it doesn't happen immediately afterwards but does, say, a week later then give it a quick clean and see how you go.

I'm quickly developing a LOVE/HATE relationship with this mouse...

Within 2 months... I'm already having these tracking issues myself. My mouse will jitter and move on its own...and sometimes it won't respond at all. I use an Xtrac gaming surface that is clean. New out of the box, it tracked perfectly... but now... very sketchy. I'll try cleaning it to see if that works.

I've already had my thumb button break off of mine as well (Button 1)... however I haven't sent it in for RMA yet since I'm currently very dependent on this mouse for my MMO gaming (currently SWTOR). I'm torn whether or not to give Cyborg another $130 for a second MMO knowing that I'll have to RMA the first one. If we can't get a handle on these tracking issues... well, it just sounds like alot of RMAing is in our futures with this product.

Now don't get me wrong, I love the concept and layout of this mouse, however certain things about "build quality" are starting to annoy me. Does anyone at Mad Catz take suggestions and comments such as these to heart? From the website, it is VERY difficult to get in touch with someone (as e-mail correspondence really doesn't convey the same feel of urgency here). For a premium product such as this, we expect premium service as well. I've even bought other controllers made by MadCatz before (as my son uses an MLG gamepad for his Xbox 360) and the build quality is excellent on that unit compared to it's relatively high cost...

Why does it feel that Cyborg kinda "cheaped out" on this mouse? In the long run, that is not gonna be a good thing... just saying. However we are kinda stuck since nobody else provides the ergonomic flexibility and button offerings that this product has... (but if it doesn't work properly, then that all might be for naught...)

Your thoughts?
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post #1954 of 3831
anyone seen the rat 9 6400 dpi in the uk yet ??
i've tried ordering it 5 times off diffrent web sites .. all said not in stock yet .. even fighting for £100 back off one ..glad i payed with visa ..
post #1955 of 3831
Quote:
Originally Posted by Mad Catz Rich View Post

It really isn't for a whole host of reasons but, long story short, there's more to it than just changing the sensor (plus an Avago sensor wouldn't fit).
I'll repeat my usual advice: give the sensor lens a good clean with a cotton bud (possibly lightly dipped in a light alcohol solution - but then make sure you dry the lens off afterwards) and make sure your desk/mat etc. are good and clean and free from dust/debris etc.
If you still get problems immediately after that then either return to the store for an exchange or submit a support ticket on our support site. If it doesn't happen immediately afterwards but does, say, a week later then give it a quick clean and see how you go.


Personally I have very few tracking problems, only a real occasional one, and almost never in games. Main problem I have is when the bass is cranked.

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post #1956 of 3831
@DarkFury

I've been there with the RAT 9. I've had all the same problems. I would lose an axis and the mouse got completely unusable. It ended up in my drawer. Finally, I took it to work to test it and it functioned perfectly for weeks. Finally it started acting wonky again, only this time the laser really was dirty (I got a big wad of dust out from my dirty work bench). I cleaned it and took it home. I haven't had a single problem with it since. Very strange considering I had cleaned it often at home. I was convinced I was having WiFi interference problems, but now I see others having the exact same symptom with the wired mice.

This is about my 8th laser mouse, and it's the only one that would get dirty enough to act up (if it was being caused by dirt in my case). I do love the mouse, in fact so much that I have a new G9x AND a new Corsair M90 in my drawer that are only being used as backups in case my RAT acts up again.

I feel for you with all the problems you're having. I can definitely relate. When it's working perfectly, it is a great mouse though.
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post #1957 of 3831
Just a further point on tracking issues (and I should have really mentioned this too) please read my post here on Hardforum about tracking and surfaces with the Twin Eye sensor. DarkFury, your tracking may have gone downhill because, through use, your surface may no longer be scattering/reflecting light in the IR spectrum as well any more. I'm not sure exactly which Xtrac surface you've got and what it's made of, but it is possible that it might need a clean. If it's one of those surfaces that isn't that great in the first place for reflecting IR light then it might only take a small amount of dirt/sweat/whatever to tip it over the edge into bad performance territory.

And please, before anyone starts getting offended and thinking I'm accusing them of being dirty: I'm not. We're all human beings and we all sweat and produce grease from our skin - over time anything that you run your hands over continually will build up a patina of grease: it's unavoidable.

Something else to try as well if you're not sure if your surface is any good at reflecting IR light: use the R.A.T. on a piece of plain white paper. If you've still got problems on that (and you have cleaned the lens) then there's probably something wrong with the mouse.


Finally, there's nothing cheap on the R.A.T. or M.M.O. mice. We strive very hard to ensure that the materials and construction are of a very high quality. Even with the most stringent quality checks however, you will still get issues once products get into the public domain - every mass produced product in the world has some level of failure rate - so in those instances we can offer an RMA.
post #1958 of 3831
The Xtrac pad I have is brand new as well... purchased on 4/12/12 (I bought it right after I got my MMO 7). It is one of these...

XTRAC PADS Ripper XXL Mouse Pad

311LDy7gnBL._SS400_.jpg


Brand spankin' new pad... but I hear what you are saying. I'll try to swab my mouse and clean the pad some more to see if the problems go away. BTW.. are you saying that this mouse works better on a light surface rather than a dark surface? If so, then please point me in the direction of the best surface mat to use with this mouse. Hell, for as much as I've already invested in it, what is a few more $$$ if that really will fix the issue...

Honestly, I might be a fool... since I've already ordered a 2nd MMO 7 to replace the one I currently have so that I won't have any downtime with my games when I send the first one back for RMA.

I guess I'm just a sucker for punishment if that one develops the same problems (keeping my fingers crossed that it doesn't).


On a second side note... it really would be nice if the software developers for the MMO 7 would come up with a way to de-activate the action lock buttons. That one feature really does get annoying while playing. I just want to turn it off, but I can't. Guess I'll keep my fingers crossed for that one as well...
Edited by DarkFury - 5/23/12 at 10:06am
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post #1959 of 3831
Quote:
Originally Posted by Mad Catz Rich View Post

Just a further point on tracking issues (and I should have really mentioned this too) please read my post here on Hardforum about tracking and surfaces with the Twin Eye sensor. DarkFury, your tracking may have gone downhill because, through use, your surface may no longer be scattering/reflecting light in the IR spectrum as well any more. I'm not sure exactly which Xtrac surface you've got and what it's made of, but it is possible that it might need a clean. If it's one of those surfaces that isn't that great in the first place for reflecting IR light then it might only take a small amount of dirt/sweat/whatever to tip it over the edge into bad performance territory.
And please, before anyone starts getting offended and thinking I'm accusing them of being dirty: I'm not. We're all human beings and we all sweat and produce grease from our skin - over time anything that you run your hands over continually will build up a patina of grease: it's unavoidable.
Something else to try as well if you're not sure if your surface is any good at reflecting IR light: use the R.A.T. on a piece of plain white paper. If you've still got problems on that (and you have cleaned the lens) then there's probably something wrong with the mouse.
Finally, there's nothing cheap on the R.A.T. or M.M.O. mice. We strive very hard to ensure that the materials and construction are of a very high quality. Even with the most stringent quality checks however, you will still get issues once products get into the public domain - every mass produced product in the world has some level of failure rate - so in those instances we can offer an RMA.
y do u ignore man
post #1960 of 3831
I cleaned my mouse with alcohol and a q-tip... and wiped my mat. I even put a piece of paper down and moused over it.

Mouse worked fine for about an hour then started skipping and jittering again. Honestly, I don't know what else to say about it.
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