Originally Posted by The-racer
I've had my RAT9 for 2 years now.
About a few months ago , problems started.
The mouse was entering sleepmode when playing , and staying "on" when not touched.
E-mailed Mad-Catz & cyborg about this issue , they couldn't help me.
They wanted me to get it back to where i bought it , but the business went bankrupt 6 months after i bought it....
What for me seemed like a simple firmware issue , has become a ***** to deal with...
After numerous e-mails , phonecalls (was even considering driving to munich to get this resolved) ,
they told me they would send me a new one.
Never got anything...
So , next month i'm gonna buy a new one (rat7) , and put this in the microwave and cook it....
I feel so let down by a company wich profiles as "professional" , but good god i love that mouse...
I have had 4rth degree burns on my right hand when i was a kid , and my cramped muscles can't deal with most mice.
Take what you just wrote, copy it and paste it into their facebook page. You will get results. I have dealt with them, and they did send me a new mouse.
Of course, these mice have a two year warranty (which is actually pretty good), so the fact they even offered you a new one is pretty decent. If you have a receipt, and it places your mouse at under 2 years by purchase date, then it's under warranty and they will honor it.
Originally Posted by exyia
people who hate on the twin eye sensor are idiots (99% of them)
they just cry that it's the problem instead of trying another surface or even - GASP - there might be dust in the sensor area
I've had mine for years - can't remember how long. I've been wanting an MMO7 to replace my RAT7, but my RAT7 is still running completely fine so I can't seem to justify another $100
I always look at gaming mice, but I can't justify any of them compared to the customizability of the RAT series - why spend $100 and hope it fits me?
Their sensor is way more sensitive to dust issues than other mice. All the other laser mice I have tried have worked well on any mouse pad I tried them on, while the twin eye is really picky about the surface it's used on. Considering how much they cost, you shouldn't have to play "musical mouse-pads" when you purchase one. As I mentioned earlier, for these kinds of prices, if the mouse they make is this sensitive it should include a pad in the box.
Also, the fault with the first gen mice where the pointer would move diagonally when you lift the mouse was never really solved 100%. They did modify the aperture some to try and address it but the modification didn't solve it 100%. I don't know if the new sensors still have that issue, but it was definitely a pain on the older ones.
The basic fact is, after using the RAT 9 for 2-3 years, I wouldn't purchase another one. The design is great, but the faults have been a pain. I have had Razer laser mice, multiple Logitech laser mice (including the G9x which is an excellent mouse), a Gigabyte laser mouse, and even a Corsair laser mouse, and none of them have made me purchase multiple pads before finding one that works.