Originally Posted by quasar
I also have a RAT 9 that stop working. (sudden dead)
I've tried everything to waking him up, clean the laser, used a white paper, everything.
Yesterday it start working, for only a few seconds.
This is my second RAT9, the first one start by taking more and more time to wake up, until it doesn't any more.
All the other buttons work, the laser is the issue.
Now, I have a dead mouse in my desk. The warranty as expired eight months ago.
The shop I bought it ask me to send me it to them, but I know they can't do any more than I did until now.
Contact the European Mad Catz support, and they tell me to find a repair shop that fix my mouse. There's no such repair shop. No one will fix a laser on a mouse.
I will try to do as you said, I'll post on Facebook my issues. After the warranty ends if the laser dies no one will fix it.
I feel for you bud. I understand how you feel. It always sucks when an expensive piece of electronics bites the dust. However, I hope you realize that, if the mouse is outside the two year warranty, Mad Catz really is no longer obligated to repair it.
Lets be fair to them. Any company's product that goes out-of-warranty lets them off the hook (unless, imao, the product is suffering from a fault common amongst all of those products).
You might be able to talk them into letting you send them the mouse and repair it for a fee. I don't know if it would be economically feasible considering shipping costs, labour and parts, but you could ask. Another thing you could try is asking around to see if anyone has a bad mouse they could sell you for parts. Maybe one with bad buttons, or one that won't charge the batteries or had some other defect that would let you use the parts you need.
Just to note here, it seems the Mad Catz Europe reps are not very accommodating. I have heard other people here complaining about them. (They're not French are they? LOL, JUST KIDDING!!!). The guys in the U.S. seemed very reasonable to me, even if it did take a little time to get a response from them.
In your place, with the mouse out-of-warranty, personally I would disassemble the mouse and resolder everything inside it. Bad solder connections can cause all sorts of problems, no matter what caused them (poor factory soldering, impacts from dropping, or heat/age related). However, I don't think most people would have the skill or inclination to bother doing this themselves.
Also, I hate to mention this really since I'm sure you have checked it many times, but use a q-tip or other cotton swab to clean the laser. In this particular series of mice, there are areas where the laser is located that can hide bits of dust and can actually block the laser. Use a q-tip that's very slightly
damp (I like to use a slight
bit of glass cleaner like Windex). Stick it in the laser aperture and twirl it around. If you can't get it to fit, squeeze it and pull it slightly to elongate it (no dirty comments please) so a large portion will fit inside the laser area and again twirl it around to try and get inside the perimeter, around the laser.
As kittencake sort of mentioned, you may be able to get a few dollars for it if you sell it for parts. This could off-set the cost of another mouse (slightly). I personally think a defective RAT 9 mouse with all the accessories is worth at least $25 USD plus shipping. If you look at all the good parts, including the charging station, batteries, mouse (with buttons, thumb wheel, covers, chassis, bits and pieces).
Whatever you decide to do, good luck.Edited by Mergatroid - 9/4/13 at 7:25pm