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[Official] The Cyborg R.A.T. and M.M.O Owners Club - Page 303

post #3021 of 3823
Quote:
Originally Posted by DarkFury View Post

BTW... if you ever do need warranty service, the best way to get a response is....

1) Fill out the trouble ticket on their website .... this will at least get you a case number

2) Call them.... (I usually wait until the next day to do this...) and you will speak directly to a representative. Tell them your case number and then they can expidite the response for the official RMA.

3) From that point it's up to you to ship it back (I personally use FedEx Ground) and they'll get the replacement back to you in under 2 weeks.... (at least from my experience).


And for those who are complaining about the sensor.... well I haven't had a big problem there since I did switch to a G.L.I.D.E. 9 mousepad.... yeah it was expensive, but honestly, for what I've already spent, I'm getting my money's worth out of it.

I have more of a problem with the longevity of the thumb buttons moreso than anything else... as they don't seem to hold up to intense action, but otherwise the MMO 7s I have are great mice.

Done that.

Register on their site, and open a ticket, in the European rep (Rest of Europe), witch by their phone indicative, it's base in the UK (+44).

Wait for tomorrow, and give them a call, with my case number.

Thanks.
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Home & Office
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2x1 Tbyte WD Black Caviar Samsung 840 Series Pro 256GB LG Blu-Ray Writer Corsair H100i 
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Roccat Ryos MK Pro Corsar AX1200 Cooler Master HAF922  Cyborg R.A.T. Pro X 
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post #3022 of 3823
Sweet... .good luck. Hopefully you'll get serviced much faster this way.
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Darkside of Fury
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post #3023 of 3823
Quote:
Originally Posted by zero192 View Post

Thanks for the suggestions guys. I have looked at a lot of mice and overall the MMO7 is my favorite in terms of structural design and button placement. But I've heard so much crap about the twin eye sensor that it just doesnt sound like a great idea. Plus Madcatz support sounds terrible. For $120 I expect the mouse sensor to at least work properly. Does anyone know if they will be coming out with a new line of mice soon that use a less terrible sensor?

Stoffie22 and vaeron-do you guys have tracking issues? And awesome turtle mouse pad stoffie biggrin.gif

Thanks.

Hi Zero192, TNX a friend brought it for me from Brasil. But i have to say i DO have tracking problems! especialy going from right to left.
At first i thought it was a bad usb connection, couse it wassnt a tight fit, but then i found out that wassnt the issue. mad.gif

I havent tried annything to solve it though cause im such a lazy bas$#d.
post #3024 of 3823
I upgraded from a razer vespula to a strike 7 and virtually eliminated all issues with tracking. All my other mice work better on the new pad also. Futureshop price match and got it so $17 including tax and no shipping costs. The staff there suck but that price match policy makes it hard to order anywhere else if they sell the item.
post #3025 of 3823
Quote:
Originally Posted by cravinmild View Post

I upgraded from a razer vespula to a strike 7 and virtually eliminated all issues with tracking. All my other mice work better on the new pad also. Futureshop price match and got it so $17 including tax and no shipping costs. The staff there suck but that price match policy makes it hard to order anywhere else if they sell the item.

FYI, there's a store you may not have heard of with outlets in western Canada, and they also have the same policy. If they are in your area you'll find them way better than Future Shop for computer equipment, with a large selection to choose from. I'll pm you their website.
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post #3026 of 3823
Thinking of buying a R.A.T. 7 but I've hears mixed things about its sensor. Does the new 6400dpi sensor still have the z-axis issue?

Also, does the mouse exhibit any acceleration or prediction?
post #3027 of 3823
^ I dunno about the RAT 7, but my RAT 9 predicted the local lottery numbers for me, but unfortunately it was wrong....
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post #3028 of 3823
Did you find that out after accelerating to the store to cash it biggrin.gif

I sorry ....
post #3029 of 3823
Quote:
Originally Posted by SEALBoy View Post

Thinking of buying a R.A.T. 7 but I've hears mixed things about its sensor. Does the new 6400dpi sensor still have the z-axis issue?

Also, does the mouse exhibit any acceleration or prediction?

I am in the same boat here Seal. Trying to decide whether or not to buy the MMO 7. Structurally and in terms of buttons, it is the best mouse I've come across in my extensive search. But, for $40 less I could get a razer with a sensor that is quite a bit better. Now I don't need the best sensor out there. But for +$100 I need a sensor that works.

Im hoping that before I decide MAd catz will release a new rat line with improved sensors tongue.gif
post #3030 of 3823
I was wondering how many of the owners here felt they got their moneys worth with the RAT/MMO Range?

I bought my first MMO7 in the middle of last year and gave up after 4 RMAs for the thumb buttons breaking on them (I believe the contact mechanisms which register when a button is clicked kept dying). For me, the mice were amazing when they worked, but the build quality just wasn't there to keep them performing in an intensive click/macro-heavy gaming environment - something which I feel should've been given more emphasis when building the MMO7 especially.

I was pretty much forced to pick up a Steelseries WoW Cata mouse despite a less pleasing aesthetic :/
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