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[Official] The Cyborg R.A.T. and M.M.O Owners Club - Page 304

post #3031 of 3818
what versions of the mice were they. My Cyborg mmo7 died and was replaced with a madcatz version. The madcatz version is going strong but doesn't feel the same. I don't know if I would replace it with another, id like to but .... its pretty expensive and ive tried the mmo7 experience and would consider other options. Its a dam fine mouse though, mine sits under a silk cloth and on a holder to raise it off the desktop. Its for special moments biggrin.gif
post #3032 of 3818
After a few exchange of mails, on how to repair my RAT 9, this is what I get from the European rep:

"Dear José Fernandes,

Thank you for your reply.
According to the purchase date, your product is no longer covered by the warranty indeed.
As mentioned before, considering we do not have repairing services we cannot advise you further.
Thank you for your understanding.

Best Regards,
Alexandra Mihu
Technical/Customer Support Rep"

So, be aware, after the end of the warranty, if it's broken, throw it to the garbage. mad.gif

I now open a ticket in the US rep, to see if I have any luck.
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post #3033 of 3818
Quote:
Originally Posted by fleetfeather View Post

I was wondering how many of the owners here felt they got their moneys worth with the RAT/MMO Range?

I bought my first MMO7 in the middle of last year and gave up after 4 RMAs for the thumb buttons breaking on them (I believe the contact mechanisms which register when a button is clicked kept dying). For me, the mice were amazing when they worked, but the build quality just wasn't there to keep them performing in an intensive click/macro-heavy gaming environment - something which I feel should've been given more emphasis when building the MMO7 especially.

I was pretty much forced to pick up a Steelseries WoW Cata mouse despite a less pleasing aesthetic :/
I have the same issues... yet no other mouse feels the same in my hand as my MMO 7.

I ended up buying 2 of them just so I can have one to use while the other is out on RMA.... and yes, those thumb buttons do need some more engineering to improve their durability. That's my biggest pet peeve of this mouse... (even moreso than the sensor that everyone complains about...)
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post #3034 of 3818
jeez, they don't even repair them out of warranty?

shame...no other mice out there seem to come close to feature-set and shape (and color/lighting - I'm ocd about it matching my black/red keyboard)
post #3035 of 3818
just got mye RAT 9. used it briefly on CS:GO last night. going to take some getting used to but I can see myself getting the hang and loving it shortly smile.gif
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post #3036 of 3818
oh trust me you will fall in love with it
    
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post #3037 of 3818
Quote:
Originally Posted by cravinmild View Post

Did you find that out after accelerating to the store to cash it biggrin.gif

I sorry ....

lol
Quote:
Originally Posted by zero192 View Post

I am in the same boat here Seal. Trying to decide whether or not to buy the MMO 7. Structurally and in terms of buttons, it is the best mouse I've come across in my extensive search. But, for $40 less I could get a razer with a sensor that is quite a bit better. Now I don't need the best sensor out there. But for +$100 I need a sensor that works.

Im hoping that before I decide MAd catz will release a new rat line with improved sensors tongue.gif

Fat chance. People have been mentioning this for a couple of years now.
Something to think about. Razer mice are very light (at least the three I have tried were). Too light for my personal taste. RAT mice are very heavy. In fact, I didn't install any of the weights because I felt the mouse was heavy enough without them (I like a heavy mouse).

Just food for thought.
Quote:
Originally Posted by fleetfeather View Post

I was wondering how many of the owners here felt they got their moneys worth with the RAT/MMO Range?

I bought my first MMO7 in the middle of last year and gave up after 4 RMAs for the thumb buttons breaking on them (I believe the contact mechanisms which register when a button is clicked kept dying). For me, the mice were amazing when they worked, but the build quality just wasn't there to keep them performing in an intensive click/macro-heavy gaming environment - something which I feel should've been given more emphasis when building the MMO7 especially.

I was pretty much forced to pick up a Steelseries WoW Cata mouse despite a less pleasing aesthetic :/

That's a tough question. My RAT 9 was $200 when I first bought it (CDN). I have had some issues with it, although it works well 95% of the time. The real question is, was this mouse worth $200? Would I do it again at the same price? No way. This was a celebration gift to myself for paying off my house and car during the same year. So, I wasn't looking for a good deal, but the best mouse I could purchase (that was wireless). If I was looking for a replacement today, I don't think I would pick a RAT 9. They're just too much money, they only take Paypal for parts (last I checked), and the mouse just doesn't work well100% of the time. Even though I still think it's the best design on the market, they need to do something about the laser and about the aperture that seems like a dust magnet. Personally, I don't think I'm going to pay over $100 for a mouse again.
Quote:
Originally Posted by quasar View Post

After a few exchange of mails, on how to repair my RAT 9, this is what I get from the European rep:

"Dear José Fernandes,

Thank you for your reply.
According to the purchase date, your product is no longer covered by the warranty indeed.
As mentioned before, considering we do not have repairing services we cannot advise you further.
Thank you for your understanding.

Best Regards,
Alexandra Mihu
Technical/Customer Support Rep"

So, be aware, after the end of the warranty, if it's broken, throw it to the garbage. mad.gif

I now open a ticket in the US rep, to see if I have any luck.

Wow, that really sucks bud. I guess that's just one more reason why my next mouse won't be a RAT. I understand that other manufacturers don't repair their mice either, but then again I haven't seen anyone else charging as much for their mice as I paid for mine. I think you should ask the U.S. office if they will sell you a part.
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post #3038 of 3818
Quote:
Originally Posted by Mergatroid View Post


Wow, that really sucks bud. I guess that's just one more reason why my next mouse won't be a RAT. I understand that other manufacturers don't repair their mice either, but then again I haven't seen anyone else charging as much for their mice as I paid for mine. I think you should ask the U.S. office if they will sell you a part.

I also wont buy any more from them. thumbsdownsmileyanim.gif

I don't want it replace, just want it fixed.

This came from the U.S. office.

This is what you will get when any item from them stops working, and the warranty as expired:

"Good Morning,

It seems that we will not be able to further assist you since you are no longer covered under our warranty i am sorry for any inconvenience Hope you understand
-
Victor Milian
Customer Support"

And no, I don't understand. Please, send me a Phillips twin-eye PLN-2032, and I'll replace it my self.doh.gif
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post #3039 of 3818
My RAT5 died on me about a month ago. The shop where I got it from is closed down. Luckily I still have it covered under warranty.
Opened a support ticket and I got a rather quick response (same day basically). They asked me for a proof of purchase, I hope I get something done by them.


Overall it's a nice mouse. One thing I don't like is the fact that once you lift the mouse even for a short duration, it takes some time to start functioning normally again when put down again.
If I get a new unit I most likely sell it and buy a model 7 for better hand setup.
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post #3040 of 3818
Quote:
Originally Posted by quasar View Post

I also wont buy any more from them. thumbsdownsmileyanim.gif

I don't want it replace, just want it fixed.

This came from the U.S. office.

This is what you will get when any item from them stops working, and the warranty as expired:

"Good Morning,

It seems that we will not be able to further assist you since you are no longer covered under our warranty i am sorry for any inconvenience Hope you understand
-
Victor Milian
Customer Support"

And no, I don't understand. Please, send me a Phillips twin-eye PLN-2032, and I'll replace it my self.doh.gif

Wow. That's too bad.

Personally I don't see why they don't at least offer parts for sale on their website. To me, something like that would show a real "down to business" attitude, just letting people decide to purchase parts, even to use as spares if they like. To me it wouldn't be much different than an RC shop offering parts for RC vehicles.
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