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post #961 of 3831
When you RMA your mouse what does it come with? What is required to rma a mouse?
post #962 of 3831
Quote:
Originally Posted by Winrahr View Post
How long did it take you to receive your replacement? I just sent my RAT9 back last week and I have no idea when I'll get my replacement
Mine arrived on 8/2, I received the replacement on 8/10. Hardest part was just getting the RMA started, it took two weeks to the day to get a reply to my emails, and that required the help of Madcatz Rich to get it looked into. In total, from email submission to mouse on my doorstep, 30 days.


Quote:
Originally Posted by LulzSec View Post
When you RMA your mouse what does it come with? What is required to rma a mouse?
I submitted emails and also PMed Rich. I tried calling, but I gave up waiting on hold. I had to send everything back with the mouse, so I got a brand new retail package back.
post #963 of 3831
Quote:
Originally Posted by hesdeadjim View Post
Mine arrived on 8/2, I received the replacement on 8/10. Hardest part was just getting the RMA started, it took two weeks to the day to get a reply to my emails, and that required the help of Madcatz Rich to get it looked into. In total, from email submission to mouse on my doorstep, 30 days.




I submitted emails and also PMed Rich. I tried calling, but I gave up waiting on hold. I had to send everything back with the mouse, so I got a brand new retail package back.
That's nice to hear. My first email to them was just totally ignored, didn't even get the automated reply

They never picked up on my phone calls
Project Taro
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Project Taro
(15 items)
 
HAFX ReVamped
(18 items)
 
 
CPUMotherboardGraphicsRAM
i5 4690k Asus Z97I-Plus EVGA GTX 980 SC Kingston Hyperx Fury 2x4GB 1866Mhz 
Hard DriveHard DriveCoolingOS
Crucial MX100 512GB Samsung Spinpoint M6T 2TB 2.5" Custom Loop  Windows 8.1 Pro 
MonitorKeyboardPowerCase
Dell P2414H CM Storm Quick Fire Rapid-i Silverstone SX600-G Fractal Design Node 304 
MouseAudioAudio
Mionix Naos 7000 Audio Technica A900X Fiio E17 
CPUMotherboardGraphicsRAM
i7 930 @ 4Ghz w/ 1.3v HT on Asus P6X58D-E 2x Zotac GTX 470 @ 850Mhz Corsair Dominator TR3X6G1600C8D 
Hard DriveHard DriveHard DriveCooling
Corsair Force 3 120GB 2x WD Black 640 GB (RAID0) Seagate Barracuda 3TB See Sig 
OSMonitorKeyboardPower
Windows 7 Ultimate x64 Samsung 2443BW-HAS 1920x1200 Razer Blackwidow Corsair HX850 
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Cooler Master HAF X Cyborg R.A.T. 9 Asus Xonar DX Klipsch Promedia 2.1 
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post #964 of 3831
I submitted emails and also PMed Rich. I tried calling, but I gave up waiting on hold. I had to send everything back with the mouse, so I got a brand new retail package back.[/QUOTE]

****. that might be a probelem for me, i bought the mouse for 3$ at a yard sale in perfect condition no scratches, just the wheel was broken..
It came with the mouse and only the mouse
post #965 of 3831
Quote:
Originally Posted by Winrahr View Post
That's nice to hear. My first email to them was just totally ignored, didn't even get the automated reply

They never picked up on my phone calls
same thing happened to me. Mad Catz Rich, your customer service guys are terrible lol. it took them a month to answer my question about warranty. i sent an email 06/02 and i got a reply 07/10. my issue is not urgent but man, 1 month to get answers? pfft.

Quote:
Originally Posted by LulzSec View Post
****. that might be a probelem for me, i bought the mouse for 3$ at a yard sale in perfect condition no scratches, just the wheel was broken..
It came with the mouse and only the mouse
you can't rma that unless you can get the original owner to give you all the mouse accessories and case.
Edited by Nethermir - 8/13/11 at 9:35pm
Yep, Aeris died
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Yep, Aeris died
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post #966 of 3831
Quote:
Originally Posted by Nethermir View Post
same thing happened to me. Mad Catz Rich, your customer service guys are terrible lol. it took them a month to answer my question about warranty. i sent an email 06/02 and i got a reply 07/10. my issue is not urgent but man, 1 month to get answers? pfft.



you can't rma that unless you can get the original owner to give you all the mouse accessories and case.
I absolutely need the case? And the accessories?
post #967 of 3831
You guys are lucky, I RMAed my RAT7 due to faulty laser and after a month I got the money back. In the meantime, the price for the RAT7 increased by 5€...

I could've contacted Saitek ofc, but the hassle wasn't worth it.
Hideo-san
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post #968 of 3831
I'm having an issue with my R.A.T 5, when I start up windows, the mouse is unresponsive and I have to disconnect and reconnect it to get it to work...
Anyone had a similiar issue, or knows of a fix?

Cheers,

Ishi
post #969 of 3831
Quote:
Originally Posted by VastoLorde View Post
You guys think its worth rmaing my rat 5, my mouse 5 button (forward) i use to use for vent as my hotkey but noticed that I have to put more pressure and it still looses connection and moues 4 regs and barely tap it compare the 5 and regs the entire time i talk, i mean the mouse forward button still works in browsers but terrible in ventrillo. think i should rma?
I have this issue swell on my RAT 5, except I am using the browsing forward button for my knife in BC2 (used to, I have since remapped it so I can knife again)

Would be interested in an answer to the above question...
post #970 of 3831
Quote:
Originally Posted by LulzSec View Post
I absolutely need the case? And the accessories?
i have not sent my own rma for mad catz yet but for most companies, they do require you to send everything back. or else, they ship the package back to you at your expense.
Yep, Aeris died
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CPUMotherboardGraphicsRAM
Intel i5-2500K @4.8 Ghz ASUS Maximus IV Extreme EVGA GTX 580 SC Corsair Vengeance LP 4 x 4 GB 
Hard DriveHard DriveCoolingOS
Crucial RealSSD C300 WD Caviar Black Asetek 760GC Windows 7 
OSPowerCaseMouse
FreeBSD Corsair Professional Series HX650 Corsair Obsidian 650D Logitech G700 
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Yep, Aeris died
(13 items)
 
  
CPUMotherboardGraphicsRAM
Intel i5-2500K @4.8 Ghz ASUS Maximus IV Extreme EVGA GTX 580 SC Corsair Vengeance LP 4 x 4 GB 
Hard DriveHard DriveCoolingOS
Crucial RealSSD C300 WD Caviar Black Asetek 760GC Windows 7 
OSPowerCaseMouse
FreeBSD Corsair Professional Series HX650 Corsair Obsidian 650D Logitech G700 
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