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post #1851 of 18193
So after this whole Corsair RMA ordeal I am pretty much calling it quits with Corsair. I think as my Corsair products break I will definitely be replacing them with competitors products. Obviously, I have no choice, because Corsair will offer me no warranty service, it would be ludicrous to continue with Corsair products.

Sorry, rant is over!
@CesarNYC: if you do decide to take an extreme bend in those cables, be careful. Unlike what gadget_lova bent cables over time will affect performance. Sharp bends in thin cables....bad juju...sharp bends eventually turn in to strained/broken wires and shorts, and basically...yeah... Never put extreme bends in any cable...I think this is pretty obvious though, probably didn't need to hear that. I'm looking for a tutorial I saw about how to create 90 degree ATX plugs, etc... Should work out for you. I'll post it as soon as I can find it.
Edited by acavella - 6/15/11 at 12:55pm
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post #1852 of 18193
Quote:
Originally Posted by mikeyo View Post
No chance of it coming off, I changed it slightly to use two rubber fan pins on each corner of the fan, it is very secure. Still not sure whether it's best as an exhaust or intake though. There is quite a bit of warm air being extracted rear, top and side so It must be effective. Idle SLI gfx temp is 49 and 42 (top, bottom). Played FIFA 11 and temps reached 85 top! Not sure if that's normal.
I never had those cards so can't say for certain if thats hot or not, but my AMD cards could get that hot easy on air, it all depends on the fan control. If I let Catalyst software do its thing it would get into the 80ºs because it would never go above 30% fan speed. If I set the fan speed myself to lets say 45% which was a reasonable volume, the temps were much better. What are your fans going at?
Quote:
Originally Posted by acavella View Post
So after this whole Corsair RMA ordeal I am pretty much calling it quits with Corsair. I think as my Corsair products break I will definitely be replacing them with competitors products. Obviously, I have no choice, because Corsair will offer me no warranty service, it would be ludicrous to continue with Corsair products.

Sorry, rant is over!
@CesarNYC: if you do decide to take an extreme bend in those cables, be careful. Unlike what gadget_lova bent cables over time will affect performance. Sharp bends in thin cables....bad juju...sharp bends eventually turn in to strained/broken wires and shorts, and basically...yeah... Never put extreme bends in any cable...I think this is pretty obvious though, probably didn't need to hear that. I'm looking for a tutorial I saw about how to create 90 degree ATX plugs, etc... Should work out for you. I'll post it as soon as I can find it.
Sorry to hear that. If you don't mind can you elaborate on the service your getting from Corsair? Customer service is a dying art, and I will drop a vendor with the quickness if they don't appear to appreciate my business. Corsair shouldn't be giving out free lunches but they should take care of you if it's the Force 3 problem.

Oh, and thanks for looking for that tutorial.
Edited by CesarNYC - 6/15/11 at 1:31pm
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post #1853 of 18193
Quote:
Originally Posted by CesarNYC View Post
Sorry to hear that. If you don't mind can you elaborate on the service your getting from Corsair? Customer service is a dying art, and I will drop a vendor with the quickness if they don't appear to appreciate my business. Corsair shouldn't be giving out free lunches but they should take care of you if it's the Force 3 problem.

Oh, and thanks for looking for that tutorial.
As for the tutorial, I can't find it for the life of me. Basic concept was, notch out one side of the ATX12V connector (or any connector for that matter, tutorial was actually for a PCI-E power connector) with a razor or similar. Carefully lay the wires down in the notched out portions of the connector. They should now be at an approximate 90 degree angle. Get some heat shrink tubing and shrink the connector. This serves the purpose of disguising the mod/making it look more professional and also keeps the wires in place at their new angle.

As for Corsair. I will not bad mouth Corsair or their products because I do like their products and for the most part their support has been great. However, as a member of the military stationed overseas my only access to mail is through an APO/FPO (Army Post Office). There is nothing different about an APO/FPO address than any normal post office box. However, it is a post office box, thus I can not receive UPS/Fedex/DHL, etc... I can only use the US Postal Service.

Most companies (seems to be normal business practice in my experiences) have deals set up with the major carriers, Fedex/UPS, whichever. Companies usually don't have USPS accounts, so I have grown accustomed to paying slightly more in shipping than most other customers, since the company is required to ship via the alternate; USPS.

With Corsair and the Force 3 120 recall I attempted to RMA my drive. Unfortunately, Corsair DOES NOT ship to APO/FPO and they clearly state this on their website. I learned this a few months ago when I tried to RMA a bad piece of memory. However, in this case with a MASS recall (every single drive/customer) I assumed Corsair would make special considerations for its military customers and issue special guidance for shipping/refunds etc...

I was wrong, 8 days back and forth with customer service. I generally respond to the customer service inquiries within 5 mins and don't receive a response for on average 72 hours. The whole situation has been handled poorly. Luckily in this situation, Newegg has been more than happy to perform an advance RMA at no charge to me. However, this is only because it is a mass recall. Otherwise, I could easily be reaching my 30 day window to return the drive to Newegg and would be referred back to Corsair for service.

As it stands right now, with the current Corsair policies, military personnel overseas who purchase Corsair products do so "AS IS" and without warranty. This is because Corsair will not deal with the US Postal Service, so there is no way for the product to be returned/RMA'd. I have written this all up to customer service and have now been forwarded on to some senior customer support who is reviewing my case and the policies. Hopefully, there will be some sort of resolution in the future.

Until Corsair gets rid of their policy to not ship to APO/FPO addresses, I can no longer justify purchasing their products. I don't have enough money to purchase "high end" computer components that carry no warranty. It is a shame, because I do love Corsair products and have rarely had issues. But the two times I have had an issue; Corsair has been unable to resolve them.

[Edit: Sh|t, I'm really long winded tonight...sorry!
Edited by acavella - 6/15/11 at 2:18pm
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post #1854 of 18193
Quote:
Originally Posted by acavella View Post
As it stands right now, with the current Corsair policies, military personnel overseas who purchase Corsair products do so "AS IS" and without warranty. This is because Corsair will not deal with the US Postal Service, so there is no way for the product to be returned/RMA'd. I have written this all up to customer service and have now been forwarded on to some senior customer support who is reviewing my case and the policies. Hopefully, there will be some sort of resolution in the future.
I'm sorry you've had this issue. Why don't you email me your contact info: redbeard@corsair.com and I'll see what I can do for you. I can't change company policy, but I can definitely get you a new drive sent out.
post #1855 of 18193
Quote:
Originally Posted by CorsairGeorge View Post
I'm sorry you've had this issue. Why don't you email me your contact info: redbeard@corsair.com and I'll see what I can do for you. I can't change company policy, but I can definitely get you a new drive sent out.
Now if only you guys would get back to me on my rma request I sent last night.
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post #1856 of 18193
Quote:
Originally Posted by eternal7trance View Post
Now if only you guys would get back to me on my rma request I sent last night.
It will take them about 48-72 hours to respond to your initial RMA request...
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post #1857 of 18193
Quote:
Originally Posted by acavella View Post
It will take them about 48-72 hours to respond to your initial RMA request...
Eh most computer part companies I've worked with usually respond within 24 hours. Sorry if I hold my expectations high.
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post #1858 of 18193
Quote:
Originally Posted by acavella View Post
As for the tutorial, I can't find it for the life of me. Basic concept was, notch out one side of the ATX12V connector (or any connector for that matter, tutorial was actually for a PCI-E power connector) with a razor or similar. Carefully lay the wires down in the notched out portions of the connector. They should now be at an approximate 90 degree angle. Get some heat shrink tubing and shrink the connector. This serves the purpose of disguising the mod/making it look more professional and also keeps the wires in place at their new angle.

As for Corsair. I will not bad mouth Corsair or their products because I do like their products and for the most part their support has been great. However, as a member of the military stationed overseas my only access to mail is through an APO/FPO (Army Post Office). There is nothing different about an APO/FPO address than any normal post office box. However, it is a post office box, thus I can not receive UPS/Fedex/DHL, etc... I can only use the US Postal Service.

Most companies (seems to be normal business practice in my experiences) have deals set up with the major carriers, Fedex/UPS, whichever. Companies usually don't have USPS accounts, so I have grown accustomed to paying slightly more in shipping than most other customers, since the company is required to ship via the alternate; USPS.

With Corsair and the Force 3 120 recall I attempted to RMA my drive. Unfortunately, Corsair DOES NOT ship to APO/FPO and they clearly state this on their website. I learned this a few months ago when I tried to RMA a bad piece of memory. However, in this case with a MASS recall (every single drive/customer) I assumed Corsair would make special considerations for its military customers and issue special guidance for shipping/refunds etc...

I was wrong, 8 days back and forth with customer service. I generally respond to the customer service inquiries within 5 mins and don't receive a response for on average 72 hours. The whole situation has been handled poorly. Luckily in this situation, Newegg has been more than happy to perform an advance RMA at no charge to me. However, this is only because it is a mass recall. Otherwise, I could easily be reaching my 30 day window to return the drive to Newegg and would be referred back to Corsair for service.

As it stands right now, with the current Corsair policies, military personnel overseas who purchase Corsair products do so "AS IS" and without warranty. This is because Corsair will not deal with the US Postal Service, so there is no way for the product to be returned/RMA'd. I have written this all up to customer service and have now been forwarded on to some senior customer support who is reviewing my case and the policies. Hopefully, there will be some sort of resolution in the future.

Until Corsair gets rid of their policy to not ship to APO/FPO addresses, I can no longer justify purchasing their products. I don't have enough money to purchase "high end" computer components that carry no warranty. It is a shame, because I do love Corsair products and have rarely had issues. But the two times I have had an issue; Corsair has been unable to resolve them.

[Edit: Sh|t, I'm really long winded tonight...sorry!
That is a tricky situation to be in. If you don't mind me saying I am glad to see it's not a case of Corsair providing incompetent or incomplete service, this seems to be a situation that they just don't have a workflow in place to handle. It's also good to hear that rather then closing the issue they are going to kick it up to Tier II and hopefully an executive team later on. I have worked for more then one large companies as an administrator, and I have been a customer as well. It can be frustrating on either side.
I hope they just don't make a one time exception and really flesh out a policy to handle these type of situations. At least ole' Georgie Porgie stepped in (though I would have PMed you directly).

I am thinking of abandoning the push pull on top set up. I am removing the H70 and making add another rad so in the end I don't think I could use a right angle adapter. But maybe someone else does, would like to see someone pull it off.
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post #1859 of 18193
Quote:
Originally Posted by CesarNYC View Post
I am thinking of abandoning the push pull on top set up. I am removing the H70 and making add another rad so in the end I don't think I could use a right angle adapter. But maybe someone else does, would like to see someone pull it off.
I'm probably going to change my PCI-E connectors to right angles, I think it will look more clean, than the current huge loop I have going on. Ill post a little tutorial after I complete it.


Sent from my HTC Wildfire using Tapatalk
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post #1860 of 18193
Quote:
Originally Posted by mikeyo View Post
Guys

I managed to fit a 22cm Yateloon fan to the meshed side panel on the SE.
Using extra long rubber fan pins, I secured the fan and (at the moment) there is no obviouse rattle or signifcant fan noise.

Check out the pics and let me know what you think?

Cheers!

http://flic.kr/p/9THigY
http://flic.kr/p/9TEu24
He he he, that's great. Nice job. Gotta give you a little rep to start you off considering no one else I've seen so far has done that. Looks great from the outside too.

Quote:
Originally Posted by CesarNYC View Post
Still have a long way to go......

That's really coming along. That's a sweet looking mobo. I wonder if you could cut the corner off of a fan, mount it with three screws and bend the wires enough to miss the blades? I think it would be better than no fan. Making a 90 degree connector would help too, but the connector on the board is already pretty tall. Tough problem....If it was my older board I would desolder the connector and solder the wires directly onto the board, but I don't think I'd want to do that with a new board. Too bad the manufacturers don't make those connectors at a right angle from the factory. I've seen a lot of people complain about that same thing.

Quote:
Originally Posted by mikeyo View Post
Still not 100% happy with the GPU temps though, got two Gigabyte 470 SOC's
and the temps are 50 top and 43 bottom on idle. When stressed during gaming they are 80 top and 60 bottom. Maybe time for an upgrade...
Are you heavily into a quiet PC? I was wondering because if you change your fan speed on your video cards you would likely get a fairly decent drop in temps. My Radeon cards were slow in responding to temps, and they never seemed to reach 100% until the card was really hot. I am running MSI Afterburner and using the feature that allows you to change the "temp vs fan-speed" ramp so the fan speeds up a little more while the temps are still reasonable. It should help your temps a little at least. My temps are not all the different from yours. (Idle: top 55c at 10%, bottom 48c at 0%, fan speeds 48% and 25%) (Load: top 80c at 96%, bottom 72c at 92%, fan speeds 80% and 70%) using Furmark for the load test. They were about 10c higher before I started using Afterburner and the fans were only reaching about 50 or 60%, so you may get better results than I did.

Quote:
Originally Posted by bmckenna View Post
So I'm pseudo-planning a watercooling loop and wanted to know if anyone had experience with a thick 120mm radiator on the rear 120mm fan mounts (something like the XSPC RX120).
The XSPC is 58.5mm thick while the H70 is 50mm thick, so you shouldn't have much of a problem. Lots of people mount the H70 at the back and use internal push/pull. Just look at a few H70 builds and imagine another 120mm fan (shroud) added in.

Quote:
Originally Posted by gadget_lova View Post
The cables are actually thin.. They looks so thick because you sleeved them..
I think you can lose some sleeve on the edge of the cable, then bend the cables to fit the fans. It seems alright to me because bent cable will not affect mobo performance.. CMIIW
They sure look sleeved don't they? CeaserNYC, I thought you'd rather eat your cables than sleeve them? Are those stock for your psu?

Quote:
Originally Posted by acavella View Post
@CesarNYC: if you do decide to take an extreme bend in those cables, be careful. Unlike what gadget_lova bent cables over time will affect performance. Sharp bends in thin cables....bad juju...sharp bends eventually turn in to strained/broken wires and shorts, and basically...yeah... Never put extreme bends in any cable...I think this is pretty obvious though, probably didn't need to hear that. I'm looking for a tutorial I saw about how to create 90 degree ATX plugs, etc... Should work out for you. I'll post it as soon as I can find it.
Dude, in many years of building, and TONS of 90 and 180 degree bends, I have never broken a wire, nor created a short. And that was with a lot of cheap no-name power supplies in the "old days" when there was no such thing as cable management and if you wanted to hide your cables you pretty much had to bend them up. I've even done this a lot with the older IDE cables without ever damaging a cable. Other than sharp edges and metal fatigue (from bending the wires back and forth over and over) I fail to see how a sharp bend in a wire is going to affect anything. The electronic products I service at work often have sharp bends in their harnesses with no ill effect at all (not to mention length straining because some manufacturers are way to cheap to add another couple of mm). Really, as long as you don't sit there bending the wires over and over and over, bending them to achieve a tight routing is not going to have any effect at all. It will definitely not cause any problems over time either (unless the wire is repeatedly flexing a lot or sitting on a sharp edge). I mean, cables come already bent at 180 degrees with ties on them, and IDE cables come bent into an accordion shape and sit shelved like that for years. Even cables with many very thin wires inside a sheaf can come bent for packaging. I think about the worst you could say is to be careful not to put too much strain on the connector, because you can pull the bare wire out of the connector if you pull on it enough, however that would take a lot of force to do.

There are very few things that will make a metal wire go bad. Cutting (sharp edge), stretching (must pass the tensile strength of the wire), metal fatigue (from constant flexing), corrosion (even inside a rubber sleeve, a copper wire can eventually get corroded in a humid environment, it's weird but I've seen it happen). Just bending a wire 180 or 90 degrees is not going to cause any damage in any way, even if you put a little stress on it. (my last psu had such short cpu power lines it barley reached. I had to give it a very tight 180 bend to get it to plug in. That supply is still working like a champ in another computer).

Sorry if I rant too, but when I see someone warn about:

"sharp bends eventually turn in to strained/broken wires and shorts, and basically...yeah... Never put extreme bends in any cable"

And I know it's wrong, I just can't let it slide. There's enough misinformation out there as it is.

Sorry if I seem opinionated or anything.

Sorry to hear about your problems with Corsair shipping. You don't have anyone at home who Corsair could ship your replacement to, and they could relay it to you through the USPS? If not, I'm sure someone trustworthy here on overclock.net would help you out in situations like that. I'd be happy to help myself but I'm in Canada. Just have a friend do it for you. Use your name and their address.

Isn't that what family/friends are for?
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ASUS BW-12B1ST Blu-ray RW Thermaltake Water 3.0 Ultimate Windows 10 64 pro LG 34UM65-P 
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Hcman Zhuque Teamwolf Mechanical Corsair AX750 Corsair 760T Steel Series Sensei Wireless Gaming Mouse 
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Steel Series 4HD Pro On Board Thermaltake X 5G Superspeed USB 3.0 Hard Drive ... Logitech Driving Force GT Steering Wheel 
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Thrustmaster T.Flight Hotas X Joystick NZXT Hue LED Controller Razer Orbweaver Chroma RGB Mechanical Gaming Co... Ergotron LX Desk Mount LCD Arm 
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Overclock.net › Forums › Case Mods & Cases › Computer Cases › [Official] Corsair Graphite Club [780T/760T/730T/600T/380T/230T]