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DFI RMA Question

post #1 of 11
Thread Starter 
Hey all, I need to RMA my mobo back to DFI and am wondering if they will care that I have used and aftermarket cooler on the chipset. Obviously I will place the original back on but will they look to see if the paste is the same or if the support pad is on the right place? Thanks all.
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post #2 of 11
If you put it back on you'll probably be ok. I dont think they inspect them that closely.
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post #3 of 11
Quote:
Originally Posted by pjlietz
Hey all, I need to RMA my mobo back to DFI and am wondering if they will care that I have used and aftermarket cooler on the chipset. Obviously I will place the original back on but will they look to see if the paste is the same or if the support pad is on the right place? Thanks all.
DFI is known for being an "enthusiasts" board. With that out there, you can be sure that they receive a lot of modified equipment attempting to be RMA'd. DFI is tougher on RMAs than nearly any other company and I was told that is the reasoning that Newegg.com will not RMA anything from DFI. If it were me, I'd do my best to remove the AS5 that you put on and see if you can find some similar paste to what they use. Good luck!
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post #4 of 11
Thread Starter 
I'll be RMA'ing through work and we have a very good standing with DFI. I and defiantly going to clean off all as5. I'm kinda glad I didn't clean all the paste off the fan now, hopefully there will be enough paste left on it.
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post #5 of 11
I would say if there was no physical damage to the motherboard they would be very hard pressed to deny your RMA because you put some AS5 on your chipset instead of using the stock goop. That is unless of course the problem is related to the chipset. Then as others said buy some similar goop and put the original heatsink back on.
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post #6 of 11
they wont notice
    
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post #7 of 11
Thread Starter 
Quote:
Originally Posted by euphoricmix
I would say if there was no physical damage to the motherboard they would be very hard pressed to deny your RMA because you put some AS5 on your chipset instead of using the stock goop. That is unless of course the problem is related to the chipset. Then as others said buy some similar goop and put the original heatsink back on.
Funny you should say that, it is the chipset that is the problem. Half the time it will not light up the board unless I press down and wiggle the waterblock on it. Also the temp has gone from about 32c to 55c and up if I try to game.
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post #8 of 11
Ahhh damn! Did you by chance overtighten the screws and damage that sucker? A common problem with people making this modification. If you are going to attempt to get warranty service try to mask any evidence of your modification and keep your fingers crossed.
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post #9 of 11
About the only obvious denial is when Die Electric greased is used with Phase cooling.
    
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post #10 of 11
Thread Starter 
Quote:
Originally Posted by euphoricmix
Ahhh damn! Did you by chance overtighten the screws and damage that sucker? A common problem with people making this modification. If you are going to attempt to get warranty service try to mask any evidence of your modification and keep your fingers crossed.
Nope no screws, just push pins like the fan that comes with it. The only thing I can think is I pushed to hard when I attached the tubing to the block and broke a connection or something. When I powers up it will work fine, just hot and I can't game on it.
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