I used to be a happy Antec owner, until recently. My Antec TP-550w, which was just around 10 months old started making ticking sounds (coming from the PSU fan), and since it was still covered by Antec's 3 year warranty, I sent an email to their tech support team.
The tech support team was fast and I got a reply from the in just over 24 hours. But since their tech support team is another country halfway across the world, they'd have to refer me and forward my request to the local dealer here. Long story short, I got to talk to the dealer just ONCE, and he never contacted me again after that. I emailed tech support again and even the tech support guy couldn't get any reply from the local dealer anymore.
I refuse to believe that such a respected, well-known, and established brand would do such a thing. Refusal to honor the warranty is usually a problem with small, no-name companies but I haven't had any problems with major manufacturers with warranty claims, until now...
Anyway, I was very disappointed and pissed because in 27 days, I've sent probably more than a dozen emails and a whole lot more text messages but got no reply. Calling the phone number the dealer used to contact me didn't work either. Coursing my communications through their main office didn't work either. What else am I supposed to do?
So because of that incident and I'm never buying Antec again. I'm posting this, not to discredit Antec. I still believe that Antec makes very good PSUs, but the bad part is that their dealer here in the Philippines doesn't entertain warranty claims. After waiting for almost a month, in the end I still had to buy a new PSU to replace the defective unit. I now have the defective Antec on my bookshelf and it's now used as a bookend, a very expensive bookend.
I'll just keep it there to remind me to check with local dealers first before buying something.
If you've read this post up to here, thank you very much. If ever you also run into something that would require you to contact them and you're located in the Philippines, at least you know what to expect from them.
Oh, BTW, if anyone doubts my story, I can send screenshots of my emails or give you the ID number of my support ticket (or Trouble Ticket, as they call it) ...