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[Official] NZXT PHANTOM Owner's Club - Page 1088

post #10871 of 15204
Quote:
Originally Posted by dartuil View Post

7 fans?

They fight with me to send one fan -_-
they give me just fan controller and usb
I had to buy a fs200 non led and throw my defective fs200LED mad.gif

not cool mad.gif

That's not the case at all. You never specified that you needed a replacement fan because yours was defective.

Here's your last PM regarding the fan:
185

So, what am I supposed to think of that? That I'm just going to send out a fan because you're a "cool guy?" For free? So I'm supposed to ship out free product to everyone I think is a cool guy? Well, sorry, I'd bankrupt NZXT if I did that.

Come on. Let's be serious here. If you have a warranty issue, then say so. Don't come in here and make things up to make me look bad.
post #10872 of 15204
Quote:
Originally Posted by XNine View Post

So, what am I supposed to think of that? That I'm just going to send out a fan because you're a "cool guy?" For free? So I'm supposed to ship out free product to everyone I think is a cool guy? Well, sorry, I'd bankrupt NZXT if I did that.
Come on. Let's be serious here. If you have a warranty issue, then say so. Don't come in here and make things up to make me look bad.

^This. I didn't ask in that sort of manner, I had a reason and that was the Cooler Master fans I bought didn't fit. I asked for 3 and I got more because they accidentally sent doubles plus another random fan.
post #10873 of 15204
Quote:
Originally Posted by XNine View Post

That's not the case at all. You never specified that you needed a replacement fan because yours was defective.
Here's your last PM regarding the fan:
185
So, what am I supposed to think of that? That I'm just going to send out a fan because you're a "cool guy?" For free? So I'm supposed to ship out free product to everyone I think is a cool guy? Well, sorry, I'd bankrupt NZXT if I did that.
Come on. Let's be serious here. If you have a warranty issue, then say so. Don't come in here and make things up to make me look bad.

+rep'd for being awesome.

I have asked NZXT for: USB 3.0 front panel - provided. Why? my 2.0 panel was outdated, and I purchased the case in feb.
Replacement 200mm fan 'cause one of the connectors broke.
Replacement top mesh for PSU cover / bottom "shelf." Asked nicely, wasn't arrogant, and if they'd have said no I'd have understood.
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post #10874 of 15204
Don't know who XNine is but Rextell sent me a couple of free 200mm fans because their customer service took forever to send out a couple of missing standoff's. Seems like everybody else is having good luck with them also.
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post #10875 of 15204
Figured out how to get the New NZXT FZ Series Fans apart for painting. If you didn't know yet for some reason they Plugged the whole completely leaving no access to the Plastic ring the you remove to repaint them.

Here is how i did it : http://www.overclock.net/t/1241140/nzxt-fz-series-fan-blade-removal-risky


Take Care

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post #10876 of 15204
Quote:
Originally Posted by RonB94GT View Post

Don't know who XNine is but Rextell sent me a couple of free 200mm fans because their customer service took forever to send out a couple of missing standoff's. Seems like everybody else is having good luck with them also.

Well, I'm just an older, wiser version of Retell. tongue.gif I kid. Retell is an awesome guy and working with him is a pleasure.

I'm OCN's NZXT Forum Rep, well, second forum Rep. I'm on here every single day, probably 2-3 hours sometimes. Retell still comes by but the Forums are kind of my domain now. I started working for NZXT on March 1st, so, still fairly new. My primary focus is being an active part of the forums and providing help and customer support when needed. You have questions? You need an RMA? You want to throw things at someone? I'm the guy. thumb.gif

Seeing as though I've been a member of OCN for a while, I'm not just a modder/enthusiast but I also work for a company who CARES about what you (and I) the community has to say.
post #10877 of 15204
Wow, never knew I could RMA through the reps. I've always been going directly through NZXT but this seems quite easier. Thanks for introducing yourself and glad to meet you thumb.gif
post #10878 of 15204
Quote:
Originally Posted by bjgrenke View Post

Wow, never knew I could RMA through the reps. I've always been going directly through NZXT but this seems quite easier. Thanks for introducing yourself and glad to meet you thumb.gif

No problem. thumb.gif Like I said, I'm here to help. I've already provided service to numerous OCN members and will continue to do so. If you have any issues or anything, just PM me. Even if I'm not here and I'm at school, I will get it on my Android phone so I can follow up with you in between classes. smile.gif
post #10879 of 15204
Quote:
Originally Posted by XNine View Post

Well, I'm just an older, wiser version of Retell. tongue.gif I kid. Retell is an awesome guy and working with him is a pleasure.
I'm OCN's NZXT Forum Rep, well, second forum Rep. I'm on here every single day, probably 2-3 hours sometimes. Retell still comes by but the Forums are kind of my domain now. I started working for NZXT on March 1st, so, still fairly new. My primary focus is being an active part of the forums and providing help and customer support when needed. You have questions? You need an RMA? You want to throw things at someone? I'm the guy. thumb.gif
Seeing as though I've been a member of OCN for a while, I'm not just a modder/enthusiast but I also work for a company who CARES about what you (and I) the community has to say.

This is great news! I have a few product suggestions for NZXT that I hope you can pass on to whoever is in charge. My first idea is a gigbag type carrying case for the Phantom. I am a college student and I find myself moving my Phantom between school and home a lot, the box my phantom came in is slowly falling apart, I think it would be a great idea if there were some sort of gigbag softshell carrying case for the Phantom. Kinda like this http://lansoft.ca/products.html except tailored to the Phantom's unique shape.
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post #10880 of 15204
Quote:
Originally Posted by XNine View Post

Well, I'm just an older, wiser version of Retell. tongue.gif I kid. Retell is an awesome guy and working with him is a pleasure.
I'm OCN's NZXT Forum Rep, well, second forum Rep. I'm on here every single day, probably 2-3 hours sometimes. Retell still comes by but the Forums are kind of my domain now. I started working for NZXT on March 1st, so, still fairly new. My primary focus is being an active part of the forums and providing help and customer support when needed. You have questions? You need an RMA? You want to throw things at someone? I'm the guy. thumb.gif
Seeing as though I've been a member of OCN for a while, I'm not just a modder/enthusiast but I also work for a company who CARES about what you (and I) the community has to say.

Awesome, It's always welcomed to hear you post saying how we have one of the best modding groups on the site. I didn't know you where part of NZXT but this just confirms what I already knew. NZXT actual cares about it's customers and helps and supports us. This is the reason I bought a NZXT case for my current project, I have not regretted and I have even recommended the products to people while I'm shopping and to my friends. I wish people with other cases had the support we have from NZXT.
     
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