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[Official] XSPC Rasa 750 RS/RX120/240/360 Kit Club - Page 342

post #3411 of 13773
Quote:
Originally Posted by replin View Post
Hey bal3wolf, I want to solve this in the easiest manner possible, What should I do? I need to solve it quick too cause I have little time. Its busy season for me.
contact jab-tech first but sad to say jab-tech and xspc will probly blame you on messing up the rad sence it was around the screw holes you could make a mention to jab-tech that you have had other problems with this kit already with a bad pump.
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SABERWOLF
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post #3412 of 13773
Quote:
Originally Posted by Bal3Wolf View Post
contact jab-tech first but sad to say jab-tech and xspc will probly blame you on messing up the rad sence it was around the screw holes you could make a mention to jab-tech that you have had other problems with this kit already with a bad pump.
It wasnt just on the screw holes it was on the nozzles too so that can't be my fault. It was faulty to begin with. As I said before I barely tightened it. If they won't back it then I will definitely be surprised. A lot of my friends were counting on this experience before plunking down the money to buy this kit from jabtech cause they have it $10 cheaper than other sites. So I guess they will be shooting themselves in the foot. I will work my butt off to make sure they give me money back or a replacement.

Sad, I wanted to give this kit another try.
post #3413 of 13773
Quote:
Originally Posted by replin View Post
It wasnt just on the screw holes it was on the nozzles too so that can't be my fault. It was faulty to begin with. As I said before I barely tightened it. If they won't back it then I will definitely be surprised. A lot of my friends were counting on this experience before plunking down the money to buy this kit from jabtech cause they have it $10 cheaper than other sites. So I guess they will be shooting themselves in the foot. I will work my butt off to make sure they give me money back or a replacement.

Sad, I wanted to give this kit another try.
then either give the kit another try or go somewhere else for the kit. i do hope they refund you. i dont think ive read a bad thing about their customer support.

on another note....EVER HEARD OF AN EDIT BUTTON? stop with your double posts
Edited by Kick - 1/31/11 at 12:44am
    
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post #3414 of 13773
@replin, I was stating that the issues lead people to believe it was your fault due to the location you stated on your rad... Companies can tend to avoid solving an issue if it appears that they are in no way to blame for the problem (screws puncturing rad). And for the 'guns a blazin' question, I think that's a legit question... I don't know you but I have lot my temper when I was flustered about a situation. And thrasher is correct we are trying to help you out, I was trying to think of ways that 'if i were jabtech' what would cause me to not help this guy. There have been a time or two when I have called into a place after I cooled down and they helped me exactly how I expected to be helped the first time. ANYWAYS good luck I guess!
post #3415 of 13773
Thread Starter 
I don't help rude people.
post #3416 of 13773
replin...

I had issues with my pump. It rattled. I contacted XSPC support on this directly but before doing so I did a couple things.

First... I "assumed" the problem was ME. Yes. I blamed my inexperience in watercooling. So what I did was take it all out, re-checked everything, reinstalled it all back in AFTER reading some key posts (guides) that I read here.

Second... I posted here that I was having a problem. I also posted what steps I had taken to try and resolve the issue on my own. I was able to make a small video and I posted it as well. Almost everyone who game me an opinion said to rma it. One person though said something about bleeding the air out. Even though I had done as suggested (that was one of the posts I had re-read) I thought to myself "what if I did not do it correctly?" - and I reconnected my PSU jumper and shook my computer case in every conceivable angle. I shook it pretty hard also. Only one big bubble came out of the rad and went straight to the reservoir. Now that I know I did everything possible...

Third... I contacted XSPC directly. I sent them a detailed message of what was going on, what I did on my end to try to remedy the problem (and mentioning the help I got from members here) and I sent them the video. I also forwarded the message to John at Jab Tech.

RESULT: XSPC asked me to check for bubbles (again). I de-installed everything, took the res/pump out, I jumped the psu and connected the pump to it, I ran a "jumper tube" on the reservoir (taking it out of any loop and leaving it by itself), turned the PSU on and still had the same problem. Video once again. XSPC told me (all within less than a day and a half - Dazhong does NOT sleep it seems!) they were shipping me a new res/pump assembly. Meanwhile, John at Jab Tech told me that what he heard from the first video I sent was "TOTALLY UNACCEPTABLE" and that if I did not get any satisfaction from XSPC to let him know. He still corresponded back and forth on my behalf with XSPC on my problem.

I did have to wait about 4-5 days to get the new res/pump assembly since the US Post Office was attempting to deliver to the wrong house but I have my replacement and all is good now.

I doubt very much that you problem is bad service. It may seem so I admit but remember, the problem all started because of poor manufacturing. It happens. It was your turn to suffer this time around.

One thing I did notice from your posts is this... no mention of taking the whole kit out to test outside the computer. Also, no pictures. Maybe some pictures/video would "help" not only us here, but XSPC/Jab Tech.

All I can say is that I understand your pain and frustration with all of this. I would be pissed off to no end also. I really do hope you get it all fixed. Do let us know how you ultimately fix this.

Take care.
Edited by Kahbrohn - 1/31/11 at 4:04am
post #3417 of 13773
my kit will be here soon yay
    
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post #3418 of 13773
I'm strongly learning towards the RS260. Even though it's out of stock. How much tubing do you get? It just says "2". Is that 2M?
post #3419 of 13773
Thread Starter 
Quote:
Originally Posted by Boyboyd View Post
I'm strongly learning towards the RS260. Even though it's out of stock. How much tubing do you get? It just says "2". Is that 2M?
You mean RS240? But the kit comes with 2 meters. 6ft.
post #3420 of 13773
Quote:
Originally Posted by mbudden View Post
You mean RS240? But the kit comes with 2 meters. 6ft.
I did yeah, my bad. Typo

I might order some more, it's only for my CPU but i want the radiator to be on the top of the case near the window.

Thanks.
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