Originally Posted by hot120;12331611
Any further word on this? I am tempted to make a video and send an email to XSPC about the slight chattering. I wonder if we can make a poll to see how many users have noisy pumps and how many have quiet pumps? Mine started out very quiet at first. I know I've shaken my computer in all directions and am confident there is no air left in the loop.
Hehehehe... I was going to quote this when you beat me to it.
No, not yet. This feed back on the pump happened this past Monday. As I understand it, XSPC has determined finally what the issue is and is working on it. It may take a few weeks though since it has to do with manufacturing equipment (not materials or components). All I can suggest is that you write them on the issue, send them a short 7-10 second video and get on record with them.
Remember... they already found the problem. They now need to fix it, test it out and then they need to ship out the replacements to their vendors as well as to their distribution center in Texas. THE PUMPS WILL NOT FAIL THOUGH. The noise is just a nuisance. Pump works as it was designed to work.
I am sorry if I do not go into details on what the issue is but I was not authorized to release the details yet. Once I hear something positive from them I will let you guys know immediately. I do suggest you document your issue with them. Send XSPC (e-mail addy under the support link) with a short 7-10 second video "with sound". Do not "Youtube" it. Youtube is blocked in China by the government. Send them the actual video file instead.
As for a poll... I wouldn't mind but not sure what the admins would say. I personally would give XSPC the room they need to make good (and I don't see why they won't in all honesty - this is embarrassing to them and they know they have a decent product).Edited by Kahbrohn - 2/10/11 at 2:53am