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Need help with i7 930, ASUS P6X58D Premium random freezing

post #1 of 7
12/5/10 at 11:43pm
Thread Starter 
Hello,

I really need some help.

I purchased parts for a new computer a month ago and had the guys at NCIX (www.ncix.com) put everything together for me. The system has been having issues ever single it was first booted up. The problem is that the computer will randomly freeze (can’t move mouse, no BSOD, no auto-reboot, no crashdumps). It even freezes while I’m browsing or idling in the BIOS. The freezing occurs anywhere between 1 min to 7 days of the computer running. Which makes things very hard to troubleshoot.

What I Know:
- When the computer freezes while playing music, the music goes on. Once it even crashed during a Skype call and I was able to keep talking with my contact (but no video was being sent or received since the screen was totally frozen).
- Settings all the BIOS settings to default makes the system MOST unstable
- Setting the RAM timings and DRAM Voltage according the memory specs improves stability slightly
- Increasing the QPI in the BIOS improves stability slightly

What I've Tried Replacing:
- CPU (to the same type)
- RAM (to the same type, and to a completely different manufacturer)
- Motherboard (to the same type and to a different type by the same manufacturer)
- PSU (to the same type, and to one with more wattage)
- Video Card (to the same type, to single card, to 2 cards in SLI, to different PCI-E slots)
- SSD (to the same type and to a different SSD)
- Operating System (Windows and Linux)

BIOS settings I've tried:
- Everything on Auto (reset to defaults)
- Everything on defaults except for specific RAM timings
- Overclocked to 3.8GHz based on some online overclocking tutorials

Nothing has helped.

Since this means I can rule out any hardware malfunction or operating system problems (it crashes in the BIOS after-all) I am completely out of ideas.

I will accept any and all suggestions - no matter how crazy or absurd. Aside from building a completely new rig from scratch with all different parts, I don't know what to do.
Edited by globex - 4/5/11 at 4:36pm
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post #2 of 7
12/5/10 at 11:56pm
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My -e board did this when my ram timings were set to tight try relaxing them some and see if it fixes it.
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SABERWOLF
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post #3 of 7
12/6/10 at 1:35am
That and also manually set the VDRAM (aka "DRAM voltage", aka "memory voltage") to 1.65V

(BTW - This is the wrong section for your question)
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post #4 of 7
12/6/10 at 7:37am
Thread Starter 
My apologies for posting in the wrong section. Please move the thread.

Bal3Wolf: I'm a total OC newb. How do I do what you're suggesting? Which BIOS setting is the RAM timings and what # would constitute as "relaxing"?
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post #5 of 7
12/7/10 at 12:55am
Hey globex, it might be helpful for you to look over my guide:
http://www.techreaction.net/2010/09/...-buyers-guide/

I realize you're not overclocking yet, but it should be helpful for you to find those settings.

Also, I'd suggest checking for a BIOS update
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post #6 of 7
12/8/10 at 6:59pm
You're running 3 individual 4gb memory modules? You realize that they may not work in triple channel mode, right? The timings are supposed to be 9-9-9-20 at 1.65v. So even though you have them at 8-8-8-20 and 1066mhz, it could still cause you some issues. Did the XMP profile set the timings this way?

The other posters were correct that you need to start with the right settings in the BIOS. Also, were the NCIX guys able to duplicate your issue on their test bench?
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post #7 of 7
12/9/10 at 9:45am
Quote:
Originally Posted by globex View Post
Hello,

I really need some help.

I purchased parts for a new computer a month ago and had the guys at NCIX (www.ncix.com) put everything together for me. The system has been having issues ever single it was first booted up. The problem is that the computer will randomly freeze (can’t move mouse, no BSOD, no auto-reboot). It even freezes while I’m browsing the BIOS. The freezing occurs anywhere between 1 min to 10 hours of the computer running. Which makes things very hard to troubleshoot. I did notice that when the computer freezes while playing music, the music goes on. Once it even crashed during a Skype call and I was able to keep talking with my contact (but no video was being sent or received since the screen was totally frozen).

The NCIX guys tried replacing everything: CPU, RAM, Motherboard, PSU, Video Card, etc... one-by-one to try and figure out what’s wrong. They’ve even tried completely different brands and models of motherboards, etc... The results are the same. They were completely baffled.

I took the system home and tried to do some of my own testing. I went into the BIOS and set the AI Overclock Tuner to XMP, and then I set the QPI/DRAM Core Voltage to 1.2526. I did this because I read somewhere online that that’s what you should do for a more stable system (I have no idea what this does...). This made the system more stable, and this is how I’m running it now. I was now able to have the computer work for up to 5 days without freezing. However... it would still freeze.

So, I’m guessing that I need to enter some magical voltage settings for this build or something. I have absolutely no desire to overclock or get better performance. I just need a very reliable machine that I can leave on and not have to worry about it crashing. Can someone please recommend some BIOS settings I can try?

Here are the computer specs:

Operating System
MS Windows 7 Enterprise 64-bit
CPU
Intel Core i7 930 @ 2.80GHz 36 °C
Bloomfield 45nm Technology
RAM
OCZ OCZ3G1333LV4G 12.0GB Triple-Channel DDR3 @ 534MHz (8-8-8-20)
Motherboard
ASUSTeK Computer INC. P6X58D PREMIUM (LGA1366)
Graphics
Acer AL2216W @ 1680x1050
AL2216W @ 1680x1050
NVIDIA GeForce GTX 470
Hard Drives
39.1GB OCZ-VERTEX2 ATA Device (IDE) 1 °C
78GB Seagate ST380815AS ATA Device (Unknown Interface) 33 °C
If they tried replacing everything (which i wont really believe, unless you were there to see for yourself, specially the Board), then theres gotta be something they didnt try different that is causing the problem. Which would probably be the HD, but i dont think so. You can always boot into bios without a hard drive and let is sit with same settings as when it was freezing.
My guess is its a RAM problem. It may not be 100 compatible with that board. You can try getting a hold on other ram and give it a try. As you have 3 sticks, try one stick at a time in slot one, setting speed to factory specs manually in BIOS, and see if you can find a suspect. If theyre all fine, seat them on slots 1-3-5, and manually set ram speed in bios to factory specs.
Ive read stuff about trouble with OCZ and the P6X58D.
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