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Wow... Bravo Sony on Customer Service!

post #1 of 5
Thread Starter 
Sent an email yesterday to Sony in regards to the free "Sam & Max" The Devil's Playhouse Episodes 1-5 for PS Plus members (which I am apart of). I kept on getting an error code when trying to download then, after I clicked "ok" on the error code, it would return me to the PSN and the game itself would disappear.

I was getting rather frustrated and I was ready to give up but decided to email them instead. I kept it simple and I didn't lash out at them.

Just now I logged into the PSN and I had received a message from "[PS Plus]", subject: "Sam and Max (1-5)" and the message which stated:

"Because you've already downloaded "Sam and Max" The Devil's Playhouse Episode 1: The Penal Zone or the Playable Demo, you'll need to click below to redeem you voucher for the full bundle containing Episodes 1-5. We apologize for any inconvenience, and thank you for being a member of Playstation Plus"

And below it was a attached file which contained the game! Woot, go Sony! +REP for them (:
post #2 of 5
impressive!
 
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post #3 of 5
Nice, I might check that out, im a PS Plus member as well, some pretty cool stuff.
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post #4 of 5
Go sony, lmao
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post #5 of 5
Thread Starter 
Best reply I've received from them out of 5 emails I've sent them in the past.

Past replies were "Try this, this, and this and the problem should be fixed." That's after I sent them an email saying I already did all of that because I read it on their support site
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