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H50 Leak X.X - Page 5

post #41 of 47
hahaah h50 leaks again, read the corsair cooling forums most is about h50/h70 leaks!
post #42 of 47
That sucks dude...best of luck.

now I'm glad I'm switching mine out for a custom loop...at least if that leaks, I can always slap myself.
post #43 of 47
Good luck with the video card mate!! i KNOW how much one can get attached to a GTX 480. I purchased a GTX 480 Superclocked+ in July for a total $537 from Newegg. Ended up selling it for $500+$50shipping to a guy in Australia in October. I still miss that card and it will FOREVER be worth $500 in my heart
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post #44 of 47
Thread Starter 
Just called corsair last night and they sent me a form to fill in. Hopefully I can get this settled, because as of this moment, my desktop won't output any video so I may be looking at a dead gtx 480. I'm going to be testing my system with another card and see what's going on.
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post #45 of 47
Thread Starter 
Still haven't gotten a new unit from corsair yet. They just asked me to send them my video card now that they've had my defective H50 for a while. I really thought their RMA process was faster than this...
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post #46 of 47
Just outta curiosity...

Did you test your GTx480 in a different system as well?

If it truly is damaged (by your assessment) then yes Corsair will want to test it for themselves. If it was damaged by the H50, then Corsair will, willingly, eat the cost of replacing it.. simply because of the fact that, their Hydro series systems so rarely go bad, its just cheaper for them to eat the cost of replacing the parts damaged by any of their Hydros.

But before they do willing eat said cost; I know its frustrating to wait... but you gotta be patient with them while they conduct their own confirmation on your hardware.

Its understandable that you would be frustrated with it taking a month but look at it from their perspective. They're trying to be as thorough as they possibly can because their product, damaged your personal property.

There may be, insurance issues, that they would likely have to deal with on their end because of this; before they can admit that they have to eat the cost to replace your damaged property.


EDIT TO ADD -- Also, they would also possibly have to refer back to the manufacturer they contracted with in the first place, to produce the H50's; and likely RMA the unit themselves, to that manufacturer.

Corsair does not build those.

They buy them from Asetek.

They then just rebrand the OEM product from Asetek, with their own Corsair brand and logo.

Asetek is renown as being one of the worlds premiere manufacturers for enclosed loop hydro coolant systems. Corsair has to deal with sending any defective products back to them as well, which lengthens the time of your RMA process; because Corsair is acting as your middle man, to Asetek.

1. You contact Corsair for RMA on H50.
2. You send H50 back to Corsair.
3. Corsair tests H50.
4. Corsair contacts Asetek and says "bad product!"
5. Asetek requests defective unit back for testing.
6. Asetek tests product, confirms problem, contacts Corsair back.
7. Corsair then contacts you, says.. "Product was bad, what did it damage? Sends it to us!"
8. You send them damaged video card.
9. Corsair confirms Video card was damaged by bad H50.
10. Corsair replaces your products.

The whole process, can take awhile...

Lastly, just to confirm...

Asetek's OEM 550LC --> http://www.asetek.com/products/oem-s...cts/550lc.html

Look familiar? Thats what Corsair buys, and rebrands with their own name.

Of course, most people don't know that and just presume Corsair manufacturered the product. As you are the End User who bought from Corsair, then Asetek has no responsibility in dealing with you for RMA so if you were to attempt to go straight to them, they would refuse and then refer you back to Corsair, because it was Corsair who you paid, for the product, not them.
Edited by cjc75 - 2/1/11 at 10:12am
     
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post #47 of 47
*Ouch*, I hope corsair serve you and treat you a customer very well.. Good
Luck..
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