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WD RMA: Has this happened to anyone else?

post #1 of 10
Thread Starter 
So I RMA'd my faulty Caviar Blue and they sent me a Caviar Black.

At the time of purchase, Black's were 2x as expensive as Blue's.

Did they screw up or do they do this intentionally?
post #2 of 10
LOL I don't think they did it intentionally.
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post #3 of 10
They do this on purpose. Welcome to WD RMA. The best of the best.

I RMA'd 2 640gb blacks and got back 2 1tb blacks. This happens to a lot of people.
post #4 of 10
WD has been known to give upgrades on RMA's products. I have sent in 150GB Vraptors and received 300GB Vraptors in return. Great customer service if you ask me.
post #5 of 10
I have seen this happen time and time again.
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post #6 of 10
Best RMA in the business

Kinda sucks if you have a bunch of drives in Raid, but otherwise its awesome.

I got 1tb green for my 750gb green drive when I did my RMA.
    
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post #7 of 10
Quote:
Originally Posted by kiwiasian;11727848 
So I RMA'd my faulty Caviar Blue and they sent me a Caviar Black.

At the time of purchase, Black's were 2x as expensive as Blue's.

Did they screw up or do they do this intentionally?

WD does give the best RMA experience. I personally have had a Raptor fail after almost 3 years and they sent me a Velociraptor in return.
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post #8 of 10
woohoo was about to rma my wd caviar black smile.gif
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post #9 of 10
Dudes! Let me ruin my drive so I could get me one!
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My gaming desk
(14 items)
 
Miner
(15 items)
 
 
CPUMotherboardGraphicsRAM
AMD FX-8350 ASUS Sabertooth 990FX Sapphire 290x Patriot Viper Extreme Division 4 
Hard DriveHard DriveCoolingCooling
OCZ Vertex 460 WD 1TB Blue Koolance 380A EK-FC R9-290X 
OSMonitorKeyboardPower
Windows 8.1 64-bit Monoprice 27" IPS-Glass Pro Panel DUCKY! Antec HCP 850W 
CaseMouse
Hand built wooden desk Logitech G700S 
CPUMotherboardGraphicsGraphics
AMD A10 7850K ASUS A88X-Pro Sapphire 280x Sapphire 280x 
RAMHard DriveHard DriveCooling
Patriot Viper Xtreme Div4 1866mhz 60GB Vertex2 WD Caviar 500AAKS XSPC Rasa 
OSPowerCase
Windows 7 64 bit EVGA 1000W G2 Thermaltake Level 10 GTS 
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post #10 of 10
Yeah, basically they lay their hands on whatever they can and send it out. It isn't always an upgrade - I sent in a 640GB Caviar Black and they sent me a 1TB Caviar Blue. I informed them and refused the delivery. They're in the process of sourcing a 640GB Caviar Black.

I also sent in a RAIDed pair of 250GB REs - they sent back a 250GB and a 500GB, so I had to refuse that delivery too. Eventually they sent a pair of 250GB so I could RAID them.

The problem in this case is that their RMA form doesn't tell the customer that they have to state that the drives are in a RAID set, although you'd think WD would assume that, since REs are the only ones in their line up which are certified for RAID.
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