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Gigabyte RMA Epic Fail

post #1 of 6
Thread Starter 
Got the same damn motherboard back from RMA with the same issues WOW.

Sent in a 880GA-UD3H, Noted in the RMA and sent a note with the MOBO that the video displayed anomalies, Not that it wouldnt post, but that it posts fine but while playing HD video or games it has vertical lines/dots that show up. Its the GPU on the motherboard and different monitor/cable/RAM/CPU All showed the same issue.

4 weeks without a computer my buddy gets the motherboard back "the same one" thinking they might have fixed it i re-build the computer hit youtube and BAM back to bad video.. I see they sent a note that stated: If you send the mobo back to fix the no display or no POST problem, please test the repaired board on the test bench before installation.
To test the board for post.. yada yada.. Implying that the issue was no post. Fail.

Call Gigabyte, oh we tested the motherboard nothing was wrong with it. Then I start flipping out, Telling them it always posted fine but while playing video games or HD video it shows issues. How did they miss that? I gave them all the info and told them exactly what was wrong and how to re-produce the issues but they still **** UP.

So then they tell me to send the board back to them for RMA #2 and another 4 weeks.. no, you will advance RMA me one, so now i have to have them charge $140 and advance RMA one.

Gigabyte RMA= Fail.
Edited by Killam0n - 12/22/10 at 4:25pm
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post #2 of 6
Drivers, temps, get a non-on-board video card, OH MY!

Sry to hear the RMA experience sucked but if you're gaming at all I would suggest a new Vid card...
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post #3 of 6
Bad luck bro...I just had a Gigabyte RMA and it went without a problem...I had them do an advance RMA where they sent me a brand new board before I sent the other one back...
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post #4 of 6
Thread Starter 
Quote:
Originally Posted by bajer29 View Post
Drivers, temps, get a non-on-board video card, OH MY!

Sry to hear the RMA experience sucked but if you're gaming at all I would suggest a new Vid card...
Not MY computer a computer I built for a friend, he's going to get a real video card later. we were mostly just playing alien swarm on steam. on board video can run older games fine- hes not trying to run unreal III or anything. just like solitaire and alien swarm.
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post #5 of 6
Quote:
Originally Posted by Killam0n View Post
Not MY computer a computer I built for a friend, he's going to get a real video card later. we were mostly just playing alien swarm on steam. on board video can run older games fine- hes not trying to run unreal III or anything. just like solitaire and alien swarm.
Unfortunately there isn't much anyone can do but have your dude buy a new GPU or send it back to Gigabyte for a new board. Request a new unopened product this time? The worst they will do is tell you no, in which case you would need to buy a new cheap 48xx series or low-range Nvidia.
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post #6 of 6
I don't know where you are from but I'm from canada and my gigabyte just died.

5 months old board. Newegg accepted the RMA (first and last time). That's exactly why I love newegg. I'm never buying a company that doesn't have a RMA center in Canada.

Good thing I didn't have to deal with 4 months normal wait + Gigabyte to canada shipping which is 1 more week ?

Jesus it's the holidays...5 weeks of vacations..That would have sucked. I didn't even send my board to newegg yet and still, I got one with a tracking number on the way
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