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Have I been sold a repacked old Rampage III Extreme as "new"? Other owners pls help.

post #1 of 9
Thread Starter 
My nice new Rampage III Extreme arrived today, bought from a store in Australia (VIC) via online ordering (a number of physical shops exist). It's supposedly new, i.e. I purchased it as a new product, not as a second hand product off eBay or anything like that.

However I have my suspicions about the board I was supplied, and need some facts from other people who actually HAVE the board to figure out whether I have been dudded. I would like to go into my rant to them tomorrow well armed. Every other component for my system has arrived. Just. The. Motherboard. Is. Suspect. Merry Christmas to me. :-(

1. The box has a different serial number (A8 M0AC 173960) to the serial number sticker that is on the physical motherboard PCI slot (A7 M0AC AR007). The motherboard is Rev 1.04G, so I'd be interested to know if that relates to the serial number sequence. "AR007" seems a lot earlier than "173960" thus I suspect I have a new box with an old M/B in it.

For anyone who has bought R3E motherboards recently (or ages ago) do these serial numbers look like they are new or old (they don't match anyway, which is #1 problem, so regardless, this thing is going back and I certainly am not letting my shiny new 980X anywhere near it)

2. The BlueTooth module that came in the box had been opened (not by me). The sticker on the little plastic packet had been broken when the packet was opened, and says "A8 M0AC 173960" which matches the box serial number, but not the physical motherboard serial number. I suspect the bluetooth module inside has been replaced with the one that matches my "A7 M0AC AR007" motherboard.

3. The PCI Lane Power is OFF for Lane 4 when it came out of the box. I would have thought that to be an unlikely state for ASUS to ship new boards in. Manual page 2-51 says default is all ON (as I would expect)

4. There is a little surface mount component labelled "2R2 019S" (I suspect a 2.2 ohm resistor) adjacent to a crystal oscillator, just to the right of the 2x6G SATA ports. One side of the 2R2 component (the side closest to the 6G SATA port) has been lifted, so it's no longer connected (raised ~1mm). This might not be a problem, since maybe there is some O/C option that I haven't come across yet that involves putting that component back down on the board, but I'd like to know if the boards normally come like this. (The images in this thread have the SMT component flat on the board, different to mine)

Anyway, I suspect there is an old board in my new box. I used to work in an electronics store, and I can recognise re-packed stuff when I see it. Dunno why you'd try it on a R3E buyer though.

The store will remain nameless at this stage, since I'd rather just deal with the facts above. If they don't rectify the situation (if one indeed exists, based upon feedback from existing R3E owners), only then shall their name become public.
Edited by scubadiver - 12/23/10 at 2:33am
Mako
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Mako
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post #2 of 9
Sounds like you were sold a used mobo.
     
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post #3 of 9
Dude the serial numbers not matching up is a dead give away. Return it right away. Name the store to for us fellow australians lol
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Frank
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post #4 of 9
i agree, dont take crap from supposed "professionals" in any retail computer market, online or not.

it seems you have fallen victim to a "bad" employee, or group of.
usually they form in groups, taking advantage of unsuspecting customers, i have come across several businesses, if you would call them that, i would prefer to call them, retailers of unwanted selectable's, meaning.. they pick primo stuff out of several bulk orders, and "leave" the rest for retail sale.

or for the untrained eye, they are businesses with employees that pick out the cherry items, leaving items that "don't perform to par" for sale to customers.

aka, there are employees that work in the shop, that abuse the shop for there own benefits.

obviously in this case one has "gone too far" replacing a modified, possibly working at stock settings motherboard, with a prime new motherboard that fits there bill, with there old "working" (but broken in the eyes of an enthusiast) component..... not even swaping the serial sticker..lol what fail!!!!

i wouldn't even talk to them, i would strait up ,hit up better business bureau with a formal complaint. think of it this way, would you want someone else to receive what you have? not hitting up BBB would be enabling such behavior, masking what and who that business really is (a fraud), enabling them to continue on with there ways.

be it the business in whole, or 1/xx person, it needs to be remedied.

i dont know about you, but here int he usa there are tons of lawyers that would take your case, and the defendant would lose, with owing of motherboard + your lawyers fees, but local publicity of such errand ways.

"its not cool" so do something about it, don't be a wuss and "take it" do something about it, imho
post #5 of 9
Thread Starter 
Thanks for the comments and suggestions. I had a "discussion" with someone from the store, they have agreed to take back my order. I always like to try that first - most of the time people are reasonable (especially in the face of overwhelming evidence).

They had a vaguely reasonable explanation for what happened (if you distilled down their reasons, it reduced to "human error" at their end) so I don't feel the need to name and shame them, since they are rectifying their error in full.

I forgot to mention that the first thing I noticed was what looked like a dead bug (actually a bit like a maggot, although I deny knowing exactly what a maggot looks like) in one of the external USB ports. Unlikely one of those got into the clean-room in the manufacturing plant!

So back to finding a motherboard, hopefully I can get one in the next couple of days and get onto my build before real work begins again...
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post #6 of 9
I woudl contact ASUS, tell them after you get your new board. I would think that maybe the person that works at the store OCed all the boards, found one that woudl do over 220blck and repacked the rest, accidently mixed up the parts. Makes perfect sense.

You guys have BBB in AU? that is cool.
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post #7 of 9
Thread Starter 
I wondered about there being some mad overclocker working there, but I think they just sent me an old RMA'd board by accident in the Christmas rush because it wasn't marked properly on the outside of the box (it was their last one in stock - warning bells as well as Santa's bells should have rung). Anyway I bought different M/B from somewhere else, so their loss.
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post #8 of 9
Change it & report to Asus

Take pix 1st...
Edited by LoneWolf - 1/2/11 at 10:44pm
LoneWolf Reborn
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post #9 of 9
Thread Starter 
End of story is that the store agreed to take back my purchase, and gave me a full refund. So whilst I was not "happy", I was eventually "satisfied". I ended up buying the bits that are in my sig from elsewhere.
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