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UPS = the grinch

post #1 of 22
Thread Starter 
Well, I ordered stuff off Newegg and used their cheapo delivery, and now UPS has it in my city but locked up until Jan. 03. I watched the tracker go through several cities in California, arrive here, and mysteriously diverted a slightly further city here. Apparently they don't make deliveries from Dec 23 to Jan 03. The package was supposed to be here today, Dec. 23.

I went to their storage area. They absolutely refuse to give it to me, even though I showed them my "government issued ID". Apparently they have it stored in an impenetrable container that is timelocked or something, because when I told them to "open it with what they closed it", they just shrugged. This continued the whole afternoon. However, the tracker now says "THE SHIPPER HAS REQUESTED A DELIVERY INTERCEPT FOR THIS PACKAGE / SAME DAY WILL CALL."

Why did I even buy the stuff now if I can't have it until a month later when prices will have fallen? How do I cancel the order? I don't want to ever give money to UPS or Newegg ever again. I'll just buy all my stuff from Fry's. It's worth the premium in return for a decent customer experience. BTW this is the first time I ordered something major online. All my other purchases online involves el cheapo books off Amazon.

(Ok, I didn't know there is a rants and raves section. It's at the bottom of the main page, I can't be bothered to scroll down"
Edited by ____ - 12/23/10 at 3:36pm
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So Saxy I Jazzed
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post #2 of 22
Whoa that's weird.

Your username troubles me.
post #3 of 22
Don't let your opinions of them falter from this experience. Newegg has fantastic customer service, and there are extremely rare occurrences of them being at fault. As far as UPS goes, they've always done great with packages for me and the people I've known; they are still required to give you your product if you choose to pick it up at the delivery center. I had a video card from EVGA that needed a signature, and they gave it there.

Speak with their customer support; they can't hold it hostage. And yeah, I laughed at the system name
post #4 of 22
LOL at Frys and customer service.
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post #5 of 22
that sort of thing happens when you order online around this time...

Things get backed up.

Certainly doesnt sound like neweggs fault anyhow.
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post #6 of 22
That's UPS for ya. They lost my dad's package that I was going to give to him as a present two years ago. I issued a support ticket and after weeks of going back and forth, he never got his present.
post #7 of 22
Yeah that's a UPS issue not a Newegg issue...once UPS gets the shipping info its in their hands.I would talk to a supervisor up there and say that is not acceptable.I always use there free shipping and it gets to me in about 2-3 days plus no taxes which rocks! sorry to hear about your troubles.I actually ordered $500 worth of stuff last week and somebody stole it from my porch but thankfully Newegg made everything simple and will replace it all and I should get it next week but I want it now because I want to build lol.Oh well can't be greedy!Supervisor man and raise hell
post #8 of 22
Wow, bad payment? Newegg apparently wants the package back?
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post #9 of 22
Most shipping companies I've dealt with are pretty bad. You gotta live with it, or get ready for a long drive.
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post #10 of 22
Dont blame newegg because you might have chose eggsaver shipping instead of <$20 3 day. UPS is just doing what the package label says....Newegg is the best to deal with...I live in New York and I sometimes get packages the VERY NEXT DAY from their NJ factory and if not I get it in 2 days...
Edited by Theory - 12/23/10 at 3:37pm
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