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Exciting information about the new keyboards from XArmor.

post #1 of 112
Thread Starter 
Bottom blue code box is the information I'm referring to in my title.

Update (Jan7):

I decided to trash my original thread and re-write the whole thing explaining my situation from beginning to end.

I ordered my first U9BL from XArmor, it has mis-aligned letters, iffy keys with some being broken(w/ paper shoved in stem), and coating issues. (Not the rubber spray everyone seems to talk about, but actual coating issues like I can see light coming through the black paint(?) on one key, and little specs of light on others, now of course the rubber spray is also uneven, but that's not what's causing light to bleed through.
(Keyboard serial 100500371)

I got a replacement, according to the serial number it was about ~70 keyboards older than my first one.

New keyboard has green-blue lighting that is less blue than first keyboard(first keyboard had a REALLY pretty deep blue), letters are MUCH improved. Misalignment is no longer an issue. But on this one it has quite the coating issues. My "P" and "Quotation" keys have major specs on them that almost resembles a lot of wear on a key. Black paint(?) not evenly done at all, and many other keys with small specs of missing black paint(?) on them. Also the cord seems damaged around where it comes into the keyboard.(Or something's loose? I don't know.) When I push it in the LED lights get super bright (brighter than level 8 brightness, I'd say level 10-12 if it had those levels, and the LED's become unresponsive unless I tug the cord away from the keyboard so it goes back to normal brightness and I regain my ability to change levels.

I contacted XArmor about how both my keyboards were, and literally asked them "what they think I should do." I also told them I'd rather not just keep receiving keyboards with keycap issues. (All in a nice manner of course, I love their customer service and I wouldn't piss them off, ever. )

Response:
Quote:
Dear "My name",

Thank you for your detailed email explaining about the imperfections.
Our U9BL-S brown switches and new U9BL blue switches version will be launched around February 2011.
What we could do now is have you send back both keyboards and we will issue you a refund.

Once our brown switches version becomes available, we can notify you and provide you the same discounted price that you got for your
current keyboard.

We thank you for all the details that you've given us and take your comments to improve on our upcoming product.

We sincerely apologize on any inconvenience that may have caused.

Please do not hesitate to contact us if you have further questions.
English is a little rough, but acceptable.

Alright.. my thoughts were that I'll just get a refund and research their new Brown keyboard coming up and see how good it is compared to these two U9BL's and I may purchase it. But I noticed what I highlighted in red and it intrigued me.

I asked them what they meant by the new U9BL blue switch keyboard.

Their response:

Quote:
Dear My Name,

We are almost out of the current U9BL keyboard, so the new batch will have all the improvements (Thank you to all the user's valuable feedback)

The newest U9BL (blue switches) & U9BL-S (brown switches) backlit keyboard will have the following changes

1) FN keys implementation (removed right windows key)
2) Backlighting will be in 4 steps, uses FN + numpad 8 / 2 to control
3) media keys will be using FN + F1 ~ F6
4) new keycap tooling to ensure the reliability of the key
5) will be using matte texture + UV coating(Not sure what this is, but a quick google says it has to do with wear protection.) with laser etched keys
6) computerized machine coating to ensure evenness on the keycap
7) New metal plate tooling under the PCB board
8) New LED specs with lower voltage to eliminate power surge on USB hub when both lighting and all USB ports are in use.
9) New power cut off design to reset USB hub if overloaded
10) Fix the LED unevenness (Which is mainly caused by mis-aligned letters, at least that's why the first keyboard I received from XArmor had brighter keys than others.)
11) I think it will have RED color extra W,A,S,D keycap instead of the current orange color

Thank you again for your patient and willingness to work with us.
Please let us know if you need further assistance.
If they're not blowing smoke up my ass, I'd say that's a pretty pro. (But then again maybe this is the way it should have been in the first place. )
Edited by Khaotik55 - 1/11/11 at 6:41pm
post #2 of 112
I'd return it for a new one
post #3 of 112
Thread Starter 
Quote:
Originally Posted by Morizuno View Post
I'd return it for a new one
I'm really starting to think about doing just that...

I also pulled out the space bar and noticed the little "+" thing all the way to the right that holds the stabilizer is cracked in two places along the side like someone tried to jam something too big into it. (same "+" thing that slides over the switch.)

It's like I got the only ghetto one from the assembly line, :x.



I know for a fact that I didn't do that.

Ooo look a candy cane chip. Nom nom nom.
Edited by Khaotik55 - 12/24/10 at 1:06am
post #4 of 112
I guess their molds are getting old. For keycaps

Yea, request a RMA immediately.
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post #5 of 112
Thread Starter 
Serial number ends in 371. (I'm assuming I have the 371st keyboard.)

Phaedrus2129's review keyboard. (99th keyboard) doesn't seem to have this issue at all in his photos.

If their molds are going bad after roughly 200, I don't think that's very good... is it...

Hopefully they will accept it back, because while trying to take off the wrist-pad only meant for Hercules to handle, I snapped off the little round bulb at the end of one of the prongs.

Super small damage, and the wrist-pad still attaches fully, so hopefully they won't mind.

Oh and also, the 4 orange caps they gave me, one is bigger/shaped differently than the other, so I had to put it on W so it didn't stand out. Maybe that was on purpose though because it's specifically made for W... I don't know...
Edited by Khaotik55 - 12/24/10 at 12:45am
post #6 of 112
The keys are lasered while on the keyboard. This can result in some off centered labels.

Details here including a video of the process. (Video set to Beethoven's 6th, 3rd movement because ART appreciation is important for today's youth).
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post #7 of 112
Thread Starter 
Quote:
Originally Posted by ripster View Post
The keys are lasered while on the keyboard. This can result in some off centered labels.

Details here including a video of the process. (Video set to Beethoven's 6th, 3rd movement because ART appreciation is important for today's youth).
Ok, but don't you think this is a bit extreme? My C/E keys are really close to the edge.

Was(is) your U9BL like this?
post #8 of 112
What happened to your number 4?
post #9 of 112
I can speak from personal experience as I have this keyboards, and mine looks NOTHING like that. Not only do yours look off centered but it also looks like the lettering is much higher on the individual key caps.

I would try and RMA it.


Quote:
Originally Posted by Yoko Littner View Post
ewww mechanical keyboard's...

so... 1990's..

Get more modern and sleek board. and this wouldn't happen
<--- Prays you are kidding.
    
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post #10 of 112
Quote:
Originally Posted by GeforceGTS View Post
What happened to your number 4?
Lol. Surprised it took that long to be pointed out.
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