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RMA to Manufacturer or Amazon

post #1 of 8
Thread Starter 
Where would you guys recommend sending RAM back for RMA if it was purchased recently?

The manufacturer or Amazon?

I have a faulty Mushkin kit (3x2GB) kit where 1 stick is dead.
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CMLXXX - RAMPAGE
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post #2 of 8
Retailer. It'll most likely be quicker and more painless. A manufacturer RMA should only be done if you no longer have a contract with the retailer.
post #3 of 8
I really like Amazon's return policy, and since I have no experience with Mushkin, I can imagine their RMA process may take several days. Also, most of the time, most manufacturers make the customer pay for shipping, when Amazon pays for return shipping if it is Amazon's fault (which should be the standard for almost all RMAs).

TL;DR Try Amazon first.
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post #4 of 8
If it's new and recently purchased, I'd do Amazon as long as they still have some in stock so you're not left waiting.

Otherwise hit Mushkin up.
    
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post #5 of 8
Thread Starter 
Thanks guys.
CMLXXX - RAMPAGE
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Intel Core™ i7-980X [4.1GHz] 1.32v Asus Rampage III GENE EVGA GeForce™ GTX 1080 FTW 6GB Corsair Dominator GT 1600MHz 
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CMLXXX - RAMPAGE
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500GB Samsung 850 PRO 1TB Samsung Spinpoint F3 Corsair H100i + 2x GentleTyphoon AP-15 Windows 7 Ultimate x64 
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Dell Ultrasharp™ U2410 Rev A04 Ducky DK 9008-BELLB CherryMX Browns OCN Edition! Corsair HX620W Corsair 350D 
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post #6 of 8
Quote:
Originally Posted by ohzer0;11760593 
Where would you guys recommend sending RAM back for RMA if it was purchased recently?

The manufacturer or Amazon?

I have a faulty Mushkin kit (3x2GB) kit where 1 stick is dead.

I'd hit up Mushkin. They should have an advanced RMA which will immediately ship out a new kit to you. You'll be charged for it, but the charge will be reversed when they receive your damaged sticks back. That's what I'd do.
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post #7 of 8
ohzer0,

Typically RMAs are done with the reseller if it is within 30 days of the original purchase.
If you have any issues with the RMA with the reseller, which I doubt, let me know.
post #8 of 8
Thread Starter 
Quote:
Originally Posted by MushkinSean;11762429 
ohzer0,

Typically RMAs are done with the reseller if it is within 30 days of the original purchase.
If you have any issues with the RMA with the reseller, which I doubt, let me know.
Awesome. Thanks.
CMLXXX - RAMPAGE
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CPUMotherboardGraphicsRAM
Intel Core™ i7-980X [4.1GHz] 1.32v Asus Rampage III GENE EVGA GeForce™ GTX 1080 FTW 6GB Corsair Dominator GT 1600MHz 
Hard DriveHard DriveCoolingOS
500GB Samsung 850 PRO 1TB Samsung Spinpoint F3 Corsair H100i + 2x GentleTyphoon AP-15 Windows 7 Ultimate x64 
MonitorKeyboardPowerCase
Dell Ultrasharp™ U2410 Rev A04 Ducky DK 9008-BELLB CherryMX Browns OCN Edition! Corsair HX620W Corsair 350D 
MouseMouse PadAudioAudio
Logitech G502 Zowie G-RF HiFiMAN HE-400 Objective 2 + Objective DAC 
AudioAudio
Creative Sound Blaster Z Logitech Z-5500 
  hide details  
Reply
CMLXXX - RAMPAGE
(18 items)
 
  
CPUMotherboardGraphicsRAM
Intel Core™ i7-980X [4.1GHz] 1.32v Asus Rampage III GENE EVGA GeForce™ GTX 1080 FTW 6GB Corsair Dominator GT 1600MHz 
Hard DriveHard DriveCoolingOS
500GB Samsung 850 PRO 1TB Samsung Spinpoint F3 Corsair H100i + 2x GentleTyphoon AP-15 Windows 7 Ultimate x64 
MonitorKeyboardPowerCase
Dell Ultrasharp™ U2410 Rev A04 Ducky DK 9008-BELLB CherryMX Browns OCN Edition! Corsair HX620W Corsair 350D 
MouseMouse PadAudioAudio
Logitech G502 Zowie G-RF HiFiMAN HE-400 Objective 2 + Objective DAC 
AudioAudio
Creative Sound Blaster Z Logitech Z-5500 
  hide details  
Reply
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