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Wireless not showing on one laptop

post #1 of 4
Thread Starter 
I'm having a brain fart here, and I'm not anywhere near a laptop to help do troubleshooting.

My friend is at his mother's house for Christmas break. At his mom's house, she has a wireless network setup that was password protected. Someone else setup the network, and connected her laptop to it. She is always connected when she logs on, and never has to enter the WPA key.

Anyway, long story short, she didn't know what the password was, so I guided my friend over the phone, through to her router's web interface. He navigated to the security page under the wireless tab, and found that the key was one generated by the interface. He cleared the password, and they set it to something they both would remember. He saved the settings, then tried connecting with his laptop. He found the network, attempted connection, it requested the key, he put in the key he set it to, it worked, he has the internet now on his laptop. Also, this is the only wireless network in the area, so it's the only one that shows up.

Now, here is the issue. His mother's laptop, no longer finds the network. When he tries to view available, nothing shows up, and the wireless is not connected. Not really sure at this point, what the best route is. I'm sure I could figure it out if I was in front of it, but I'm not, and my brain just isn't working right now. Can anyone help me out here?
Vecte's Rig
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CPUMotherboardGraphicsRAM
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RAMHard DriveHard DriveOptical Drive
8GB (2 x 4GB) G.Skill Sniper PC3-12800 1TB SAMSUNG Spinpoint F3 500GB Western Digital Caviar Blue ASUS DRW-24B1ST CD/DVD Burner 
Optical DriveCoolingCoolingOS
ASUS SBC-06D1S-U Blu-Ray Drive Corsair CWCH50-1 Cougar CF-V12HP Vortex Windows 7 Professional 64-Bit 
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Vecte's Rig
(23 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-8350 Black Edition ASUS Sabertooth 990FX ASUS GTX780-DC2OC-3GD5 8GB (2 x 4GB) G.Skill Sniper PC3-12800 
RAMHard DriveHard DriveOptical Drive
8GB (2 x 4GB) G.Skill Sniper PC3-12800 1TB SAMSUNG Spinpoint F3 500GB Western Digital Caviar Blue ASUS DRW-24B1ST CD/DVD Burner 
Optical DriveCoolingCoolingOS
ASUS SBC-06D1S-U Blu-Ray Drive Corsair CWCH50-1 Cougar CF-V12HP Vortex Windows 7 Professional 64-Bit 
MonitorMonitorMonitorKeyboard
ASUS PB278Q 27" LED ASUS VE276Q 27" LCD Mount-It! Dual Freestanding Monitor Stand Logitech G15 V1 (Red LED Replacement) 
PowerCaseMouseMouse Pad
SeaSonic X-SERIES X-1050 LIAN LI PC-7B Plus II Razer Naga Molten Edition Ikki Tousen Mouse Pad 
AudioAudioAudio
HT Omega Striker 7.1 Logitech Z-2300 MXL AC-404 
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post #2 of 4
Is WIFI turned on?
post #3 of 4
Make sure to remove the existing settings for that network.
Usually you'll get it with an X such as "settings do not match the requirements for this network".
If it doesn't show up whatsoever
1) Make sure the wifi is on by using the toggle switch or FN key
2) Manually enter the wireless SSID and credentials and try to connect
Waiting on X399
(13 items)
 
  
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AMD Phenom II B57 @ X4 3.9 Gigabyte 790FXTA-UD5 Sapphire Radeon 290 8 GB G.Skill 2133 
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Waiting on X399
(13 items)
 
  
CPUMotherboardGraphicsRAM
AMD Phenom II B57 @ X4 3.9 Gigabyte 790FXTA-UD5 Sapphire Radeon 290 8 GB G.Skill 2133 
Hard DriveCoolingOSKeyboard
250 GB 840 EVO Noctua NH-D14 Windows 10 Logitech K350 
PowerCaseMouseMouse Pad
Seasonic x750 Corsair 600T Logitech G100s Razer Goliathus Speed 
Audio
Plantronics Gamecom 788 
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post #4 of 4
Thread Starter 
We just got it working. Ended up being a priority issue.
Vecte's Rig
(23 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-8350 Black Edition ASUS Sabertooth 990FX ASUS GTX780-DC2OC-3GD5 8GB (2 x 4GB) G.Skill Sniper PC3-12800 
RAMHard DriveHard DriveOptical Drive
8GB (2 x 4GB) G.Skill Sniper PC3-12800 1TB SAMSUNG Spinpoint F3 500GB Western Digital Caviar Blue ASUS DRW-24B1ST CD/DVD Burner 
Optical DriveCoolingCoolingOS
ASUS SBC-06D1S-U Blu-Ray Drive Corsair CWCH50-1 Cougar CF-V12HP Vortex Windows 7 Professional 64-Bit 
MonitorMonitorMonitorKeyboard
ASUS PB278Q 27" LED ASUS VE276Q 27" LCD Mount-It! Dual Freestanding Monitor Stand Logitech G15 V1 (Red LED Replacement) 
PowerCaseMouseMouse Pad
SeaSonic X-SERIES X-1050 LIAN LI PC-7B Plus II Razer Naga Molten Edition Ikki Tousen Mouse Pad 
AudioAudioAudio
HT Omega Striker 7.1 Logitech Z-2300 MXL AC-404 
  hide details  
Reply
Vecte's Rig
(23 items)
 
  
CPUMotherboardGraphicsRAM
AMD FX-8350 Black Edition ASUS Sabertooth 990FX ASUS GTX780-DC2OC-3GD5 8GB (2 x 4GB) G.Skill Sniper PC3-12800 
RAMHard DriveHard DriveOptical Drive
8GB (2 x 4GB) G.Skill Sniper PC3-12800 1TB SAMSUNG Spinpoint F3 500GB Western Digital Caviar Blue ASUS DRW-24B1ST CD/DVD Burner 
Optical DriveCoolingCoolingOS
ASUS SBC-06D1S-U Blu-Ray Drive Corsair CWCH50-1 Cougar CF-V12HP Vortex Windows 7 Professional 64-Bit 
MonitorMonitorMonitorKeyboard
ASUS PB278Q 27" LED ASUS VE276Q 27" LCD Mount-It! Dual Freestanding Monitor Stand Logitech G15 V1 (Red LED Replacement) 
PowerCaseMouseMouse Pad
SeaSonic X-SERIES X-1050 LIAN LI PC-7B Plus II Razer Naga Molten Edition Ikki Tousen Mouse Pad 
AudioAudioAudio
HT Omega Striker 7.1 Logitech Z-2300 MXL AC-404 
  hide details  
Reply
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