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Corsair TX line changed in secret - Page 13

post #121 of 209
Quote:
Originally Posted by reflex99 View Post
Currently the CX430 is on newegg for $43.99 meanwhile the Antec Neo 400c (which is a far better PSU) is $44.99. At those prices, the Antec is a far more attractive option.

You could say that the CX430 provides an extra 30w, but In reality, it cannot unless your PC/room is really cold
The CX430 drops down to the $35 on rebates quite often. I don't know about the Antec 400.

Antec 400 traditional pricing:
http://camelegg.com/product/N82E16817371029

Corsair CX430 traditional pricing:
http://camelegg.com/product/N82E16817139017


But you've got a point, and we're already tweaking some things on all our product lines to make them better, including CX.
post #122 of 209
Phaedrus administrates the spanking of Corsair once again
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post #123 of 209
The only reason i got a CX430 over something else, is because it was $15 after rebate.

But as your graphs show, unless there is a rebate, both are usually in the $45 range
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post #124 of 209
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Also, I'd like to apologize for others on this site who seem to take this as an indication that you've turned totally evil, as this was not my intent. Even with careful wording people see "Corsair has done bad" and interpret that as "Corsair has turned to crap". This is unfortunate. These people hurt me almost as much as they hurt you, but more indirectly; as you noticed, I've had to defend myself from a couple accusations of indiscretion. Still, I consider it my responsibility to call companies out on this, and with the massive Corsair fan club that exists I have to make sure it's visible as otherwise the information will get lost in the "well you're just a fanboy" haze.
post #125 of 209
Quote:
Originally Posted by CorsairGeorge View Post
The CX430 drops down to the $35 on rebates quite often. I don't know about the Antec 400.

Antec 400 traditional pricing:
http://camelegg.com/product/N82E16817371029

Corsair CX430 traditional pricing:
http://camelegg.com/product/N82E16817139017


But you've got a point, and we're already tweaking some things on all our product lines to make them better, including CX.
Not everyone likes rebates though. I've had several rebates (from various companies) that were never returned to me. The ones that do succeed always take months to process.

It isn't unreasonable to think that some people shy away from rebates.


I personally rarely recommend products to someone based on the "after rebate" price.
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post #126 of 209
Quote:
Originally Posted by Phaedrus2129 View Post
I know why you've moved to PSHII; CWT is discontinuing PSH, PSHII is cheaper, and you'll have a higher profit margin with PSHII than with the old PSH units. PSH vs. PSHII are different enough to warrant new reviews, and certainly PSHII is different enough from SeaSonic's S12 platform to justify a new look at that unit at least. But when it comes down to it, the current TX750 is not the same product that earned thousands of five star reviews on Newegg, and consumers have a right to know what they are buying.
I think this becomes a philosophical matter at some point.

When a product changes, yes, consumers have a right to know about it. However, whether that change is big enough to warrant new reviews, press releases, and a marketing blitz is debatable.

If we'd planned on selling the product for a longer period of time - yeah, we may have done that. But as it is, the -C is a stop-gap measure, effectively. It's good, better than the original PSH in every measurable way that I can see, and cheaper to manufacture, to boot. Which is why it goes down in price more frequently. But yeah, we might just have to agree to disagree on this one.

Quote:
The CX series was never intended to be world class, but the problem is that you've built yourselves an image of being world class. I could probably find a dozen technicians in as many hours who don't see any difference between the CX600 and the HX650 except the price, modularity, and 50W. When you present yourself as a world class company you need to keep true to that. Would you be fine with it if BMW or Lamborghini released something in the class of a Honda Civic, with no reviews and the specs sheets quietly understated? At least in the car world, people would notice the difference soon enough and call bull. With PSUs, the enthusiast market are the ones who will notice, and believe it or not even enthusiasts sometimes have needs for budget PSUs. And the enthusiast market are the people who've taken your company to where it is today.
You're right. This is why Mercedes doesn't label the Smart car as a Mercedes, and why BMW doesn't label the Mini as a BMW. Luxury brands want to keep their luxury heritage, where people will still pay a premium for the nameplate.

I guess in this situation, we could have done what Lian-Li does with their lower-end cases and create a sub-brand (LanCool) for us.

Corsair TX, HX, and AX.
and "Privateer" CX and GS or something like that.

Ah well, you learn something new every day.

Quote:
I would have no problem with the CX430, if it was labeled as a 300-350W unit rated at 40C and sold for $30. Because that would be an honest rating. Calling it a 430W requires rating it at room temperature (Dubai room temperature at any rate) and inflating the power rating via overdrawing the +5V and +3.3V. These are on par with or only slightly less shady than marketing something at its peak draw. What next, counting the +5VSB and -12V like Ultra does?

As a company that has earned a reputation as world class, you do not get to stoop to those levels, no matter how good the profits from it look in your quarterly projection. I'm not upset because these products are remarkably poor; I'm upset because you've casually stained your once spotless record.
Understood. I don't agree with you 100%, but you make some good points.
Quote:
When it comes down to it, the CX430 is not a 430W power supply, not by the standards one holds a Corsair PSU up to. And the revised TX series has been handled very clumsily and you should have been more transparent about when these were shipping, and providing new review samples to show us that you are not reneging on your promise of world class reliability, quality, and performance.
I think holding Corsair to a higher standard than our competitors is sometimes good and sometimes bad. We certainly put a lot of work into every one of our parts. But we do make mistakes occasionally - and we hope to learn from them.

Thanks for the civil discussion - I think transparency is probably the best policy, and we'll definitely work towards being a lot more clear about things like this in the future.

Thanks guys - I'm off to lunch with my wife. Also - just FYI, I might not respond to private messages in a week or two as she's like 10 months pregnant so if I don't respond to your PM or email, don't hold it against Corsair.
Edited by CorsairGeorge - 12/27/10 at 1:26pm
post #127 of 209
Quote:
Originally Posted by Phaedrus2129 View Post
Also, I'd like to apologize for others on this site who seem to take this as an indication that you've turned totally evil, as this was not my intent. Even with careful wording people see "Corsair has done bad" and interpret that as "Corsair has turned to crap". This is unfortunate. These people hurt me almost as much as they hurt you, but more indirectly; as you noticed, I've had to defend myself from a couple accusations of indiscretion. Still, I consider it my responsibility to call companies out on this, and with the massive Corsair fan club that exists I have to make sure it's visible as otherwise the information will get lost in the "well you're just a fanboy" haze.
If I came across as trying to down corsair as a whole, I'm sorry, that is now what I meant. They make some PSUs that are decent.

However, I completely disapprove of Corsair's marketing strategy with the CX and new TX series.
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post #128 of 209
Although this thread was supposed to be about the platform change of the TX line, I would like to address the CX line.

I personally do not really care about the change to a CWT design. Perhaps it would have been nicer to note the change...but...

What Corsair has done to its CX line is unexcusable. The CX400 was THE low power PSU of choice for almost the entire two years it was in service. The CX430: What are we to think of that?

If Thermaltake did it...fine
If Cooler Master did it...cool

But if Corsair does it...not fine, not cool

Thermaltake and Cooler Master and brands like those have a reputation of constantly frigging up some products, rebounding with others, frigging up other products, and so forth.

Corsair has built up a name like no other. "When in doubt, choose Corsair!" has been the unofficial slogan of system builders around the world. Do you want people to doubt the quality of a Corsair product?

Corsair should think about the mess they could and are getting themselves into.

Don't get me wrong. Corsair is a great company, but don't make these avoidable mistakes. Hell, I just built a computer for my friend and its packed with Corsair goodies. But please, just do us all a favor...

EDIT: Oh and I don't mean to butt in on this debate. Nor do intend to sound harsh and/or copy the words of Phaedrus. It's what I feel is true.
Edited by TheLaw - 12/27/10 at 12:37pm
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post #129 of 209
Quote:
Originally Posted by CorsairGeorge View Post
Thanks guys - I'm off to lunch with my wife. Also - just FYI, I might not respond to private messages in a week or two as she's like 10 months pregnant so if I don't respond to your PM or email, don't hold it against Corsair.
Congrats
Do you know if it's a guy or girl?
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post #130 of 209
Thread Starter 
Of course. I hope any lessons learned here carry through and are applied to future products.


In the meantime, in the spirit of transparency, can you look into a few things?
1.) When did the -C models ship to retailers?
2.) Are the -C models still be packaged in the original packaging, despite differences in specs and marketing? (for instance, rated at 40C instead of 50C, at least by CWT)
3.) Has the VX550 been replaced with a PSHII model and will we see it labeled as CMPSU-550VX-C?
4.) Ditto for the HX650

And I still highly suggest sending out the TX650-C for review, as that's from a completely different manufacturer. That, at least, probably warrants new reviews.



And I hope you won't mind too much if the new CX series falls into the same category as the Antec Basiq series; seldom recommended unless highly discounted.



Oh, and congratulations on the kid.
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