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(Solved) USPS broke my new Corsair 650TX (I think...)

post #1 of 14
Thread Starter 
Update: Just going to go through Corsair RMA and see if I can get any payment for the mobo it may have toasted. Thanks again.


This is a question about liability and proof of internal damage to a PSU:


The back history:
I purchased a new Corsair 650TX PSU from newegg.com during the blackfriday sale. I sent it to my house, and planned to ship it along side a number of other items later.

However, my girlfriend needed it sooner than planned so I shipped it over to her via a USPS flatrate box.

When newegg.com sent it to me they basically shoved it in a box with 2 packing peanuts. There was very little additional protection, because Corsair puts an insane amount of protective foam within the box.

So I did the same thing for the USPS box and just put in the PSU box without additional protection.

Long story short:

Bought it from newegg.com, shipped to my address, later shipped via USPS flatrate to my girlfriend.

When the power supply got to my girlfriend's it didn't show any signs of damage or mishandling by USPS, however upon installing it she got about an hour of reliable use before it made a loud buzzing noise and died. Unfortunately as far as I can tell it also took out her motherboard. Will be able to confirm that when I get back.

My Questions:
I purchased insurance for the PSU, $80 which mostly covers it, but how am I supposed to prove USPS broke it? There's no damage to the packaging and it's entirely possible it was broken in shipment from newegg, and not by USPS...

Additionally, assuming the motherboard is broken, what are the chances USPS would cover the damage a broken PSU caused?

Is it even worth bothering to file a claim :/
Edited by [\/]Paris - 12/25/10 at 10:03pm
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post #2 of 14
Maybe it was just faulty???
post #3 of 14
Thread Starter 
Quote:
Originally Posted by wire View Post
Maybe it was just faulty???
That too is possible, that's why I'm trying to decide whether it's worth giving USPS grief over...
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post #4 of 14
Quote:
Originally Posted by [\\/]Paris View Post
That too is possible, that's why I'm trying to decide whether it's worth giving USPS grief over...
I would just RMA the PSU. You will get a new PSU much faster than the whole claim process with USPS.
post #5 of 14
There is a chance that neither broke it and it was just a defective powersupply... This does happen..... Is her motherboard still under warranty???? If so then your best bet is to RMA the PSU back to NE (if still under there warranty) and RMA the board, if dead, to the manufacturer... If her board isn't under warranty and you can confirm that it is dead.. then contact Corsair might be your better approach as they are known to replace other manufacturers HW if something of theirs takes out another component (from other threads here on OCN I know they will with their water cooling systems) Not sure if they will for a PSU but its worth a try.

Edit: Also since I have worked as a Customer Service Rep for UPS and several large computer companies technical support.. without Physical Damage to the shipping box the chances of getting any kind of claims approved through the shipping company is Slim to None and slim has packed up and left the building!
Edited by BlkDrgn28 - 12/25/10 at 9:55pm
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post #6 of 14
Quote:
Originally Posted by wire View Post
I would just RMA the PSU. You will get a new PSU much faster than the whole claim process with USPS.
+1
It doesn't sound to me like USPS is at fault, but the PSU itself.
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post #7 of 14
Quote:
Originally Posted by wire View Post
I would just RMA the PSU. You will get a new PSU much faster than the whole claim process with USPS.
This. I RMA'd my TX750 when it died, got a brand new, shrink-wrapped PSU in return.
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post #8 of 14
Thread Starter 
Quote:
Originally Posted by BlkDrgn28 View Post
There is a chance that neither broke it and it was just a defective powersupply... This does happen..... Is her motherboard still under warranty???? If so then your best bet is to RMA the PSU back to NE (if still under there warranty) and RMA the board, if dead, to the manufacturer... If her board isn't under warranty and you can confirm that it is dead.. then contact Corsair might be your better approach as they are known to replace other manufacturers HW if something of theirs takes out another component (from other threads here on OCN I know they will with their water cooling systems) Not sure if they will for a PSU but its worth a try.

Edit: Also since I have worked as a Customer Service Rep for UPS and several large computer companies technical support.. without Physical Damage to the shipping box the chances of getting any kind of claims approved through the shipping company is Slim to None and slim has packed up and left the building!

Interesting point about Corsair's RMA service, thanks.
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post #9 of 14
Thread Starter 
Quote:
Originally Posted by repo_man View Post
This. I RMA'd my TX750 when it died, got a brand new, shrink-wrapped PSU in return.
I figured their RMA service was pretty good, hence buying that brand.
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post #10 of 14
Thread Starter 
Thanks for the suggestions everyone, what I might try is seeing if Corsair would be willing to cover the cost of the damaged mobo. It's an Asus but it's in an HP system, and trying to get HP to repair it would force my girlfriend to send the whole blasted system back. Not really an option since she uses it for work. Thankfully I have a spare compatible mobo, worst case scenario.

Appreciate the options/experience.
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