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Need to RMA

post #1 of 32
Thread Starter 
I bought a Evga GTX 570 around two weeks ago and guess it's a defected card because it doesn't display anything after I finished my build. Tried lots of things and still nothing, fan works though. I want to know how does the RMA work with Evga as I've never had a video card before. I bought it from Mwave so do I sent it back to Mwave or Evga directly?
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Yogi
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post #2 of 32
Have you tested with another video card?
Also do you have a speaker for the system error beeps?
Did you plug the power pins into it, PSU model? Ram branding?
How sure are you that the video card is the problem, List to us what you have tried. (Could well just be a memory issue.. i know many people who don't put the system memory into the correct slots..)
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Clevo P150EM
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post #3 of 32
Thread Starter 
I don't have external speakers connected, have a SeaSonic 750W 80 Plus Gold PSU, Super talents 2000mhz cas7 (connected to slots 1,3,5)

What I have tried is two different monitors, different PCI slots, VGA, HDMI and DVI port that's about all.
Yogi
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Yogi
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post #4 of 32
RMA with the reseller if its within 30 days (some do up to 45), otherwise RMA with eVGA.

I would strongly recommend you test a different card before you diagnose it as the video card.
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post #5 of 32
Thread Starter 
Problem is this is my first build and don't have no other card laying around.
Yogi
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Yogi
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post #6 of 32
Is the memory in the correct way to what the manual says?
And do you have an internal speaker connected the the motherboard to diagnose system beeps if something is causing an error?
Tried running just 1 stick of ram?
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Clevo P150EM
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Dell Vostro 1500
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Intel i7 3820QM P15xEMx Nvidia GTX 680M Samsung 16GB *4x 4GB @ 1600mhz 
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Samsung SA850T 27" PLS 2560x1440 via DP 180W AC Adapter Clevo P150EM Touchpad 
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Intel Mobile Core 2 Duo T7500 Dell - WY041 NVIDIA GeForce 8600M GT  Samsung 3GB Total 667mhz 
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Samsung  WDScorpio Black WD3200BEKT 320G DVD+RW Yellow Pages 
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post #7 of 32
Do you have one of these...
http://www.on2tech.com/8ohm.html
H.O.G
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H.O.G
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post #8 of 32
not trying to be a smart @$$ but is the 2 6pins plugged in? I can happen to the best of us.
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post #9 of 32
Quote:
Originally Posted by CDub07 View Post
not trying to be a smart @$$ but is the 2 6pins plugged in? I can happen to the best of us.
^ What he said, sometimes Asus puts a cap on the second CPU power plug, should be two 6 pin cpu power plugs.
H.O.G
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H.O.G
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post #10 of 32
Thread Starter 
Should I connect speakers to the computer?

I'll try just one stick but which slot should I do ( I have a triple channel motherboard, would it matter if it uses 1 stick).

The two 6 pins are connected and the fan on the video card is running.
Yogi
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C300 128GB - 2x WD 2TB Green & Samsung 500GB Lite-On Blu-ray Burner Windows 7 Ulitmate x64 LG 47LX6500 
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Das Keyboard Model S SeaSonic 750W 80+ Gold Corsair Obsidian 800D logitech Performance Mouse MX 
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Razer Dual 
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Yogi
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CPUMotherboardGraphicsRAM
i7-970 Asus Rampage III Extreme Evga GTX 570 Super Talents 2000MHZ Cas 7 
Hard DriveOptical DriveOSMonitor
C300 128GB - 2x WD 2TB Green & Samsung 500GB Lite-On Blu-ray Burner Windows 7 Ulitmate x64 LG 47LX6500 
KeyboardPowerCaseMouse
Das Keyboard Model S SeaSonic 750W 80+ Gold Corsair Obsidian 800D logitech Performance Mouse MX 
Mouse Pad
Razer Dual 
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