Let me clear the air.
Having owned a 2008 HP Pavilion model, it was apparent at that time that the workmanship wasn't the best out there.
The screen bezel is tacky and has little bulges in places.
The metal speaker grill arrived with a dent, and was ill-fitting.
There were odd lumps and bumps on the palmrest, keyboard was kind-of arced in an odd way; and the ';' key was sticky. It was like a touchpanel - you didn't even need to use force on that key to activate it.
Put bluntly, it was an atrocity.
Then there were the display issues.
Purchased in Jan 2008, it quickly ran into issues in Jun 2008.
First, the fingerprint reader went kaput.
Then, the display conked out on me while I was surfing the Net, only to re-appear in 9 different sections, and the entire screen bathed in pink lines.
Being covered under the statutory 1 year warranty, I sent it for repair.
Over at the repair centre, hordes of other people with similar notebooks or notebooks based on the same platform and sharing the same chassis were queuing up to register for repairs.
This just shows the (lack of) quality in those notebooks, at that time.
Worse still, not only was there a very long waiting time - the customer service officers did not even call after the repairs were completed.
Only after three weeks did we call and realise that it had been completed a long time ago.
Why was it that we were not given a call?
This is puzzling.
Following that, I collected the notebook; and luckily enough for me, had the sense to first test it at the centre before bringing it back.
But what is this? They replaced my 128MB 8400M GS with a 64MB one!
Sure, I don't game on that notebook, but it made a world of difference.
Suddenly, Windows took half an hour to start, it took five entire minutes to load IE7 (the latest and greatest for me at that time), and it would hang the moment you got on YouTube.
Not to mention, HD video playback was appalling.
I took it back and had them repair it within a week, threatening Small Claims Court if they failed to do so.
But wait - after that lengthy story, does this still hold today?
I think not.
Let's visit two of my friends who use modern (2010 lineup) HP notebooks.
As compared to me, I can say that they use their notebooks in a pretty rough manner.
So far, none of them have had their notebooks sent for repair.
One has a Pavilion dm3, which has been running for 1,650 hours thus far.
The other has an Elitebook 2540p which is basically turned on as long as its on a table.
Nearing 2,000 or more hours now, I'd say.
This only goes to prove that the misconceptions of HP are mostly carried from the 2008/9 era, where the entire Pavilion series was crap.
Right now though, I fail to see the current lineup being crap.
The Envy series may be a tad expensive, but they have some of the best build quality around.
And here's what I say - every HP notebook comes with sound quality ranging from half-decent, to excellent.
Especially for my 2008 dv2713tx.
Amongst all its shortcomings, it has its stronghold in terms of audio. The built-in Altec Lansing speakers ring loud and clear.
Try getting that from my new Asus K42Jr.
And also, I should mention - it is still going strong after repairs. After having the keyboard fixed, new panels placed and graphics card replaced with the correct one, it's now folding 24/7 on my table.
GPU and CPU temps hit a high of 98 Celsius day to day, but there have been no issues thus far, for the ~700 hours I've been folding on it.
It currently sits at 2,262 hours of uptime, and I hope to wring much more out of it.
Originally Posted by guyladouche
Pointless to argue or rationalize.
I've found HP build quality no worse than any other major notebook manufacturer, and better than a lot (::cough::ASUS::cough:: ).
I love my work 8440p Elitebook--never had a better laptop.
And to address the apparent wide-spread servicing of HP's by the previous poster, I'm sure your exact story is had by other computer repair persons, only in their experience, the computers were Dells or Gateways or (insert brand here).
ASUS, on the other hand--never been more disappointed in my UL80J. Worst build quality ever, and the shoddiest support for applications and drivers.
This HP is promising, and quite in the price range of what I'd expect--actually, a bit below what I had suspected for a new SB release.
Ah yes, the UL80.
I have a friend who owns the UL80VT.
You can literally bend the right side of the laptop, and the DVD drive has left gaps since day one.
And should I mention that the keyboard on my K42Jr is bending!?
So here's proof.
HP's build quality is no worse than any other mainstream manufacturer.
Oh, so they run warmer.
Try putting a MacBook on your lap then.Edited by Volvo - 12/28/10 at 4:21pm