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HIS RMA - Does it exist?

post #1 of 13
Thread Starter 
A friend of mine handed me his dead HD4850 after I sold him my HD4850 for $30 some time ago and said, "You can keep whatever they send back." He even gave me his proof of purchase from Newegg. Well, I called up HIS, no answer on tech support line. Their RMA is done through LexyPacific and there's no online RMA submission other than printing out some RMA form, filling it in and then scanning both that and the proof of purchase to send via email. Otherwise, it's snail mail or fax. Clearly something about that company is shady...

Anyone ever have luck with HIS or should I just give up right now?
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post #2 of 13
did you call this number ? (408) 331-8847
post #3 of 13
Why can't you email them?

That is how most companies do it
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post #4 of 13
Quote:
Originally Posted by RallyMaster View Post
A friend of mine handed me his dead HD4850 after I sold him my HD4850 for $30 some time ago and said, "You can keep whatever they send back." He even gave me his proof of purchase from Newegg. Well, I called up HIS, no answer on tech support line. Their RMA is done through LexyPacific and there's no online RMA submission other than printing out some RMA form, filling it in and then scanning both that and the proof of purchase to send via email. Otherwise, it's snail mail or fax. Clearly something about that company is shady...

Anyone ever have luck with HIS or should I just give up right now?
Give the BBB a call.They may get HIS out of hiding.
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post #5 of 13
Thread Starter 
Quote:
Originally Posted by jach11 View Post
did you call this number ? (408) 331-8847
Yes, I did. No one picked up so after the 3rd try, I gave up. Do I bother contacting them via email? Doesn't seem like their offices show signs of life.
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post #6 of 13
I've used HIS rma twice. I broke 2 4850s and filed an rma and filled out the form and sent my 4850. Both of the ones that I got back were new. I broke them doing volt mods but yes they do have an rma service and it's actually pretty good in my experience.

Try this.
http://www.lexycomp.com/forms/rma.pdf

Also view this thread for reference. I Googled "His rma" and it came up as a thread I started about 2 years ago. Hope that helps you.
    
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post #7 of 13
have you thought about calling to their headquarters? 85227963788
post #8 of 13
Thread Starter 
Quote:
Originally Posted by skatingrocker17 View Post
I've used HIS rma twice. I broke 2 4850s and filed an rma and filled out the form and sent my 4850. Both of the ones that I got back were new. I broke them doing volt mods but yes they do have an rma service and it's actually pretty good in my experience.

Try this.
http://www.lexycomp.com/forms/rma.pdf

Also view this thread for reference. I Googled "His rma" and it came up as a thread I started about 2 years ago. Hope that helps you.
Alright, I'll do some printing and scanning and send them an email. Thanks.

Quote:
Originally Posted by jach11 View Post
have you thought about calling to their headquarters? 85227963788
That an international number?
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post #9 of 13
Quote:
Originally Posted by RallyMaster View Post
Yes, I did. No one picked up so after the 3rd try, I gave up. Do I bother contacting them via email? Doesn't seem like their offices show signs of life.
I don't understand why you think emailing them is unorthodox.

I email eVGA to get rma stuff. Same with MSI
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Mpowerlicous
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Alienware M9700 chassis 
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post #10 of 13
I emailed them a question, but they took 5 days to answer.

So email is the best way to deal with them.
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