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ASUS G73JH BEST BUY 5870M Issues

post #1 of 21
Thread Starter 
I purchased the above mentioned laptop in may of 2010 and in the last two weeks it has started to act up.

One issue i'm having is that when i hit the power button the back lighting for the KB and all other LED light up as normal but it will sit (presumably doing nothing) fro roughly 30 seconds before it will post. This never use to happen.

When the laptop finally boots the fans stay throttled at 100% both CPU and GPU, i have tried rebooting, blowing out the vent ducts bot all that came out was very fine dust, nothing fuzzy.

and finally when i shut down the laptop it will go through all the steps and everything seems to shutdown except for the fans and the lights on the laptop. hard drive indicator doesn't show any activity, I've checked with my router and the laptop will no longer have network activity.

I know that there is a new BIOS update and i will be attempting that soon. I don't believe this will fix the issue since these are all new issues that haven't existed before.

Although the laptop seems find during use once it gets past these issues. I have upgraded the unit from 6GB of ram to 8GB. I have also installed a 160GB Intel SSD. I don't believe these have anything to do with the issue at have because i installed those all back when i got the laptop, i have't had any issues since. Plus the fact after the long delay the computer seems to work. I have tried running with a single stick of ram and swapping it to rule out ram. Ive also removed the SSD and HDD and the laptop still has the boot up issue so i don't believe those are related to the problem at hand.

Any additional ideas would be greatly appreciated.


Here is a video i put together quick to display what i'm experiencing.
[ame]http://www.youtube.com/watch?v=OVAu1bLo6YY[/ame]

****EDIT****

The issues have returned. I'm hoping not to have to deal with ASUS Warranty Program, can't be with out the Laptop. And i don't have much confidence with BEST Buy who i purchased my extended warrant through.

I have now noticed a message right after POST, it states "Error sending End Of POST message to ME (or NC)" the last part i have trouble reading, it comes up to quickly, and it doesn't come up every time.I can't seem to find any direction to go with this Error Sending.... most things seem to reference Windows 7 but i don't see how they are elated at this point.
Edited by Tempest_Inc - 1/2/11 at 4:57pm
 
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post #2 of 21
my g53 also takes a few seconds to get to post screen
i will check with the g73-jh I've sold to see if its an isolated issue or not.
post #3 of 21
Thread Starter 
Quote:
Originally Posted by redhat_ownage;11798662 
my g53 also takes a few seconds to get to post screen
i will check with the g73-jh I've sold to see if its an isolated issue or not.

it use to be 2-4 seconds tops before i would see the asus logo not its about 30+, Ive got a friend with an ASUS G73 but different sub model and his boots up in the usual 2-4 seconds.

Thanks for any help you can give.
 
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post #4 of 21
I am not sure if u have followed any of the G73 drama but I have a friend who ran into some issiues of boot lag and such and video card lagging after about 3 months of own it. He updated his Bios and the GPU Bios and then everything worked fine ... the boot thing ... 10 to 1 is a bios thing and you should fiddle around in there or reset to default and if fiddling around or resetting it does not help then update to newest or reflash the latest and see if that helps and then for the video card reasurch the best Bios to have with it and then update to the best bios/driver set up ... because drives have been know to bunk things up bro!! I would also do a clean install windows personally but you dont have to I would do it just in case ... if non that works u have a 1 yr through Asus use the damn war on it!!!
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post #5 of 21
Thread Starter 
Quote:
Originally Posted by Jackeduphard;11821192 
I am not sure if u have followed any of the G73 drama but I have a friend who ran into some issiues of boot lag and such and video card lagging after about 3 months of own it. He updated his Bios and the GPU Bios and then everything worked fine ... the boot thing ... 10 to 1 is a bios thing and you should fiddle around in there or reset to default and if fiddling around or resetting it does not help then update to newest or reflash the latest and see if that helps and then for the video card reasurch the best Bios to have with it and then update to the best bios/driver set up ... because drives have been know to bunk things up bro!! I would also do a clean install windows personally but you dont have to I would do it just in case ... if non that works u have a 1 yr through Asus use the damn war on it!!!

Ok i'll give the updates a look. i also just added a video of my issues above.

***** EDIT *********

I followed the direction on this site and flashed the BIOS and VBIOS and all seems to be well.

http://www.asusrog.com/forums/showthread.php?519-G73Jh-GSOD-Vbios-Update
Edited by Tempest_Inc - 12/30/10 at 1:15pm
 
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post #6 of 21
Thread Starter 
OK sorry guys but the issues returned. Does anyone have any ideas that hadn't been looked at short of warranting it as i really cant be with out this laptop.

thanks in advance
 
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post #7 of 21
Thread Starter 
Some help here guys. Please.
 
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post #8 of 21
Check your CPU and GPU temps after start up and run a few stress tests. There are multiple reported issues of the G73JH series heatsynch separating from the MR5870 while it may not have completely separated this could be causing the issue.
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post #9 of 21
Quote:
Originally Posted by Unacceptable;11873283 
Check your CPU and GPU temps after start up and run a few stress tests. There are multiple reported issues of the G73JH series heatsynch separating from the MR5870 while it may not have completely separated this could be causing the issue.

This. My friend has an i7 in his laptop and even though his fan is blowing full tilt, it's till crazy hot. He can only game in short strides before the machine shuts down on him. They get HOOOOOT.
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post #10 of 21
get one of these http://www.thermaltakeusa.com/Product.aspx?C=1135&ID=1882

I picked one up at Fry's for $29 cool.gif Works great.
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