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Issues with Sapphire card - please help

post #1 of 9
Thread Starter 
My Sapphire 5870 is having issues, and has been for a long time, its getting close to 6 months that I have been struggling with this .

When the card is properly screwed in I get a problems when playing games. After a short time the screen will flicker, vertical bars will cover the screen, and the screen may or may not go completely black. The only way to get out of this is to hold down the power button until the computer cuts off. While not in a game it pretty much works fine.

As its been going on for such a long time I have had a extremely long time trouble shooting it and trying different things. All driver versions that I have tried change nothing about this problem. Two things seem to effect/stop it from happening:

1 - When the entire case is lying horizontally on the floor instead of standing up everything works pefectly. This confuses me. The only reason I can think that this could be helping is because the wires behind the mobo tray are pushing up against the mobo lifting it/bending it slightly. IDK why that would help though. Maybe its something about how the card sits in the slot though, idk.

2 - If I take the screws that hold the card in place out and let it "sag" a little then I can get it to work. Here is what I mean by sag:



It often takes a bunch of attempts of pulling the card out, putting it in, and then letting it sag before it will work. Even then it will only work for a day or less before I have to repeat.

Someone please help, any ideas are welcome. I just want to get this card working .
Edited by Xazen - 12/28/10 at 2:32pm
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post #2 of 9
Might sound stupid, but does this also happen on the lower PCI-e slots?

If it does, then I take it it's the card, and I would just RMA it.
    
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post #3 of 9
Perhaps the PCI-E slot is damaged?
Do you have another card to test this out?
    
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post #4 of 9
From what you wrote, sounds like the pci-e slot tolerance is off hence why it works unscrewed and sideways. It doesn't get enough pin contact when screwed in. That or the card is warped, but you can check that with a straight edge.

You can probably live with it, maybe zip tie it to the right angle or rma it?
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post #5 of 9
Thread Starter 
Oh woops forgot to add that. Yes I have tested the card in other slots with the same result. Also, I have tested other cards in this machine and not had a problem.

I have contacted Sapphire via their website ticket system and they told me to contact tech@althonmicro.com, which I did. They then told me that the part number was not even one of their cards. There are a few different part numbers listed on the bottom and I sent them all that I saw. I had to take pictures of the card before they believed me. I then filled out the RMA form and sent it back and never heard anything from them. I don't think that they are going to RMA the card at this point.
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post #6 of 9
Quote:
Originally Posted by Xazen View Post
Oh woops forgot to add that. Yes I have tested the card in other slots with the same result. Also, I have tested other cards in this machine and not had a problem.

I have contacted Sapphire via their website ticket system and they told me to contact tech@althonmicro.com, which I did. They then told me that the part number was not even one of their cards. There are a few different part numbers listed on the bottom and I sent them all that I saw. I had to take pictures of the card before they believed me. I then filled out the RMA form and sent it back and never heard anything from them. I don't think that they are going to RMA the card at this point.
Call them directed and make reference to that email.
    
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post #7 of 9
Sounds like a cheap case TBH. What kind of case is it? A properly manufactured case with the right tolerances should not warp your card like that in the slot.

EDIT: And if it is a high-end case I would highly suggest demounting and remounting the motherboard to be sure it's not offset in a way that would cause this.
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post #8 of 9
I've had exactly the same problem with my 4870X2, but sometimes I couldn't boot for weeks without crash. I replaced the old motherboard, and now it works again
I think the PCI-E slot was damaged because of the weight of the card.
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post #9 of 9
Thread Starter 
Quote:
Originally Posted by Quantum Reality View Post
Sounds like a cheap case TBH. What kind of case is it? A properly manufactured case with the right tolerances should not warp your card like that in the slot.

EDIT: And if it is a high-end case I would highly suggest demounting and remounting the motherboard to be sure it's not offset in a way that would cause this.
I have an antec 900. While the mobo tray is a little flimsy I would be surprised if this was the issue. I will be trying the card in another computer with a different case tomorrow to see if it makes a difference. I have remounted the motherboard a few times.

Quote:
Originally Posted by AtiX View Post
I've had exactly the same problem with my 4870X2, but sometimes I couldn't boot for weeks without crash. I replaced the old motherboard, and now it works again
I think the PCI-E slot was damaged because of the weight of the card.
That would suck if the PCI slot was damaged, but maybe Asus will be better with RMAs.
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