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Help for a friend - Startup Fail

post #1 of 10
Thread Starter 
Friend of mine is having some problems getting her computer to start, don't have too much information on the specs but basically she manages to get to her bios screen, but when she hits 'del' to enter setup it says it says it will go but then freezes. (nothing more)
Anyclue what's going on?

Some info on the specs-
Intel Pentium D 935 3.2GHz
ASUS P5B Deluxe LGA 775 mobo
Seagate Barracuda 7200.10 500GB 7200 RPM 16MB Cache SATA 3.0Gb/s 3.5" Hard Drive
ddr2 sticks - unsure crossair?
Thermaltake W0116RU 750W
Edited by zebby5000 - 12/29/10 at 11:50am
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My System
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post #2 of 10
Thread Starter 
Comn fellas, wheres your christmas spirit!?! I'll even lay out some cookies and milk for you.
My System
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My System
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post #3 of 10
Have you tried clearing the CMOS?
post #4 of 10
Yup, clear CMOS, try booting with only 1 stick of ram, etc.

PROTIP - If you want help quickly you should always try to explain what has already been done to try to fix the problem.
Bob's Your Uncle
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Bob's Your Uncle
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post #5 of 10
Thread Starter 
My apologies... We tried the 1 stick of ram then swapped for another stick in a different slot, to no avail. After that I went to you guys. Best method to clear CMOS?
Many thanks btw.

Edit:
[20:01:56] Moca Jade > i have pulled the battery before and reset the jumpers
[20:02:26] Moca Jade > yeah i am going to get a new one
Edited by zebby5000 - 12/29/10 at 12:04pm
My System
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Q6600 P5K Pro 4870 Corsair 4GB 
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My System
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post #6 of 10
Don't get what your edit is supposed to say, but the CMOS should be a circular, watch-battery type piece located somewhere on your motherboard. Unplug the computer from the wall, turn the PSU off, and click the power button to discharge any electricity left. Once you've located the CMOS and disconnected the computer, carefully pull the CMOS out of its socket (it can be difficult, but don't pull too hard or you'll bend/break off the clip holding it in, which is what I did ) and wait 30 seconds. Put it back in, hook everything back up, see if it worked.

EDIT:
This is the CMOS on my motherboard.

Edited by crazyap7 - 12/29/10 at 12:09pm
post #7 of 10
Thread Starter 
The edit was our chat saying that she did try that and have done that in the past, could it be the fact that the battery itself is dieing?
P.S. Still lovin your setup.
Also Thanks once again ^^.
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Q6600 P5K Pro 4870 Corsair 4GB 
Hard DriveOSPowerCase
750GB Windows 7 PRO 64 bit Zalman 750HP Coolermaster - full tower 
  hide details  
Reply
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Q6600 P5K Pro 4870 Corsair 4GB 
Hard DriveOSPowerCase
750GB Windows 7 PRO 64 bit Zalman 750HP Coolermaster - full tower 
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post #8 of 10
Quote:
Originally Posted by zebby5000 View Post
The edit was our chat saying that she did try that and have done that in the past, could it be the fact that the battery itself is dieing?
P.S. Still lovin your setup.
Also Thanks once again ^^.
So you've tried the RAM, you've cleared the CMOS (make sure it was out for minimum 20 seconds, 30 to be safe), does it just freeze when you try to access the BIOS, or does it freeze when you try to boot to OS as well?

And thanks, I love it as well
post #9 of 10
Thread Starter 
Sorry about that, rearranging some stuff, and it kicked me off.. But anyhow, it freezes after doing any command at the bios screen. (according to my friend)

Shes going to order another battery to see if that is the problem (of it going dead), which I take it as we are done here unless you have anything else to add.
Many thanks + repp, and heres your cookie!
http://www.babble.com/CS/blogs/strol...hip_cookie.jpg
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Q6600 P5K Pro 4870 Corsair 4GB 
Hard DriveOSPowerCase
750GB Windows 7 PRO 64 bit Zalman 750HP Coolermaster - full tower 
  hide details  
Reply
My System
(13 items)
 
  
CPUMotherboardGraphicsRAM
Q6600 P5K Pro 4870 Corsair 4GB 
Hard DriveOSPowerCase
750GB Windows 7 PRO 64 bit Zalman 750HP Coolermaster - full tower 
  hide details  
Reply
post #10 of 10
The CMOS battery would have nothing to do with the BIOS freezing. Worst thing that happens when the battery dies is you lose any saved BIOS settings when you shut down or have a power outage.

In the past, for me, I know I've had bad IDE and USB hard drives freezing the system when entering the BIOS due to the BIOS trying to detect those drives. There was also an instance too with the IDE drive where the jumper was set incorrectly. I know you said she has a SATA drive, but it may still be worth trying a different hard drive altogether just to see if you can even get into the BIOS.

The other thing I would suggest is to reflash the BIOS or flash to a different revision.

By the way, did this problem happen all of a sudden? Or was there anything that may have directly caused this like a power surge/outage? Also, were there pre-existing signs of instability like random BSOD's or system freezes in Windows?
     
CPUGraphicsRAMHard Drive
Intel Core i5 4258U 2.4 GHz Intel Iris HD 5100 8GB Samsung 256GB SSD 
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OSX 10.9 Mavericks 
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