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Comcast any good? - Page 4

post #31 of 38
Quote:
Originally Posted by esocid View Post
Their internet is great unless something ever goes wrong. You will be tearing your hair out in anger trying to deal with the morons that run/work for them.
I agree that if you call by phone trying to resolve an outage it is a hassle, but I'd like to address that their CS reps shouldn't be labeled as morons. Tech support truly isn't their job. Their job is to hear you out, give you the standard procedure of cycling your modem, etc. and then arranging for a technician to come out, or transferring you to whomever necessary (billing, tech support, etc.)

For more serious technical problems like an outage that you're pretty sure is not a problem within your home, you should post on the Comcast Direct Forums. Your issue will be taken very seriously, submitted to their corporate headquarters, which will then do everything to ensure the problem is taken care of. Comcast won a "worst company award" for 2010 or 2009, I don't remember, but I don't feel they deserve that title.

The one time I had an outage at my old house, I went through the process of exchanging my modem twice, because Comcast claimed my Motorola SB6120 modem had a high defect rate. I went through with it without complaining until they finally realized my modem wasn't the problem. Once I posted on Comcast Direct Forums the problem was taken care of right away; all it took was switching my connection to another switchboard.
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post #32 of 38
Quote:
Originally Posted by Stealth Pyros View Post
I agree that if you call by phone trying to resolve an outage it is a hassle, but I'd like to address that their CS reps shouldn't be labeled as morons. Tech support truly isn't their job.
They do have Tier1 tech support, and they are about what you'd expect, and some of them are genuinely knowledgeable. Tier 1 support is hit or miss with anyone.

Their support reps that answer the phone are horrendous. I've literally spent hours on hold just to be outright hung up on or transferred to the wrong department so I could get put back in the queue. This isn't once or twice, this is dozens of times over many years. I've also had more than one tech make me take a day off work to simply not show up for an appointment, the next available being days or weeks out.

I'll have to try their forums next time, but as a primary source of communication, I think they deserve every ounce of a fail status for their phone support role.
Edited by _02 - 12/30/10 at 1:25pm
    
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post #33 of 38
Quote:
Originally Posted by _02 View Post
They do have Tier1 tech support, and they are about what you'd expect, and some of them are genuinely knowledgeable. Tier 1 support is hit or miss with anyone.

Their support reps that answer the phone are horrendous. I've literally spent hours on hold just to be outright hung up on or transferred to the wrong department so I could get put back in the queue. This isn't once or twice, this is dozens of times over many years. I've also had more than one tech make me take a day off work to simply not show up for an appointment, the next available being days or weeks out.

I'll have to try their forums next time, but as a primary source of communication, I think they deserve every ounce of a fail status for their phone support role.
Yup, most of what you said is typical from what I've heard, but they launched their support forum last year and from my experience their support is very speedy through there.

In case you want to save it for the future, here it is:

https://secure.dslreports.com/forum/comcastdirect
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post #34 of 38
Thread Starter 
Comcast seems to have some good speeds

For the 50$ I'm paying, I barely get 1mb/s download and 500kb/s upload. I tried contacting the ISP, but they say that nothing is "wrong" on their end.

http://www.advancedcable.net/internet.html

^current isp
post #35 of 38
Speedtest.net tests from Miami Lakes:

To Miami:


Atlanta:


Austin:


Boise, ID:


ISP Geeks test (bit more detailed and accurate than Speedtest)
61.4mbps, 7662 packets/second, 0 packet loss
Edited by Stealth Pyros - 12/30/10 at 3:18pm
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post #36 of 38
Thread Starter 
holy smokes, that's FAST. Hopefully I have no issues with them
post #37 of 38
I've used Comcast for years now. It's fine and most "Off the path" places have 22 down and 3-4 up.

I don't lose connection unless we have a storm that takes it out.

We used to have a huge problem, every time they did an emergency alert test our internet would cut out. It doesn't do that anymore.
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post #38 of 38
Comcast for me is great!

Customer service is good, internet is great.

Had some problems here and there but problems happen.
Been using them for about 4 years with no major problem.
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