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MSI Fails when it comes to RMA and customer service (Greatly Fixed)

post #1 of 156
Thread Starter 
So, I had to RMA my motherboard and graphics card about 3 weeks ago. I dealt with one absolutely rude customer service rep who told me too bad and find my own way if I couldn't get to a computer to print the RMA sheet. Then when I finally spoke to Greg, the East Coast supervisor he waived off the rep being rude like it was nothing, and then just continued to do an RMA and told me he'd contact me within 10 to 15 minutes when the RMA was complete, I didn't hear from him at all. I called in the next day and the rep told me Greg would call me when he finishes his phone call, never heard a word from him at all. I finally got a hold of someone who gave me a shipping label for the three parts, my original mobo and 465, and the replacement 465 that has a completely messed up bios, and a very loud clicking fan.

I finally got all the parts sent it, and got my replacements and had everything up and running and now 3 weeks later, Greg gives me a call out of no where saying that the testers couldn't get the fans to make any noise, and that he doesn't understand how a video cards bios could be overwritten, so the card has to be sent back to me and I have to send my working one in. And what a surprise again, he says he'll transfer me to an RMA staff to figure stuff out, instead he closes the call and I didn't hear anything from anyone and its been over 24 hours, and they're apparently closed today.

So needless to say, I'm not happy, and I'm now done with my rant.



FIXED:

Everything is settled, and I'd have to thank MSIAlex for the GTX 480.
Edited by metroidfreak - 1/20/11 at 1:17pm
Blue Giant
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Blue Giant
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post #2 of 156
Thread Starter 
Reserved for emails. With names other than the Cost manager removed.
Quote:
Hi,
I'm very tired of being thrown around by the supposedly East Coast Technical Support Manager. I have called in repeatedly trying to contact him and was told he'd call me back within a few minutes. It took 2 and a half weeks to hear a response from him, only to have him say that his testing staff couldn't hear any fan noises, and he also apparently doesn't understand how a video bios can be overwritten, which the replacement I received was, so now I have to have it sent back to me, and swap it with my now working card. He told me last night he would have a RMA support staff call me back right away, and here we are again, it's been a whole 24 hours and I haven't heard a word from anyone.

I demand to have my collateral money be returned to me for the cross shipments now that you have all my parts, and I have parts from you that are working. I see no reason to have to swap parts out again, and risk damaging my system even more than this has probably all caused. I'm very tired of being bounced around and raking up almost $170 in overage charges on my phone waiting on hold with your company that I may not be able to get waived. I wan't something done about all these issues, as of right now I will never be buying ANYTHING from your company ever again, and I'm rather upset that I've already put $600 into it already. Most companies woul be trying to make a customer who has spent this much happy, but apparently I can only have more and more issues with you, even when I thought everything was settled. If the card is sent back to me without any confirmation or hearing from anyone, it will be returned as a refused package.
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Blue Giant
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post #3 of 156
Don't send your working card back.

If they call again tell them you're dead.
post #4 of 156
AND it takes centuries for MSI to send you rebates.
post #5 of 156
Good thing i never bothered to RMA my MSI P55-GD80 ( i just bought a brand new one tongue.gif)

not cool msi
post #6 of 156
Sorry to hear about your rma woes with msi. Had to go through the same thing with MSI Europe and after that i'll never buy a single MSI component again.
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post #7 of 156
Hey Metroid, my Folding mate...

Will you give them the working card?

I would honestly tell them to f*ck off.
    
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post #8 of 156
Never buy an MSI product ever. See, their loss.
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post #9 of 156
Thread Starter 
There's no way I'm sending my card back, its perfectly unlocked and it stays nice and cool.
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post #10 of 156
ignore them. keep it.
 
Simba
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Simba
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