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MSI Fails when it comes to RMA and customer service (Greatly Fixed) - Page 14

post #131 of 156
I'm still watching as I know what you are going through...
    
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post #132 of 156
Thread Starter 
He said he's going to send me something from him as a one time deal to make things right. So I think things have finally been settled. Don't know what it is though. Thank you MSIAlex for helping when I was getting no where with other people...
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post #133 of 156
Quote:
Originally Posted by metroidfreak View Post
He said he's going to send me something from him as a one time deal to make things right. So I think things have finally been settled. Don't know what it is though. Thank you MSIAlex for helping when I was getting no where with other people...
Maybe there is hope for vendors yet, but I'd be lying if I said I thought that this is the last case we'll see from MSI let alone the multitude of other vendors. It's nice to see a company take notice of one particular case, it shows they do care about their customers. If only they'd put more focus on their customer support maybe we wouldn't have to read about situations like this. Anyway, I'm glad to hear this has finally been settled. to MSI for doing the right thing and to MSIAlex for helping when no one else would!
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post #134 of 156
Quote:
Originally Posted by C.Jackson View Post
Maybe there is hope for vendors yet, but I'd be lying if I said I thought that this is the last case we'll see from MSI let alone the multitude of other vendors. It's nice to see a company take notice of one particular case, it shows they do care about their customers. If only they'd put more focus on their customer support maybe we wouldn't have to read about situations like this. Anyway, I'm glad to hear this has finally been settled. to MSI for doing the right thing and to MSIAlex for helping when no one else would!
if everyone made a post about their RMA experience, I would be you would have a different view of vendors.

not many people post about their good experiences.
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post #135 of 156
Quote:
Originally Posted by reflex99 View Post
if everyone made a post about their RMA experience, I would be you would have a different view of vendors.

not many people post about their good experiences.
Your right, but not in the way you think.

Quote:
Originally Posted by C.Jackson View Post
It may be true that 99% of cases go through without fault, but it's that 1% that defines a company. That 1% is how I will remember someone was treated by that company when they needed replacement of a product. That 1% effects the decision I make when buying products; it effects whether I will look once, twice, or possibly buy it.
Yes, I'd look at vendors differently but I'd look at each one even closer because I know that each vendor, at some point in time, has pulled a stunt similar to this. I think we'd all be surprised by the amount of people who have had cases like this that went unresolved.
Edited by C.Jackson - 1/15/11 at 1:59am
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post #136 of 156


You are probably doin' it wrong then
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post #137 of 156
Quote:
Originally Posted by reflex99 View Post


You are probably doin' it wrong then
Think what you will, but customer support is right up there with product build quality. In short, it doesn't matter which vendor a product comes from if you can't get a replacement.
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post #138 of 156
I think C.Jackson and MSIAlex have both made excellent points that address the concerns and perspectives of the consumer and the company. It's true that sometimes that 1% does fall through the cracks, which is why it's a great thing to have a direct line of communication to someone like Alex who can be there to catch those unfortunate cases. In the end, what is most important is how a company picks up the ball when it is dropped and kudos to Alex for pushing things into the right direction.
     
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post #139 of 156
List of companies I stay away from:
MSDIE
Foxxcan't
AScrap
Electronic Crap Shooter
    
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post #140 of 156
I've personally had to RMA a few MSI products and I've never had any issues. I love their 3 year warranty. They really wow'd me the last time I used their RMA service. Sent them a broken P45 Diamond and they sent me a full retail package complete with sound card and all the box goodies as my replacement. Thx MSI
    
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