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MSI Fails when it comes to RMA and customer service (Greatly Fixed) - Page 15

post #141 of 156
Thread Starter 
Well, I have to put my great thanks out to MSI Alex, Henry, and Vivian at MSI. The NGTX480 Twin Frozr II is amazing. I'll be doing an unboxing here this weekend.
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post #142 of 156
I want a 480 Twin Frozr
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post #143 of 156
Thread Starter 
Quote:
Originally Posted by Dopamin3 View Post
  1. Treat the customer horribly
  2. Customer makes rant on forum about it
  3. Give customer GTX 480
  4. ????????
  5. Profit
Treat the manufacturer horribly and they will be far more likely not to ever do something like this. There was a lot of confusion on their end between the different departments, they ended up making it right in this way.
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post #144 of 156
That is great! I'm glad you got it taken care of! I wish all the stuff I had from back in the day from my thread would have gotten taken care of in this way! I think its really cool that they actually took care of you that way!
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post #145 of 156
Quote:
Originally Posted by metroidfreak View Post
Treat the manufacturer horribly and they will be far more likely not to ever do something like this. There was a lot of confusion on their end between the different departments, they ended up making it right in this way.
You caught my ninja edit. I didn't read the original post and through the thread
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post #146 of 156
i need to break all of my MSI gear
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post #147 of 156
Quote:
Originally Posted by C.Jackson View Post
Your right, but not in the way you think.



Yes, I'd look at vendors differently but I'd look at each one even closer because I know that each vendor, at some point in time, has pulled a stunt similar to this. I think we'd all be surprised by the amount of people who have had cases like this that went unresolved.
This above the defect motherboard they sell. Everything they sell is junk. And they have an excuse for for everything.

Have you not seen the the links ive put up about MSI. MSI=LIE thats all they do is LIE
They suck so bad. I would not buy rubber dog turd from them. In fact I should buy one of their overclocked GTX 580.
Its against US law to bait and switch, and that is what this is!
!!! BAIT and SWITCH!!!
Just so I can take it to the US Attorney Generals office. File a case against them and run them out of the United States once and for all. This is against the law! Its a bait and switch.
http://www.justice.gov/ag/
http://www.newegg.com/Product/Produc...82E16814127559
Quote:
GPUZ wasn't reading the clocks right for some reason.
Quote:
MSI Afterburner, EVGA Precision, Riva Tuner, CPU-Z, Everest Ultimate, and nTune all report stock speeds.
What does this mean? It means MSI sold us a stock 580 instead of a factory overclocked 580.
Quote:
As another reviewer stated, it does NOT come overclocked. This is what MSI had to say:
Thank you for contacting the MSI technical support. Regarding your concern, the Core Clock 823MHz and Effective Memory Clock 4276MHz are the max you can overclock this vga card to in theory. And overclocking has something to do with your whole system performance. We suggest you try to overclock it using Afterburner
Quote:
Installed the card like Jared did and saw that the card is running at factory reference clock speeds. The description it is stated to be Overclocked when in fact it is NOT TRUE. I paid for an OC'd card and did not get one.

Edited by DrFPS - 1/21/11 at 5:30pm
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post #148 of 156
Quote:
Originally Posted by DrFPS View Post
This above the defect motherboard they sell. Everything they sell is junk. And they have an excuse for for everything.

Have you not seen the the links ive put up about MSI. MSI=LIE thats all they do is LIE
They suck so bad. I would not buy rubber dog turd from them. In fact I should buy one of their overclocked GTX 580.
Its against US law to bait and switch, and that is what this is!
!!! BAIT and SWITCH!!!
Just so I can take it to the US Attorney Generals office. File a case against them and run them out of the United States once and for all. This is against the law! Its a bait and switch.
http://www.justice.gov/ag/
http://www.newegg.com/Product/Produc...82E16814127559
Can you show me where it says that the Core clock is higher than 823?

I have not had one lie from them. My 4 MSI products all do what they say they do.
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post #149 of 156
Quote:
Originally Posted by DrFPS View Post
This above the defect motherboard they sell. Everything they sell is junk. And they have an excuse for for everything.

Have you not seen the the links ive put up about MSI. MSI=LIE thats all they do is LIE
They suck so bad. I would not buy rubber dog turd from them. In fact I should buy one of their overclocked GTX 580.
Its against US law to bait and switch, and that is what this is!
!!! BAIT and SWITCH!!!
Just so I can take it to the US Attorney Generals office. File a case against them and run them out of the United States once and for all. This is against the law! Its a bait and switch.
http://www.justice.gov/ag/
http://www.newegg.com/Product/Produc...82E16814127559
The issue is with some of the cards. It was shipped with the wrong BIOS (aka it wasn't flashed on the production line but marked as flashed)... but for some reason the complaining customers choose to just accept the product as-is and not try to resolve it with us.

And you do realize what "bait and switch" is, right? This was a mistake caught after product was shipped to the retailer.
    
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post #150 of 156
Quote:
Originally Posted by reflex99 View Post
Can you show me where it says that the Core clock is higher than 823?
The issue is this:

580 OC was shipped from factory but a batch of them had the reference BIOS on it without the OC bios.
In GPU-Z it shows subvendor as "NVIDIA" because it has reference BIOS.
Cards that have the wrong BIOS can be reflashed to reflect the actual advertised OC figure.

Obviously this was not an idea situation but it was a production problem caught after product was shipped to the retail channel. It's been (mostly) fixed.
    
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