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MSI Fails when it comes to RMA and customer service (Greatly Fixed) - Page 3

post #21 of 156
Ive always had great experiences with MSI.
Thier RMA/Customer support has been on par with EVGA in my experience.
If you want to you can PM me more info and ill send them an email as a "Concerned Supporter." Because that's exactly what I am. Ive been using MSI for years and hearing this makes me pretty upset.

MSI has been good to me, but if they are doing you wrong they might do wrong to one of my clients/friends and that's not cool when I recommended them for their product quality and support. Send me info and ill do what I can from a different angle.
I also have a few friends who do lots of business with MSI for the same reasons I do and will be more than happy to email them as both enthusiasts and IT professionals.
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post #22 of 156
ASUS> All. No need to call them or explain anything. If it doesn't work sent it to them and they will do all they can to fix it and fast. Personally i try not to RMA anything because its bad for both sides.
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post #23 of 156
Thread Starter 
Quote:
Originally Posted by PhilWrir View Post
Ive always had great experiences with MSI.
Thier RMA/Customer support has been on par with EVGA in my experience.
If you want to you can PM me more info and ill send them an email as a "Concerned Supporter." Because that's exactly what I am. Ive been using MSI for years and hearing this makes me pretty upset.

MSI has been good to me, but if they are doing you wrong they might do wrong to one of my clients/friends and that's not cool when I recommended them for their product quality and support. Send me info and ill do what I can from a different angle.
I also have a few friends who do lots of business with MSI for the same reasons I do and will be more than happy to email them as both enthusiasts and IT professionals.
If no one get's in touch with me tomorrow, which I think they're closed on the weekends, so Monday... I'll send you a message. Thanks.
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post #24 of 156
Quote:
Originally Posted by ZealotKi11er View Post
ASUS> All. No need to call them or explain anything. If it doesn't work sent it to them and they will do all they can to fix it and fast. Personally i try not to RMA anything because its bad for both sides.
I agree. They will even fix bent socket pins from what I have seen.

Although I never had a problem with MSI so I will wait and watch this thread.
    
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post #25 of 156
I didn't have to talk to anyone. Just filled out the online thing, and sent in my cards. They sent me back two new ones.

I <3 MSI
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post #26 of 156
Thread Starter 
Quote:
Originally Posted by reflex99 View Post
I didn't have to talk to anyone. Just filled out the online thing, and sent in my cards. They sent me back two new ones.

I <3 MSI
It was like that until the board I received from someone blew out, and the replacement GPU they sent back to me was bad, then it just went down hill from there.
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post #27 of 156
let them send it back keep the other and tell them to bit the shiny side of your ass
    
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post #28 of 156
that sounds like no fun.

I hope you get it sorted out. I really hate to see when people shy away from a brand because of one bad experience.
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Intel i7 3770K MSI Z77 Big Bang MPower Radeon R9 270X 4X4GB G.Skill  
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post #29 of 156
Thread Starter 
Well this one bad experience is $550 in purchased parts, and them holding $720 in collateral for cross shipments, so that's a pretty pricey issue to have up in the air.

Everything with them was fine for the past two weeks as I've had everything working, but the call 3 weeks later after not hearing from anyone is what's really setting the issue.
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post #30 of 156
That's a bummer. I had to do an RMA with MSI before, and although it wasn't as bad as yours, it certainly wasn't good. They literally "forgot" to send the replacement back...

I've been laptop shopping, and there's this MSI that I really like, but I'm afraid that if something ever goes wrong with it, I could be screwed!

Why can't all RMAs be as easy as AMD and Corsair's...
    
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