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MSI Fails when it comes to RMA and customer service (Greatly Fixed) - Page 10

post #91 of 156
Quote:
Originally Posted by metroidfreak View Post
So for one of the cards Greg the manager gave me and RMA number, later that day his supervisor gave me a cross shipment number, when they got the card, Greg had it processed as a regular RMA when they received it, so now I have a new hassle of them trying to find the card to prove that is was sent in under that, even though they have confirmation that they got the card in.... Onto tomorrow with nothing found out today, and what a surprise, nothing about my e-mail....
I just sent a request for an RMA for my MSI 5850 OC. I don't know what fan noise you're talking about with your card but mine makes this really bad grinding noise that's on and off throughout the day. One morning I woke up and the fan was stopped and I was idling at 62C. I flicked the fan a little bit and it spun up. I'm worried though that they would say they won't be able to replicate the fan noise I get. I have no idea what their process of fixing cards is but I really don't see them running the card the whole day and sitting next to it. I'm almost thinking about just killing the card somehow just so they'll take it.

Do you also know if there is anyway for MSI to give me a shipping label?
- I had another 5850 OC from MSI prior to the one I have now back in December 09, it was DOA. Newegg for some reason made me send the card back to "MSI" and not Newegg. The shipping was close to $30 back to MSI. They only refunded me the original purchase price and not the shipping of course. The whole process of them receiving the card and me getting my refund took over a month. Why do the warehouses always have to be the furthest place away in the US? I hate how the shipping takes 7-10 business days plus the processing time bs.

On the bright side MSI changed their warranty policy within the past few months where cards from January 2010-present will have 3 year warranties, a change from 1 year. My current card is eligible for that.
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post #92 of 156
Thread Starter 
Well I talked to someone from customer service one Monday who told me they're dropping it and he said that I should hear from someone the next morning for getting a refund. Day has come and went and didn't hear from anyone. And no one has yet to get back to me about the e-mail or even acknowledge that I sent on in, and everyone is avoiding the subject of the rude CS rep.

So I'm either just settling with how things are now and just dropping everything if I actually get the refund, can still throw a hassle because of the horrible CS, or I'm going to be stuck in a loop and I don't actually get the refund like he said someone would be contacting me for.

Considering I didn't receive the automated e-mail yesterday saying the RMA was processed for completion, something tells me it's going to be the latter, and nothing has gotten done yet.

To kILLDR3n: They won't give you a shipping label unless it is the second time the card has gotten RMA'd. Also if something arrives DOA or stops working within the 15 or 30 days(forgot which), newegg has to take it back with them paying the shipping as that's their return policy. Unless the page specifically stated that no returns are accepted.
Edited by metroidfreak - 1/4/11 at 11:19pm
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post #93 of 156
If I was in your position with my patience I would not settle for a simple refund, I'd take this farther.

Sure it may not be worth it to some people, but that's absolutely ridiculous. When a company has a warranty they're supposed to abide by that warranty, and based off of the information you've given us if it's all true to the T, then there's no way they can get away with any of this.

The fact that even the RMA manager is even blowing you off is also absolutely ridiculous.
post #94 of 156
Thread Starter 
Quote:
Originally Posted by E-Peen View Post
If I was in your position with my patience I would not settle for a simple refund, I'd take this farther.

Sure it may not be worth it to some people, but that's absolutely ridiculous. When a company has a warranty they're supposed to abide by that warranty, and based off of the information you've given us if it's all true to the T, then there's no way they can get away with any of this.

The fact that even the RMA manager is even blowing you off is also absolutely ridiculous.
Alright, and it's a new day with no contact. Looks like I'm calling again...

or not... a busy signal??
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post #95 of 156
Quote:
Originally Posted by metroidfreak View Post
Alright, and it's a new day with no contact. Looks like I'm calling again...

or not... a busy signal??
needs more QQ rage
    
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post #96 of 156
Thread Starter 
Quote:
Originally Posted by q6600nut View Post
needs more QQ rage
Yeah, lets see how you'd be with your money floating in the air and not being able to contact the person who has it at all.
Edited by metroidfreak - 1/5/11 at 12:55pm
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post #97 of 156
i bet he is rich or loves trolling
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post #98 of 156
Bleh after reading bout msi support from various places think I'll not be buying anything from them.
    
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post #99 of 156
I don't trust any of the Taiwanese-based computer component companies when it comes to support. It's just too easy for their US divisions to feed Taiwan a line of BS so that upper management never knows about the consumer experience.
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post #100 of 156
Thread Starter 
Well just spoke to a completely different supervisor who said she would look over the email and call me or e-mail me back, so I at least have the money coming back finally.... Now just to wait and see if anything come of this... which with their track record so far, I don't think anything is going to...
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