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Advice on New DSL Modem?

post #1 of 4
Thread Starter 
So for the last couple of days, our internet has not been working at all. We have AT&T DSL internet and it usually works fine (minus the having to reset the modem and router every once in a while).

I call up AT&T a couple of times. After them having me run diagnostic tests (just me doing ipconfig), they deemed that my modem was bad because it could not get an IP address.

So, I go out, find an AT&T-certified DSL modem and pick it up. It's a Motorola 2210-02 DSL Modem, while my old one that we've had since mid 2007 is a SIEMENS SpeedStream 4100.

At first, it still didn't work. Went through all of the troubleshooting with an AT&T rep and he gave me all of the information I needed for all of the set up process, and it still didn't work. He finally ran a check of the servers in my area and said that the servers were down. Great. Why not do that beforehand? So, he says to check again in four hours because that's how often they get updates.

Few hours later, the internet is up. However, during all of the tests, he had me connect the modem straight to a computer, while I normally use a Linksys WRT54GX2 for multiple other computers in the house. I try connecting the modem to the router and it doesn't work. No internet access. I reset them both and after a few attempts and frustrated yelling, it works. All computers have internet access.

Now, here is what I don't know:

1) Since he finally said that it was just a server problem, could I use my original modem again and take this new one back to the store?

2) How is this modem in comparison to other available choices? Reading some articles, this is an improvement over my old modem, but if there is not much of an improvement (that I would use, at least), then there is no real point to me "upgrading" if I can take this back.

3) Is there anything else I should do or know for other possible problems with this? Should I be testing something or anything like that?

Thanks in advance!
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The Fortress
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post #2 of 4
1) I would definitely try this. I've had the internet go out for the entire neighborhood, call Verizon about 20 minutes later, only to be told it's my 'unsupported Cisco equipment they aren't trained for'. Telling them my neighbor's and coworker's (2 blocks away) DSL is out too, they still wanted to blame my equipment.

2) What speed package do you pay for? Shouldn't make a huge difference between devices unless you have a top tier ADSL2+ package.

3) Aside from a speedtest/pingtest not really too much you can do. You likely had to reboot everything as the singular WAN IP had already been assigned to the MAC address of your PC. After reboot the router pulled the public IP.
Waiting on X399
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Waiting on X399
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post #3 of 4
Thread Starter 
So, to update this thread:

1) The modem we had was fine. After using this new modem, we still had problems, they said that they would send a technician out because the lines in the "DSL box" must be bad then, finally admitting fault. After that, it's been fine ever since.

2) We have a 6Mbps down/750Kbps up package currently. I'm guessing our current/old modem will be fine then.

3) I know now to make sure that I have AT&T's technical support number handy. Too many calls...

Thanks for the help! +rep
The Fortress
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The Fortress
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post #4 of 4
If you ever want to upgrade look into the Actiontec GT724WGR its the best AT&T DSL internet modem PERIOD! I have had it for 3 years now and play BFBC2, LFD2, SC2 all at great speeds. I also run my wireless blue ray, two laptops and a printer all wireless with no slow downs. I also run netflix with no problem. Best investment I have made and I don't have to pay the stupid AT&T fee for their sorry modem.
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