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dont know if this is the right place but need help with a mobo

post #1 of 18
Thread Starter 
hi guys i will be sending asus my M3n78-em mobo because it became faulty

I'm just wondering is there any special procedures i should take in doing this so i have a fast and safe return?

This will be the first time having to send a part back to the manufacture i should don't want to do it wrong.

Sorry for the stupid quest
post #2 of 18
I'd send it back in whatever box it came in. Make sure you follow manufacturer's instructions and make sure you clearly mark the RMA# on the shipping box. Also make sure you ship it in a way that you can track the package

Other than that, it's just a waiting game!
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Raven 2012
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post #3 of 18
Thread Starter 
what is RMA mean?
post #4 of 18
Quote:
Originally Posted by TheChris2233 View Post
I'd send it back in whatever box it came in. Make sure you follow manufacturer's instructions and make sure you clearly mark the RMA# on the shipping box. Also make sure you ship it in a way that you can track the package

Other than that, it's just a waiting game!
Agreed. Follow them to the letter or most places will void your return and send them back to you.

Just go to the manufacture's website to get their instructions on how to proceed is the best thing you can do.
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post #5 of 18
RMA means to Return to Manufacturer Authorisation. In other words, sending your hardware back to the manufacturer for repair/replacement. You must first contact the manufacturers support in order to request an RMA.
post #6 of 18
Thread Starter 
Quote:
Originally Posted by t4ct1c47 View Post
RMA means to Return to Manufacturer Authorisation. In other words, sending your hardware back to the manufacturer for repair/replacement. You must first contact the manufacturers support in order to request an RMA.
ahh thx that's helpful i call that a GRA(Goods Return Authorisation)
post #7 of 18
Remember to attach the CPU socket cover.
It HAS to be attached or they can deny RMA.

(atleast with some manufacturers).
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post #8 of 18
Thread Starter 
Quote:
Originally Posted by Izvire View Post
Remember to attach the CPU socket cover.
It HAS to be attached or they can deny RMA.

(atleast with some manufacturers).
why do i have to send them my cpu cover? i will need it if i ever need to return my cpu.
post #9 of 18
Thread Starter 
the rma # is the service case #?

we dont have call support for mobo here in canada so i had to fill out a form online.

http://vip.asus.com/eservice/usa_rmaserv.aspx

p.s sorry for the stupid question guys, its first time and i want to get it 100% right so i dont have to bug people next time . ( probable wont ever
I usually have in store replacement on my parts)
post #10 of 18
Quote:
Originally Posted by Rustynails View Post
why do i have to send them my cpu cover? i will need it if i ever need to return my cpu.
Not the one that came with your CPU.
The one that came with the motherboard.
The plastic lid that goes over the socket.
Atleast with Asus it says on the sticker that it has to be attached when RMAing.
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Izvire
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CaseMouseMouse PadAudio
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