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[CVG]Buggy game purchasers 'entitled to refund' - Page 7

post #61 of 114
Hell yes!
Maybe now we'll start seeing better quality PC games when devs and publishers realise their profits are on the line.

Quote:
Originally Posted by Boyboyd View Post
Yes. Sales of goods act and trading standards.

I wonder how this would work being refunded by steam, who are based in the US. They've always had a strict no-refunds policy, and i don't think that's likely to change anytime soon.
Sales made in the UK are governed by UK laws. I think it'd depend on where the server is located though. If Steam processes UK sales through it's UK servers, then they have no out.
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post #62 of 114
I'm pretty sure this is nothing new. If you read the Terms of Service for a lot of games, they'll read that you can refund your money within the first 30 days you get the software. Just checked my new Need For Speed game (from Steam) and that's exactly what it states, even though I don't own a physical copy.
 
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post #63 of 114
It's good some people are offered protection. Such protection should be extended to all software - the fines would be the ruin of MS and, oh my God, Adobe would be ruined in like, three days...
post #64 of 114
Awesome, I think consumer protections need to extend to half-finished and really buggy products.

A couple bugs are to be expected as long as they don't significantly affect gameplay, but games that constantly crash to desktop, freeze, or have bugs that don't allow you to finish the game, those shouldn't be released and the company that publishes such a game should have to refund anyone who wants it.
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post #65 of 114
Where can I send in my Black Ops to be replaced with Medal of Honor? >.<
post #66 of 114
Quote:
Originally Posted by Starbuck5000 View Post
OCUK, I feel for you really do. Sales of Goods Act also has a clause where a product must work for a reasonable length of time; this is in addition to the warranty. So for example if you had a Fridge with a one year warranty and it broke just outside. It would be covered by the SoGA as you would expect a fridge to last around 5 years(well I would).
OCUK have always been really good to me, which is why I'm gutted to have to go the way of Sales of Goods with them. To be honest, it's OCZ's faulty POS that's the problem and OCUK didn't manufacturer it. However, the OCZ rep said OCUK would be able to return it as normal, but outright refused to return it for me.
Quote:
Originally Posted by Boyboyd View Post
Yes. Sales of goods act and trading standards.

I wonder how this would work being refunded by steam, who are based in the US. They've always had a strict no-refunds policy, and i don't think that's likely to change anytime soon.
It's a local law thing. IF they want to sell games in the UK, which I'll bet they do, then they need to adhere to the law.

Hence why I said Valve have this BS no refunds policy that is a outright lie, if you live here.

Quote:
Originally Posted by Moynesy View Post
I don't know, I would have to disagree with the trading standards view point on this one. I am all for products being of the highest quality that they should be, however with any program there is always going to be bugs of some sort.
It can not be compared to purchasing a faulty car or home appliance. They would cost an arm and a leg to get repaired if not bought with warranty. Also the inconveinence of having to send it off to repair or replace etc.

With video games, they can be simply patched or updated for free without the need for having to send it away or get someone to come fix it. I can understand if the game is a complete shambles and a patch is not going to simply correct it. There would have to a large enough census of problems for a retailer to issue refunds for a very bad game. Especially if it is just a complete piece of crap and nothing works. However, most games have some sort of bug somewhere, so this would lead to complete mayhem for retailers and publishers. Games could be delayed over and over untill every single bug is corrected as publishers would be terrified of sales loss if this ever took off.
Quote:
Originally Posted by alex98uk View Post
Whilst I agree in principle that games that don't work should be refunded, all it would do is drive the PC developing community away further. Making a game that is stable on so many different configurations is impossible and therefore, the risk of refunds would not be an attractive prospect...
To both of you:

I would just expect a delay in the release of the PC titles, at the very most on the UK shores, until the game is fit and ready.

Also, I think this cam apply to games like GTAIV which plain released broken and shabby. You had to modify game files in order to make it work properly and effectively.

If anything this could either push PC developers away from UK shores, or force them to polish titles before releasing. Eitherway, unlike most American policies, this won't affect anyone but UK dwellers.
Edited by Viridian - 1/2/11 at 3:09pm
    
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post #67 of 114
The scale of win has passed the amount of epicness required.
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post #68 of 114
Quote:
Originally Posted by Starbuck5000 View Post
Sales of Goods Act applies to everything you buy in the UK and has been around longer than pc games.
Wow starbuck, thanks for the insight. Actually the first computer game was around 1958 so the Act came LONG after the first computer game. Although obviously we're not talking about those older games, the "news" is about modern games. But........

Quote:
Originally Posted by xxbassplayerxx View Post
Note the "As amended"...
To amend a law is to add to it. This hasn't been added. Not even close. Do you realize how many channels something like this would have to go through before it was actually "amended"??? I'm sure if an idea like this was even suggested by a reputable source it would have been watched like a hawk by gamers and and tech fans alike.

To just show up and say it's amended is like saying "Hey, you can now shoot people for no reason."

If you actually read the "The Sale of Goods Act 1979" and any amendments it doesn't say anything about "computers" or "gamers"

This thread, although a good idea, is epic fail.

EDIT: If there was a major loophole in an Act that allowed the return of games or software purchased I'm sure it would have been fully exploited during the games boom of the 80's or LONG since patched up by the bigger software companies.
I mean any game or piece of software that's buggy or unfinished can be returned?! That means every OS ever purchased should have been returned. If you buy Windows and a security update comes within the first 30 days you'd have a retail nightmare because everyone would be running to get their money back.
It's just not logical for this "news story" to even be considered. The "idea" of it discussed, YES. But to put false hope in a younger person who may decide it's alright to go buy a new game thinking they can return it in a few days because they think it's the law?! Shame...
Edited by Damarious25 - 1/2/11 at 3:33pm
    
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post #69 of 114
I cant help but chuckle at all the "Blame Greed" arguments...
Stop Buying the bad games and they will stop being made as often. If Activision, EA and other Devs/Publishers get hit in the wallet from people not buying bad games they will have no choice but to put effort into games or go out of business.

Its simple. Dont buy bad/low quality games and the devs will get the message.
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post #70 of 114
Quote:
Originally Posted by PhilWrir View Post
Its simple. Dont buy bad/low quality games and the devs will get the message.
There's a few million 12 year olds that want to play black ops anyway.
Try talking a 12 year old out of buying/beggingmom black ops.

Therefore, the message is actually to make a product irresistible to those of underdeveloped wisdom and sensibility, and profit.

My wallet is less valuable than millions of half-wit users.
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